AAA Service Plumbing, Heating & Electric

We have had a great experience being customers with AAA for the past one year. We got our garbage disposal and water heater installed and Branden did a great job. He walked us through all the new fixtures and also advised us on other pipes around the house. We also had Reid work on our compressor motor and they were both efficient, helpful and accessible with information.

Greg Thompson came out and knew what he was doing. We had a busted pipe that was in a very hard to reach area (between a fireplace and brick wall). He was extremely kind and knowledgeable. Informative too! I’ll forever be calling him up for any plumbing services needed. Thank you Greg!

We love AAA Service. Today Andrei replaced an outside faucet and our water heater. He was respectful, professional and made sure we knew all the features and operations. We regularly rely on AAA for our needs.

Every point of contact was professional and efficient. Jose G. was great. He explained everything that he was going to do and offered up additional services that were reasonable (not just trying to add services that I didn’t need). Jose had the job done very quickly and I felt that he was respectful of my house and my time.

We called Andrei M. out for a spigot leak and he ended up replacing the entire spigot, installing a new kitchen faucet with up-to-code shut-offs and letting us know that our water heater was on its last legs and leaking. He worked quickly and efficiently, getting everything done faster than expected, and likely saved us a lot of money in the long run. Really good guy and great plumber!

Phone call was very professional and customer service oriented. They couldn't come out to fix a water leak at the house shut off valve for three days but we had it contained so not a big deal. Benjamin came on time and with a heads up about when he'd be here. The problem was he kept trying to sell work. He wanted to add a pressure valve, have us but a new water heater, ours is 14 years old, and join their loyalty program for 20 dollars a month. The other issue was price. They were going to charge 1100 dollars to change out a valve and he wanted to cut drywall for more access. Went with another company for 425 dollars and no need to cut drywall. Not sure how they have customers when they're so over priced

I will first start off by saying I don't know anything about plumbing. Which is why for our whole home repipe and water heater replacement it was important for us to go with a company that had a good reputation and would know what they were doing. We had multiple companies come and give us quotes and we decided on AAA Services (AAA).

The job was scheduled really quickly which was very impressive. For the job AAA sent out Brandon. Not only was Brandon very fast but he was working alone. We we were sure the job was going to be about a week but were surprised it took only two days. In addition, I felt very safe having Brandon in my home while he worked. He was very friendly and nice. And we had water every single night. Lastly, I want to highlight that Brandon did a great job with access points; we knew there would be some construction because of the size of the job, but it was very minimal and he cleaned up really well at the end.

I wanted to give 5 stars, but there was an issue with the permitting which is why I ultimately ended up giving only 4. As I mentioned, I don't know anything about plumbing. When we met with each company to 'interview' them, we asked if they pulled permits. All the companies said they did so I didn't think anything of it when we picked AAA. Turns out, I didn't really know much about permitting either, so it was a relief that I didn't have to pull the permit. After the work was done, Brandon told me I could put everything back together. I didn't have time to do it, which turned out to be a good thing, because while I was wrapping up the job, I realized that I may be able to get a discount on my homeowners insurance by replacing the galvanized pipes. However, when I called my insurance, they said they needed a copy of the permit and the final inspection. "Final inspection?" I said to myself. Who was supposed to do the final inspection I wondered? But I sent the info to AAA and figured that would be the end of it. Nope. A few days after I requested the permit, I got a call from AAA saying they needed to schedule the final inspection. Which felt strange since Brandon had told me I could put everything back together. But I was fine with it, we scheduled the inspection. Then the inspection happened and multiple parts of the job failed. No single failure was too terrible, but when added together I was pretty frustrated. Then, after the failure, I started to think, why did the inspection just now happen a few weeks after the project was done. Then I requested a copy of the permit and it was requested after the work was done, conveniently, shortly after I asked for it for insurance purposes. Now, I cannot speak to the dates or the intention, but it sure felt to me that even though we asked about a permit, I am not confident that AAA would have pulled one if I hadn't asked. Then to see the work fail, I was pretty disheartened by the company.

But wait, if thats all true, how come you gave them 4 stars. Well, I did this for a few reasons, first and foremost, every single person that came to my house, from the initial quote, to the work, to the response after the failure, to the people I spoke with on the phone were all exceptional. (except for one person, who was actually very very rude). The items that failed were not anything that would have caused damage to my home and technically the job was done. I also respect that AAA works with multiple municipalities all of which may have slightly different coding. Lastly, as soon as I brought this up to AAA, I really felt like they WANTED to fix the issue. It wasn't as if they were rude or dragging their feet to make this right.

I will say this as a final note, as a consumer, if you are like me, and you don't know anything about anything, a permit and inspection is there to protect you. You (me) as the consumer should ask to see the permit before work begins and be adamant about the final inspection. I really feel like its our responsibility, as homeowners, to protect ourselves. Some companies are out there to save money and could be cutting corners.

We returned from a trip to find standing water in our basement. AAA was able to get us on the schedule quickly. Larry B. provided great service and was able to quickly identify and fix our slow drain. After fixing, he explained the issue, what we could do to prevent the issue from happening again, and was very thorough in checking to make sure the fix would last. The prices were fair, too. I highly recommend AAA and Larry for your plumbing needs.

Very competent and professional electrician arrived in time scheduled and performed his sleuthing work in efficient manner until finally arriving at the source of my electrical problem and quickly fixing the problem. He also discovered another serious and previously unrecognized problem with my larger (of two) air conditioner units which was not operating. Plan made to arrange for AC repair w/in a short period of time.

I was extremely concerned about a leak I had from my upstairs bathrooms. I worked with benjamin was extremely respectful even wore shoe covers when I told him he didn’t need to, two other gentleman came to my house and did a wonderful job in a very timely manner extremely professional, and respectful. I highly recommend this company.