AAA Service Plumbing, Heating & Electric

We had our AC tune up yesterday ahead of the season and our technician, Austin Hinkle, could not have been better. He was friendly, knowledgeable, and worked quickly. He had a few recommendations to help with the longevity of the unit and was able to take care of it all while he was here.

So I called because my furnace was short cycling and my house was very cold. They had Austin Hinkle stop by to take a look at it, and instead of leaving space heaters for the day like expected he actually fixed the problem and got us heat again. Austin was professional and knowledgeable making this a very pleasant experience. He also got us setup with a affordable service plan I was unaware of to avoid future problems.

John Johnson did an excellent job fixing the leak in the bath tube. He had excellent customer service and explained what was wrong and did the job in quick time. This is the second time he been out to help us with multiple plumbing issues and we recommend him to others.

Absolutely worst service I've ever encountered. Two times they have left us hanging. Scheduled appointment for Memorial Day, which I stated that I was very reluctant to do and stated as such, but was assured that they were fully staffed and it was no problem at all. Was given a window of 8-12, finally at 2:45PM we called and was told "oh we assigned your job to a tech that wasn't working today, I've been looking for another time to reschedule you but we are so under-staffed today I haven't been able to do". So instead of calling us to inform us of this, we wasted over half our holiday waiting around. I asked them to please just reschedule us for the following Friday to give them more time to put us on the schedule.

Fast forward to Friday, I receive a text at 1PM saying the tech is in route, at 2PM I called as they hadn't arrived yet, to let them know that street parking in our neighborhood was very challenging and that if the tech would please give me a call when they were close I could give him instructions to be able to park in our secure area so they wouldn't have to hassle with street parking. They said "ok we'll let him know", nothing more was said and that was that. So at 3:30 when he STILL had not arrived I called once again, I was put on hold so they could check to see where the tech was. When the gentleman returned I was told "oh this is a really unique situation I've never seen this, immediately after the tech texted you he was on the way he was sent home. We still have you on the schedule but we don't know when someone will be there". Why wasn't I told this when I called the first time? Why didn't they call me when this happened? Even though it means that I must now start this all over I cancelled the appointment, as I won't give my hard earned money to such a sloppy thoughtless company.

Horrible communication, sub-standard scheduling, complete disrespect of customer's time. I would highly suggest you skip this company and look for one that doesn't leave customers waiting around with no proactive communication. My only wish is that was a way to give negative stars.

Just had Austin Hinkle out to service our AC…this is the second time he has serviced our unit in as many years. He is thorough, professional and very detailed.

John J. was awesome! He was very thorough and knowledgeable. The repair was done quickly. I would highly recommend AAA and will use them again in the future.

Be prepared... I had AAA Service Plumbing repair a leak from a burst pipe. It was a very straightforward repair, but I was charged over $1000. It felt like the plumber spent more time trying to sell me on a whole home water filter and softener system ($6k - really?) than he did on the actual repair. In hindsight, I should have gone with someone else.

We’ve used this company multiple times now for repairs around the house. We always appreciate how easy it is to set up appointments in a timely manner. The technicians are always so knowledgeable and great at explaining things. This time we had John Johnson for some plumbing repairs. John really went above and beyond. I highly recommend.

If you want to pay for services you don't need this is your place!

I had a simple electrical issues and was quoted over $4,000 to do unnecessary work.

I know it was unnecessary work because when I said it was out of my price range and I needed a second opinion, the technician told me I didn't need to do it all right now..

Then told me there was only one line item that was needed, which was still over $1,500.

At that point he lost my trust and I declined any work.

I received their technicians report this morning and it stated that I was not home and wouldn't answer my phone as the reason no work was done...

Another lie.

I appreciate they were prompt in booking the appointment and professional in the office... that's where the good experience ended though.

AAA Service always comes through. Fair prices and today we had Jesse L. Service our home and got the job done fast and was professional and friendly. Definitely recommend AAA for your plumbing needs.