Air Flow Designs Heating & Air Conditioning

Sheduled appointment two weeks ago for today, 1/20/23 from 9am to 11am time slot. Blew me off with too many excuses. I would never ever use this business! Most likely they will go out of business. Don't waste your time or money!✝️

I want to thank the Air Flow staff and its owner for the great service and consideration I received when our AC compressor shorted out. Brian Shaw, the technician, came to my home and diagnosed our problem and several days later returned with the ordered part to do the repair. He was knowledgeable, professional and thorough. While doing the repair; he answered my questions, and I realized that he was very competent. I would recommend your company to anyone. Thanks again Air Flow!

Our AC was not cooling, and the temperature was rising. When we purchased this new home, Air Flow had installed the AC, and we opted for the Maintenance Plan. We already had a long history with Air Flow from our previous Florida home. The repairman came out and said the coil was leaking, and would need to be replaced. In the meantime, he added a sealer and recharged the system. This was Wednesday, 7/7/21. He said with a little luck the part would be in on Friday. Thursday evening, I got a call from Air Flow, they wanted to install Friday Morning! Pablo called before he arrived this morning. He installed a new coil, recharged the system and answered a couple questions I had.
It doesn't get much better than that! You live in Central Florida, you can not go without AC. The Maintenance Plan is worth it's weight in gold!
Air Flow Designs has always been responsive to our needs for the past 30 years!

Received a call from Anthony to say he was enroute and would be at my house in about 20 minutes. True to his word he showed up in 20 minutes. He gave me a nice greeting and introduced himself and stated why he was here. He conducted a very thorough review of my entire HVAC system. During the visit he was informative and friendly. His customer service skills and professional knowledge are excellent. I'm glad that Air Flow Designs has an employee of Anthony's caliber. Will definitely request for him when I need service or for my next maintenance check-up.

Sherry scheduled our appointment on short notice. She was efficient & very pleasant. Chris came to our house to repair a leak. He was on time, very knowledgeable & professional. Both were a pleasure to deal with. Thank you Air Flow!

Joe, the tech, did a fine job and knew exactly what to do to correct our situation. The problem occurred earlier. I was given a window for service between 8 and 1 p.m. There was no service, no call except my own. Joe arrived about 6 p.m. I initiated all contacts and was kept informed only because of my efforts. Not a good business practice and a good way to keep customers.

Ac working fine but high ac bill called them out there tech said wrong fan motor it was 6 months old after market ac fine said needed oem motor 515.00 dollars later ac not working right unit was a 2017 all of a sudden no warranty sent a master tech out he found unit was just a little low on Freon so it cost 615.00 dollars for 1 lbs of Freon and replace a motor that was working they always had a answer they messed up and would not stand up bosses are Crooks

This is the beginning of my second year under contract for a home heating and air-conditioning system with airflow designs. This technician, Mr. Russell, took his time and went above and beyond what is normally expected of a technician. I hitting another conditioning system runs like new and I highly recommend this company and Mr. Russell for excellent tradecraft and customer service. This preventive maintenance contract is not like other companies who have a umbrella insurance policy for your whole house and they come in, spend minimal time, and leave as soon as possible. This company takes their time to do the job correctly and professionally and they are a good value for the money. Thank you.

I had a downstairs AC unit fail on me last month. Ms Jules was dispatched to diagnose my problem. Air Flow Designs installed both units in 2014. (I inherited the AC units when I purchased my residence.) She was able to determine within ten minutes that a faulty part (capacitor) on the compressor.

She gave me a few options with various warranty levels, etc. without any sales pressure. She was patient while I made my selection. She was finished with her repair very quickly.

I was the last customer call of the day but I felt like she gave me the same courtesy and service that she gives to all of her customers. I look forward to having her for my annual maintenance -- I'm signing up for their annual maintenance contract based on this first time call with AFD.

I give Ms Jules and AFD each a 5 out of 5 ratings! Thanks guys!

The technician, Stephen, arrived promptly when our air conditioner stopped working. He quickly diagnosed the problem, set up a stop-gap measure to keep us cool while a part was ordered and came back sooner than expected to complete the job. Very pleased with the service!