Coastal Heating and Cooling, LLC

We've been focused on the customer experience, and take what our clients say to heart. I believe we have the best service, staff, and technicians in the business. We strive for a 5 star customer experience every time. You will reach a Coastal staff member 24 hours a day, 7 days a week. No answering service like the competition. Employees, not subcontractors, who have a vested interest in doing the right thing every time. We value every customer, and want to be your service provider for life, not just one visit.

Coastal Heating and air are great! Took the time to answer my questions made sure that I had air and was fixed for the weekend. Very professional and get the job done right! Melissa is very professional and keeps you informed and get the job done! If you are in need of any AC repair I highly recommend Coastal!

I called and got a same day appointment. Will came out and met me at my very warm house and got straight to work. He took things apart (which no other company has done, so I'm not even sure what they did). He got straight to the problem and before I knew it I had air conditioning again. He answered my questions without making me feel dumb and was kind and very efficient. I may not need to get a whole new unit for a little while, but when I do they have my business already in the bag! Thank you Will, so much...my furbabbies and I slept much better that night. Great experience!!!

3 years ago, I wrote this review. Since then, Coastal has continued to provide us with outstanding service and the highest level of professionalism and integrity. My review from 3 years ago: We have been working with the owner of Coastal Heating and Cooling for years to take care of our vacation home in Jacksonville. Coastal Heating and Cooling replaced our HVAC system last year and did a wonderful job, taking a load off our minds as I was having surgery at the same time. They are dedicated to excellence, provide outstanding customer service - you won't find better!, and the highest quality of expertise. I've offered to give them an alarm code and a key to our house (no one else has these!) but they don't think it's necessary - that's how much I trust them.

I have used coastal heating and cooling multiple times over the ten years I have lived in Jacksonville. They are quick, efficient and usually give you options on how they can fix the problem. Not once have they suggested I needed a whole new unit. I will continue to use them so long as they continue to provide the same great service. Thanks Melissa and team

Outstanding customer service.

I called at 10:15 PM on a Saturday night, I first asked what the service charge would be, $55.00. On a Saturday night! After 10 PM! I expected the service charge to be much more. The service tech showed up 20 minutes later, and in less than an hour he had my AC system back up and cooling.

Coastal Heating and Cooling you will continue to have my business. Thank you so much!

My family received excellent service from Melissa, Will and Mike of Coastal Heating and Cooling. Our first call was on a hot Florida Saturday morning of which Will arrived quickly to diagnose the problem. Ultimately it resulted in new installation of a RUUD system a few days later. Their quick response and their attention to the details is much appreciate. They earned our business!

Will picked up this year's maintenance appointment and diagnosed a freon leak. He came back on Wednesday and fixed it, making sure to check everything for any other issues. Very professional. This will be my go to heating and cooling company!

Our AC went out - totally destroyed and unfixable - on a Tuesday night with temps climbing into the 80's. I called Melissa at Coastal Heating and Cooling Wednesday morning at 8:15am with our sad story. Melissa, listened empathetically and immediately began problem solving, with the end result being a technician at our condo that morning by 9:30 am. Due to a change in regulations the required replacement was larger than the current inside portion of the unit and required customization cutting of our wall... all very scary to us. The Coastal team (3 people now) took ownership of our problem and provided a complete solution including, aesthetics, adding a customized plantation shutter door over the indoor unit. By the end of that day we had a 100% new AC solution in place. The Coastal team was professional, personally engaging and far exceeded our expectations, by any measure, including value.

I have used Coastal for the last 14 years but never again. They charged me $415 for a 15 minute service call to repair a part on my blower motor that was under warranty. This after
a $55 service call to diagnose the problem. I will never use this company again.