These guys rock, pain and simple! I spoke with 5 different companies about replacing my broken A/C. Mason was the only one who spent the time to educate me and understand my needs. If your looking for a trustworthy, dependable, and professional firm, look no further than Mason. Oh and a huge shout out to Mike at Mason - what a class act!
This company came out for no charge. They had to spend hours getting it to work again. The company we purchased it from wanted $37?.?? Just for a service call. They did a terrific job and we will definitely have them out again, if it's needed. ☺️
The fact that Mason doesn't charge for a service call is a testament that they aren't focused on taking your money, but rather on delivering quality work, honest service, and organic growth.
On one service call, they came and repaired my AC on time and on the first try. On a different occasion, I called them because I wanted a second opinion because a different AC company told me that I had a refrigerant leak and that it would cost $2K to fix. Mason thoroughly checked for leaks and found no issues, thereby saving me from unnecessarily spending $2K. On a third call, I asked them to install an Air Scrubber, and they not only installed that, but also optimized the settings on my thermostat so the AC runs more efficiently.
I trust their service and will use them for all future AC work.
This company gets my Service of The Year Award. Their after sales service was excellent and prompt, even 8 months after the installation. Thank you to the kind and efficient lady who logged my appointment and communicated with text messages and a phone call; the technician who arrived the same day on time, and did the necessary work speedily and thoroughly. Companies with a work ethic like this is really hard to find.
Mike and Riley were very professional! They educated me every step of the way of exactly what the were doing! They respected my home. They went above and beyond to make sure I was happy and that my problem was fixed!
Tory was excellent on explaining and showing me the problem we had with the system. Gave great suggestions and instruction on preventing maintenance. Love the friendly communication with this company.
Zac was extremely professional and very knowledgeable. He was able to figure out what was wrong and had the contactor on his truck. Great job Zac. Highly recommend, Mason Air and heat you have earned a new customer..
Riley was very professional, and did an excellent job.He was courteous and did his work with diligence. This company cares about the home,as well as their customers. The sales person,Torrey, was upfront about costs, what the duct cleaning intailed,and offered very competitive prices. I more than highly recommend Mason Air Conditioning .
I called for service. They came out free. I was so happy they had a new system put in for me the very next day.They were a dream company. Kindness and helpful aren't easy to find these days.They were a top knotch company. I would recommend Mason A/C very highly.
Tori was very professional. As soon as he saw the ecobee lite. He said thanks for allowing me to come by earlier and I’ll be out. That’s exactly what he did and I love it. Thanks Tori. I will definitely recommend
Pete Schmied
These guys rock, pain and simple! I spoke with 5 different companies about replacing my broken A/C. Mason was the only one who spent the time to educate me and understand my needs. If your looking for a trustworthy, dependable, and professional firm, look no further than Mason. Oh and a huge shout out to Mike at Mason - what a class act!
Mary Bandy (Prfktpkg)
This company came out for no charge. They had to spend hours getting it to work again. The company we purchased it from wanted $37?.?? Just for a service call. They did a terrific job and we will definitely have them out again, if it's needed. ☺️
Nuno Delgado
The fact that Mason doesn't charge for a service call is a testament that they aren't focused on taking your money, but rather on delivering quality work, honest service, and organic growth.
On one service call, they came and repaired my AC on time and on the first try. On a different occasion, I called them because I wanted a second opinion because a different AC company told me that I had a refrigerant leak and that it would cost $2K to fix. Mason thoroughly checked for leaks and found no issues, thereby saving me from unnecessarily spending $2K. On a third call, I asked them to install an Air Scrubber, and they not only installed that, but also optimized the settings on my thermostat so the AC runs more efficiently.
I trust their service and will use them for all future AC work.
Roy Harris
This company gets my Service of The Year Award. Their after sales service was excellent and prompt, even 8 months after the installation.
Thank you to the kind and efficient lady who logged my appointment and communicated with text messages and a phone call; the technician who arrived the same day on time, and did the necessary work speedily and thoroughly.
Companies with a work ethic like this is really hard to find.
Morgan Crooks
Mike and Riley were very professional! They educated me every step of the way of exactly what the were doing! They respected my home. They went above and beyond to make sure I was happy and that my problem was fixed!
Sandra Castle
Tory was excellent on explaining and showing me the problem we had with the system. Gave great suggestions and instruction on preventing maintenance. Love the friendly communication with this company.
Rob Garcia
Zac was extremely professional and very knowledgeable. He was able to figure out what was wrong and had the contactor on his truck. Great job Zac. Highly recommend, Mason Air and heat you have earned a new customer..
Boni
Riley was very professional, and did an excellent job.He was courteous and did his work with diligence.
This company cares about the home,as well as their customers.
The sales person,Torrey, was upfront about costs, what the duct cleaning intailed,and offered very competitive prices.
I more than highly recommend Mason Air Conditioning .
Michele Bishop
I called for service. They came out free. I was so happy they had a new system put in for me the very next day.They were a dream company. Kindness and helpful aren't easy to find these days.They were a top knotch company. I would recommend Mason A/C very highly.
Marcus Deon
Tori was very professional. As soon as he saw the ecobee lite. He said thanks for allowing me to come by earlier and I’ll be out. That’s exactly what he did and I love it. Thanks Tori. I will definitely recommend