Time Plumbing, Heating & Electric Denver | Drains Clearing | Air Conditioning | Furnace Heating Repair & Replacement | Sewer

Chad was an absolute pleasure. His care, kindness, and customer service was stellar. He went above, and beyond the call of duty. If you need work done, Chad's your man. He is an asset to your company, and in my opinion he deserves a ten star rating. Thank you Chad!!!!!!!!

Justin came out and gave me a quote to replace my broken water heater - price was in the ballpark of the lowest quotes I received so I decided to go with On Time to do the replacement. He already had the 50 gallon tank in his truck and was able to replace the water heater in the same visit! End result looks great and he also primed every faucet in the house after he was done so everything worked flawlessly when he left.

called regarding a breaker problem and they scheduled someone right away. Kevin was the tech and he was fantastic. Explained everything in detail and took care of the problem. I would give ten stars to the service if I could.

Update - Time's owner, Brad Apple, reached out to me by email and by phone. He apologized for the technician not doing a pressure check on the system, and for the long delay on the invoice and diagnosis. He told me that Time is a family business (not a chain) and has been in business for 40 years in the Denver area. He was very respectful and clearly upset that things happened the way that they did. I understand that mistakes can be made, and people are human, and don't want to make a business suffer that clearly has majority good reviews and has been around for a long time (and wouldn't be if my experience were standard). Brad offered to fully refund the charges. I am leaving the original review intact below, but wanted to make this update to indicate that mistakes can be made and amends can also be made. I have also changed my rating from 1 star to 3 stars to make it neutral.

I have an under powered AC that has struggled with overcoming higher heat over the years and thought I may have a coolant leak. I had been told in years prior by other HVAC vendors that I had a small coolant leak and paid for recharges. I asked Time to take a look at my system for this year's service, and was told on a Friday that I had a significant leak and I needed either a major $3K repair, or replace the outside unit for $6k (with purchase of coolant), or the entire system for $8K (which would include the coolant). I did not receive an invoice with a detailed explanation of the repair so I could compare costs with other HVAC companies until 11 DAYS LATER, after repeated calls requesting the invoice and diagnostic explanation. This was during consistent over 90 degree weather, and the AC keeping the house in the upper 70s and low 80s A friend recommended another HVAC person to me, and he tested the pressure and said it was actually a little over pressure, and there was no leak!! He did say that there was some coolant on the outside of the unit by the valves but that was likely due to previous shoddy work. He explained that my AC system was too small for my home, and that is the reason it struggles, not that there was a leak. He recommended either replacing the system with a higher tonnage (more powerful), or, just do a better job of finding other ways to cut down on the sun's heat, like better blinds and UV+heat blocking window film. Finally, an honest evaluation. Oh, and he said that $8k for entire new system was about $3k too much, and that he could do a basic complete system for $5k. Do not use Time!!!

We called them out to look into a leaking toilet. In fairness to the company, they were able to get someone out very fast to help so we did appreciate that. However, once arriving the technician calls us to tell/complain to us he can’t find parking. Our driveway was empty & there were probably 20+ parking spots within 100 yards of our house…

Then once he was in the house the guy was pretty arrogant the whole time, and then quotes us $580 to fix what turned out to be a leaking gasket in the tank of our toilet. I know for a fact that I can buy the parts for this for $20 & do it in less than 30 minutes - I respect the fact that they have a business to run but its kind of outrageous to me to have been quoted nearly $600 for this type of fix. We were concerned that there was a bigger issue going on and, as first time homeowners, we wanted to be safe and have a professional out to look into it and overall I felt like it was just really unprofessional & disrespectful the way he showed up and conducted himself. I would recommend looking elsewhere

Came to find out last night that our heater wasn't coming on. My husband couldn't sleep having nightmares of what replacing our furnace was going to cost. Time was the last on the list we called, BUT I AM SO GLAD WE CALLED THEM!!!! They were able to fit us in same day, Mike quickly diagnosed the issue was with our thermostat, give us a heads up on how much time we have left on our furnace, and then quickly and efficiently replaced the thermostat.

We had our sewer line scoped by Vance! He was very professional, knowledgeable, and friendly. He provided recommendations based on the what he saw in the scope. We were fortunate not to need any immediate service. But we have the piece of mind knowing. Time Plumbing will get all our future business!

Would like to back up AD Garcia’s comment.

I have also let the owner know how his employee represents this company and have been met with a similar response.

Even after sending the owner video of his employee being reckless, rude, and harmful to the community the owner has responded with there is nothing wrong with those actions.

I even reached out as a fellow business owner trying to make sure he knew that his employee is hurting his reputation in the local area by flipping people off on the road and driving like a crazy person.

Please see photos in the review section if you doubt AD Garcia or myself. If you do work with them sounds like you want Chad as he is the only one with “public” positive reviews.

Update: happy to talk to your legal team and show them videos and photos since you won’t. Google won’t even let me post them due to their obscene nature.

Justin and Dan arrived right on schedule. They inspected the hot water heat system (boiler) and wrote up a proposal to fix the issue. They were very clear about what was necessary, and I had the option to say yes or no to the proposed repairs. Justin showed me the manual of all the repair costs, so these figures were not just made-up costs. They both were very conscientious about my home ~~ not dragging in dirt on their shoes and were extremely courteous and explained their work, so I was sure to understand all the repairs and billing.
I did not feel threatened or worry about my safety while they were in my home. I would call Time Plumbing again!! Thank you Mr. Brad for having such Wonderful Employees!!! Kitty W

I had a backed up drain in my basement and called TIME plumbing to come out to give me a quote to fix this issue. The technician used a camera in the line to determine that there were roots and quoted me $15,500 (yes, $15K) to repair the whole sewer line. The other option was a $1500 hydro-jet clean-out. Obviously I got a 2nd opinion. We ended up going with Colorado Sewer who fixed the problem for $430 with a 90 day warranty. I would shop around before using TIME plumbing.

Update: I spoke w/ Brad, the owner, who was very accommodating and did end up refunding out service call fee. I really appreciated his customer service and integrity.