Rome Aire Service, Inc.

Came to us three times to fix pool heater that was just installed and should be under warranty. Charged us $190, claiming “it’s not warranty issue” after the third visit. The heater still doesn’t work - the unit is obviously faulty. They are refusing to come back and fix what they need to fix. Either incompetent or fraudulent or both. Will be reporting this provider to BBB and to the company that is providing warranty.

Confirmed appointment the day before and the morning of the service. Called after service was completed and gave feedback. They replaced a heater sensor in our pool heater. Satisfied with the work and communication . The part and service were under warranty

Helpful on telephone, Rome Aire arrived on time the next day for HVAC maintenance. Marty was knowledgeable and polite, took care of our maintenance and quoted on a pool heater/chiller. We signed up for maintenance contract and are happy with everything.

From the first call everyone was polite and professional. Jasper was was patient and listened to the issue. He was also quick at diagnosing what was causing the issue and repairing it. It is so delightful having cool air coming into my residence again. I recommend Rome Air for trusted service!

GM Mr brian handled all of my business suite needs, got my staff happy again because our air is running strong and cold, love the service, will recommend again!

Very prompt and professional service. Caring people. Great company. Will be using them in the future and highly recommend to others.

They came and fixed my pool
Heater. Quick, efficient, even had the part on hand. Checked a diff part and did some preventative work that will save so much in long run. High marks!

Rome always does a great job! Very pleased.

Chris, our technician was very respectful and friendly. He found the problem right away and was able to fix it in a very timely manner. He then performed a full maintenance check on both in and outside unit. Should we every need to give RomeAir a call again , we will definitely request Chris for the job!

Hands down, the best HVAC service provider in Boca Raton.

This team successfully arrived to replace my HVAC system, including an extremely inconvenient attic handler in just 24 hours after my initial consultation.

We thought we could make it all summer, but our ancient AC unit finally bit the dust earlier this week. I was disappointed in poor communication from my previous HVAC service provider, and gave Rome Aire a shot after a recommendation from a friend. John was over just a few hours later and was professional and friendly as he explained my options, and whether single or dual stage HVAC units were right for me.

The next day (today, as of writing), Anton and his team powered through the blistering heat to set us up with the new and improved unit. The team was friendly, kept things clean, and kept me posted all along the process. I even spotted them pulling weeds off the bushes in my front yard when they thought I wasn't looking! If that's not a sign of customer appreciation, I don't know what is.

The financing team was also a pleasure to deal with, and remained patient and helpful through an error I made in the process.

I highly recommend the entire team at Rome Aire, and plan to sign a service contract to continue working with them in the foreseeable future. You won't be disappointed!