Jimmy Gusky Heating & Air LLC

My heat stopped working about 2 days ago in this very cold winter. Home with 3 kids and working with space heaters was not going to be a long term solution. I needed service but worried I'd be ripped off and told I needed a whole new boiler (it's pretty old). I found Gusky just doing a Google search and couldn't be more pleased. t was scheduled for a same day appointment and my specific time request was honored. The serviceman texted me 30 min out to say he was on his way. He arrived precisely on time. He identified the problem, explained it to me in terms I could understand, fixed the broken part and was done in 25 minutes! And best of all the price was very reasonable. I would highly recommend this company to anyone.

After a comedy-of-errors mishap involving the car and the HVAC unit, I needed a professional opinion and called Jimmy Gusky. He came out to evaluate our HVAC unit and ran a few tests and assessments before determining it wasn't nearly as bad as it could've been. He was prompt, polite and honest and I really appreciated his time and insight.

Exceptional service, very responsive, sticks to the timelines promised, and adjusts well to unforeseen issues. Expensive, but definitely worth it.

Update, I used Jimmy Gusky a second time and I was very impressed. I had a plumbing issue and he came out to give an estimate and suggested course of action that that did not involve hiring him for the job. I sincerely appreciate the honest and integrity that he showed.

Recently I needed the services of Jimmy Gusky Heating and Air Conditioning twice; once at a rental property and another at my home. I cannot say enough about how professional this company interacted with me. In both cases they quickly scheduled me in for service and provided me with high quality service, at a reasonable price. I highly recommend them for your HVAC needs. Unlike some other reviewers I did not experience any scheduling or communication issues, quite the opposite, everything was hassle free. Jimmy Gusky will be my go to HVAC company.

On customer service alone, (no one showed up) I have no choice but to give 1 star. Two days ago the boiler stopped lighting. I scheduled someone to come out 1-4 yesterday, took half a day at work. At 330 I called for a status update, spoke to someone in the office who sounded like they forgot or mismanaged the booking. They stated I would get a call back from her or someone that was on the road fairly quickly. After an hour, well after the window, I called back for a status and had to leave a voicemail. No call back. Totally unacceptable. I had another company already at the house and have a part ordered by the time JG actually called me back, just now. Would not recommend.

We were very pleased with Jimmy and his team's work on removing our old water heater and installing a new tankless water heating system.
After a thorough evaluation, the work had been fairly priced and done in one day, - quickly, professionally, and accurately.
We'd recommend this company for all your HVAC needs.

Honest plumbing company. During the single digits degree days, my pipes froze. Jimmy gave me great advice on how to take care of it myself... He wasn't interested in making a house call just for the sake of billing me. Later, when my hot water heater started leaking, and I knew who to call. This is a trustworthy, efficient, hardworking business that gets the job done right.

Terrible customer service and abysmally slow work. Gusky's plumber came out to inspect a water heater on a Saturday. His report wasn't submitted until the following Wednesday. An appointment for installation was made on a Friday for the following Monday just to receive word on Monday, shortly before the appointment, that Gusky did not have the equipment. Phone calls are rarely answered and voicemails are never returned. When the phone is answered, the receptionist often says she'll relay the message. No return calls have followed. Gusky has left us two weeks without hot water and little confidence that their work will be completed.

If I could give 0 stars I would!!
Jimmy Gusky was awful. They were selected to complete some plumbing work, through my home warranty. Two plumbers showed up during the time frame without tools. They had to borrow my drill to open an access panel. The employee tried to a saw blade as a screw driver. When looking at the leaky shower head the one man just pulled it out of the wall. Causing waster to leak down inside of the wall. They said they had to call Jimmy the owner to see what they should do. He did not answer and I was told I would get a call back in no more than 24 hours.

Three days later I Called the company and Jimmy answered. He told me the plumbers never submitted their report and he would call me back later that day. So, two days later I called back after not hearing anyting. Jimmy told me that they only sumbit their reports on a weekly basis so he'll have an answer that day.

I called back another 2 days later and left a message. I have now called Jimmy Gusky 3 more times to leave a message. two weeks later I have not heard back. I have moved onto another plumber.

Needless to say Jimmy Gusky WILL NEVER get a service call from me again!

Completely unprofessional. Appointment scheduled from 5-7pm window and no one ever showed up. Live in gated area visitors/contractors just press call box, provide address of service, and are let in by security—when we called around 6:45 to see if this company was still coming for appointment, Jimmy was laughing in background with female and was obviously distracted. Could not even answer the question of whether the technician he sent even pressed call box and said he didn’t come to appointment and “didn’t know”—if you don’t want to waste your time, don’t call this business for service on HVAC.