Jimmy Gusky Heating & Air LLC

Jimmy Gusky HVAC is truly as good as it gets. One of our AC units went down and through the warranty company found our way to Jimmy Gusky himself. Although out of their territory, Jimmy was willing to make the extra trip to diagnose the problem. He was very responsive to get our initial service call scheduled and determined the unit needed to be replaced, and we all know these units usually decide to break down only when pushed to the limit in the hottest summer months and we need AC the most. He did the legwork to get the warranty company to honor the recommendation and as you can see from the attached photo put in a much more substantial unit that is doing a fabulous job cooling the home. Add to that he actually had the unit and scheduled the install even before the warranty company approved the swap out. If that isn't one of the greatest examples of outstanding customer service and going above and beyond to exceed expectations, I don't know what is. Big thanks to Jimmy and team for their commitment to excellence!

Jimmy’s team was responsive and available quickly, which was great. However, they charged $1895 for a unit with a market price of $900 and 10 minute installation (they knew it would be that easy, because they had told us they’d only need 10 mins when they were on their way). This after they first wasted 4 hours of our time by showing up extremely late with the wrong unit the day before. After kindly asking about the price later, I got a very angry and unprofessional phone call claiming ‘this is the cost of doing business!’. Would not recommend this company.

I used this company via a Home Warranty Service that I have. My HVAC went out on June 2. It is still not fixed. I was informed that the repair that my system needed would take too long and they didn't have the time. They came out to my property 4 times. Each time they said it would be fixed. My problem still isn't fixed. I have requested for them to never return to my property again. They are not responsive at all. It seems like they send technicians that have just graduated from some kind of tech school and don't know what they are doing but know how to highjack the system. The technicians say it is going to work and then when they return they change their story. If I could not give them a star I wouldn't.

Jimmy Gusky's crew installed a new hot water heater for us last winter. They also installed a new furnace and replaced the coil for our AC this July. These jobs were done satisfactorily and in a timely manner. We really appreciate Jimmy's quick response to our requests. He is reliable, responsible, and professional. Thanks, Jimmy, to you and your crew!

Had a great experience with Jimmy's team. My heat went out over the holidays and they were able to come out quickly and give me my options to repair or replace. I opted for replacement of both my furnace and AC as they were both over 20 years old. The team handled the installations efficiently and had plenty of men here to handle it on one day. They came back the next day to install chimney liner and another small job. Very happy with the results and their good advice. I will use them again.

James the plumber is thorough, extremely professional delivering stellar service. We've been having issues with our toilet backing up and the sink stopping up. James the plumber took his time snaking out pipes in our home. He's the Best! Jimmy Gusky was recommended via America Water Resources. We highly recommend James the plumber. Larry Woodland, Sr.

The first time I dealt with this company they told me they would come by the following day to fix my hot water heater. After taking off of work and sitting at home all day no plumber ever showed up nor did I receive a phone call explaining why. I called Jimmy at the end of the day and he assured me someone would be out the next day. I took another day off and once again no show/no call. I called a third time. This time I asked if someone could come out on the weekend since I didn't want to take off a third day from work. Jimmy once again assured me that someone would be out. And once again no show/no call. Fast forward several months later and I have a separate plumbing issue. Despite everything that happened prior to this I contacted Jimmy about this issue. This time however I contacted two other plumbers as back up insurance. Whoever showed up first would get the job and I would cancel the other two. Surprisingly one of his plumbers was the first to show. The plumber was here less than 30 minutes, replaced a ball valve and charged me $400. Since a ball valve only costs a few dollars I can only assume the majority of that is labor. I'm clearly in the wrong business. (This was not an emergency/holiday/weekend so that is the regular rate.) In summary can't count on them to show up and when they do show up they are way too expensive.

Water was leaking from the upstairs bathroom damaging the ceiling and walls of the bathroom directly below. Larry was on time, very pleasant and even more efficient. Problem solved in less than an hour. Gusky always provides excellent service. I’ve used this business several times with absolutely no complaint.

Jimmy had installed a pressure reducing valve on our old furnace in 2017. By accident, I must have turned off the water to the furnace and so the pressure value wouldn’t work. We thought the part went bad. Jimmy agreed to come out for a service call and to repair or replace the part if necessary at no charge. When his technician realized what had happened, he called Jimmy and explained the situation and he left without charging us any fees. We are grateful to Jimmy for his generosity and intend to continue to use him for all of our furnace needs!

AC out for 9 days, 2 missed workdays, no resolution in sight. Call them if you like; don't rely on them.

Technician came out on a Friday, was not prepared to do the work. Rescheduled for Monday with the technician.

No call/no show on Monday. Called Jimmy who swore he thought the appointment was over the weekend. (If that's true, they no-showed over the weekend so I'm not sure what the lie bought him. Taking Monday off work wasn't easy.) Rescheduled for Saturday with Jimmy, personally.

Called Friday at 3pm to confirm. No appointment on the books.