Jimmy Gusky Heating & Air LLC

Jimmy Gusky Heating & Air LLC was available on short notice to snake the drains of a basement apartment when there was a huge amount of backed up sewage. Nick did a great job; I could tell it was a lot of work. Communication with the company and Mr. Gusky was timely, direct and effective. I hope I don't have to go through that again, but now I know a reliable and effective company to call. Thank you!

Our AC unit was on its last leg and unable to cool earlier this August. We were fortunate our home warranty plan assigned us to Jimmy Gusky HVAC company. We live in area (Potomac) that is accustomed to excellent service and pleased to say Jimmy Gusky and team did not disappoint. They replaced the outside compressor and attic unit that had a narrow ceiling opening to access it. The service crew went to great lengths to carefully remove the top ladder steps and ceiling framing to install a new unit spec’ed correctly to cool/heat the upper floor but 3” wider than the original one installed when the home was build 20 years ago. All of the work exceeded expectations and was done in a timely manner. Not a good summer with so many 90+ days to be without AC, but Jimmy Gusky HVAC Co made it a good experience. AC cools great, better than the original one did even when it was new back in 2000. Thank you again!

I had work done a few years ago. I know different people have different experiences, but this has been mine.
First of all, they would get high marks for responsiveness, at least initially. I was in a real jam when our AC conked out during a heat wave. They came the next day and installed a new unit 3 days later.
Here are the issues:
1) I know this might sound petty, but when the manager came out to give an estimate, if he said once he said 25 times, “the guys will put down drop cloths and wear shoe covers.” Well, not one drop cloth or shoe cover.
2) After a while it seemed that my unit was running really loudly. Only then did I look behind the some venting to see that they had ‘sealed’ the vent run with a piece of cardboard cut off from the box and a couple of pieces of tape that not surprisingly blew off after a couple of days of heavy use.
3) Dial ahead a couple of years and there was an overflow from my condensation pump. I was afraid of some major systemic problem so I called a tech. Fortunately, it was minor. He found that there was a sediment ring around the PVC because it was flat and plumb against the bottom. He explained that it should be cut at an angle and not touch the bottom, to prevent this very thing. He added that because this is the last thing the installers do they often don’t bother to do it right.
4) Remember that I qualified my comment about responsiveness. Seems to be that when a smaller company does an $8K job they might follow up with a call to see how everything went. I never heard another word. A couple of months later I called and asked for an estimate to install a humidifier. No response.
My unit still keeps our home cool in the summer and warm in the winter but my experience was less than 5-star.

Used them to install a new AC along with other residents in my building, didn’t handle any of the coordination for that so overall good experience and HVAC.
BUT 6 months later tried to schedule a HVAC and plumbing inspection for my building requirements, called and left voicemails 3 times and scheduled an appointment through their website for them to call and didn’t get a call back. Only got an answer by emailing Jimmy directly with the email I had from the HVAC installation, he said the front desk lady will call to schedule, she never did. 3 more calls later I finally get someone and get an appointment scheduled. Technician arrived 2 hours late with no clue what he was supposed to do even though I sent the requirements with clear instructions on what to inspect. Inspection itself was ok, technician seemed knowledgeable, but was obviously rushed and even said he had to hurry out because he had other important calls to get to. Never received an invoice for the inspection to provide to my building, have called twice since the inspection and left voicemails and still haven’t heard back again.
Tl;dr, they do fair work but good luck getting in contact with anyone, getting technicians to arrive on time, and getting everything covered that is needed. Will be going elsewhere for my next home needs.

Just wanted to share my experience. First, they came out to inspect my hot water heater and provided clear and understandable explanations on what needed to be fixed, this is why I didn't give a 1 star. I had a very different experience with the HVAC. I had a intermittent problem where my heat would sometimes turn on and sometimes not, which I agree is a tricky problem, but that's why I called a professional. The 1st time, they didn't show, didn't call me and I called them to cancel after they were 30min past their latest time. When they came out later the next day or so they saw the problem or they symptom of the heat not turning on. They inspected a few things, didn't make any changes and it worked the 2nd time, so they reported "it was working" even though the problem existed when they got there, they didn't change anything it magically worked. I called later that day when it stopped working they said they would contact me but didn't. I contacted them about 1-2 days later when I didn't hear anything and they said they probably need to replace a part. They came out twice in 1 day because they brought the wrong part. They replaced the part which cost 4 times the cost of the part, even though replacing it too 15min and was held in by 2 screws and 2 push on wires. This did not fix the problem so I texted and left a message through their website and never heard anything from them. I have since called another company who fixed the issue after coming out once

Highly recommend. When my HVAC died I called three companies for estimates. The first (Gary Frank Heating and Cooling) never showed for their appointment. The second (John C. Flood) showed on time but asked an obscene $11.6k for a new HVAC unit. The third (Jimmy Gusky) showed on time and quoted me $4k less than John C. Flood for a comparable unit. So if you’re looking for an honest business to replace your HVAC or heat pump, this is it.

As part of the install, I was required to call and have them come out on a 70 degree day to top off the systems they installed in December. This week was in the 70s so I called them. I spoke with a very please receptionist that promptly called me back after I left a message. The service technician was scheduled and he made it here within the allocated time period and was courteous and responsive. He checked the system and then was on no bill... all part of the December install. So, I read some bad reviews of these guys and I have worked with the install team and daily support desk, no issues at all with any Jimmy Gusky staff to report. Smooth sailing.

Our heat broke following a snow storm. Another company told us they would come out to fix it but canceled on us. Jimmy Gusky sent someone the same day they were called, and went on to our flat roof with some snow still on it even though another company refused, ordered a part, came back the next day to install it. Their technician, Carlos, was professional and efficient.

I had Jimmy Gusky, LLC as the company selected by my home warranty company to come to my home for a plumbing and sump pump problem. They called me the day they were supposed to arrive to reschedule my appointment time and then they never showed up for the time they rescheduled it to either!!!! I called them to see what happened and was told that the tech never communicated to others about the time for my appointment and that I would receive a call back after the situation was discussed with them...and they didn't call back either!!! I called my warranty company and notified them of what happened and had to get my service order filled by another company...which cost more of my time. I had already had to make myself available for 2 days with Jimmy Gusky, LLC and never received their service. Wasted time from work. Wasted phone time. Wasted everything. I'm annoyed and expected much more as a customer who actually didn't do anything wrong!! They're the ones that rescheduled me!!!

First Appointmwnt was a no show, but when I called, Jimmy Gusky himself came out to look at our HVAC. The appointment was part of a warranty plan and he had to submit his analysis. 10 days later and he never submitted his analysis. I called and left a message 5 days ago and never received a call back. Just called again and no answer. Terrible service. Jimmy seemed like he was knowledgeable so a one time appointment may be okay, but if you ever have to use them for an ongoing issue or as part of a warranty, STAY AWAY! And there are so many other HVAC services, why use one that ignores you?