WireNut Home Services

Jonathan was very professional and courteous. I appreciated his thorough review of how our furnace is operating once he finished his cleaning and inspection. In particular, there is a slight rattling noise the furnace is making due to normal wearing of the manufacturer-installed ball bearings. He assured me the furnace is still operating safely and that, eventually, the bearing will need replacing but not quite yet, as they are not too loud and not impacting the functioning of the equipment. I was impressed that unnecessary repairs weren't going to be made until something proved necessary. That went a long way to build trust. I will certainly be using your services again and recommending WireNut to others! Thank you, Jonathan

Wirenut became my heating and cooling service provider via their purchase of my previous vendor. I didn't not choose them. However, I had to use them because they now owned my prepaid maintenance agreement
And I still have a full year left on it. Wirenut did not show up, call, or offer an explanation for two scheduled service calls. After I had a meltdown when they did not show up for my 8am priority third appointment, the service guy finally showed up late afternoon the same day. He told me he came as soon as they called him. As aggravating as this appointments mess was, what really made me angry was the service guy, after his inspection for winter turn on, told me I had a gas leak and the drum on the furnace was too dusty and required replacement. Bear in mind my furnace is 3 years new , had been inspected each year no issues, and no noticeable gas odor. The service guy then quoted me $700 plus to do the repairs. I was stunned and told him I would get back to him. He told me not to wait too long. I then checked on Next Door for another heating and cooling provider local to my area with good reviews. Green Mountain Heating and Cooling guy Scott came over, thoroughly inspected my furnace and gave it a clean bill of health. No gas leak. Even if I replaced the dusty drum, the new one would get dusty. The bit of dust on the drum was not an issue at this time. Wirenut may own my maintenance contract but I will never do business with them again. Buyer Beware.

Joe was terrific. After installing our new light fixture only some of the bulbs came on. He uninstalled, examined the wire work and then realized the light fixture had individual on & off switches artistically disguised. Rather than be upset he laughed about it, reinstalled the fixture and handled it all with great humor and professionalism and now we know about a feature on our new light fixture that we didn't even know was there. They came recommended to us from Rich Design Homes (who have very high standards) that was good enough for us and we were not disappointed.

Todd did a great job on replacing our doorbell. You would think it would be a simple endeavor, but because the old bell was hardwired in, it called for a little more attention. The problem involved a potential fire hazard, so the entire system (exterior button, ringer, and transformer) had to be replaced. Todd was informative, personable, and careful to make sure we were completely satisfied. This is the first time we have used WireNut, but we will definitely use them for any future electrical work.

We were having electrical issues where the power in my boys room kept going out. Joe from WireNut came out and fully checked all circuits and sockets as well as the circuit breaker panel. He was very thorough in doing his diagnostic evaluation. At the end of the day, Joe found the problem to our power going out and fixed it. It turns out that we had a bad fuse in the circuit breaker panel. He was very professional and always wore shoe covers to keep our floors clean. We are very happy with the service that he provided. I feel that he and WireNut is a company that you can trust to be honest and affordable for your needs.

The electrician was very professional, diligent and hard working. He was knowledgeable about the codes and requirement and he was resourceful in making adjustments to the plan that I requested. I was very impressed with him and pleased with the results. There was a slight problem with the billing department, but it was quickly resolved.

This is the first bad review I have ever written but thought others should understand what this company does. I would give zero stars if that was possible. I don't think they understand the meaning of guarantee. The website boasts of same day service. I called on Thursday morning and was told the first available appt. was Friday afternoon. The word guarantee was mentioned. Friday afternoon I received a call telling me they had emergencies that bumped my appointment and they could not get to me. I was told they would reschedule the following week. I said but you guaranteed my appointment. I have another company waiting for you to complete the work. With that they agreed and told me an electrician would absolutely be out Saturday morning. Saturday morning I received a call telling me they received more calls and they would need to reschedule my appointment. What I learned from the call...
This company does not schedule appointments based upon first in first out. They will schedule you and keep the appointment only if another appointment with a higher price tag (what they call emergency or priority) doesn't call in to bump your appointment. They do not honor scheduled appointments and I would strongly hesitate when they say they guarantee a technician will be at your location.
Very poor customer service and scheduling unless you happen to be the chosen one who gets the priority. Schedules mean absolutely nothing to this company.
We have been without a stove for two weeks and we had to reschedule installation twice based on wire nuts failure to meet scheduled appointments. I guess cooking in your home is not a priority for this company. They must eat all their meals out.
I would not recommend this company to anyone.

Joseph Friel and David Hammond just completed a water heater replacement and did a great job! They went above and beyond to ensure I was satisfied and the job was done 100% right. Do yourself a favor and call the Wire Nut.

Unfortunately I was very, very disappointed with my experience with this company. This job was excessively expensive and it was very problematic simply getting them to show up at all. This ended up being $1100 for a total of 2.5 hour worth of work. That was never quoted or made clear on the phone when booking.

I was on the very final leg of a basement lighting project that I finished almost entirely myself with the help of a private electrician. There was very little work that needed to be finished, very little. Two power receptacles, two wall sconces and my already pre-wired cable I did myself to be wired to a dimmer switch. That’s it. I called Wire Nut and explained the exact details of the final leg my basement lighting project needed, including light drywall repair and they said that was well within the scope of their work, so I booked them for the following weekend.

The date of my appointment came so I asked my wife to stay home from work and wait during their window of arrival. She waited the entirety of that window, nobody showed. I called 45 minutes after the window ended to see what was up and they said their technician was working on another job. Nobody called us to inform us they couldn’t make our reservation! They didn’t even apologize. That was workable, billable time my wife wasted away from work!

They said they’d wave the $79 visit fee if I re-scheduled the next week. I should have just walked away then, but after a months long project being so close to finished, I just wanted it done. So I booked the following week. They called me the night before my next scheduled visit to warn me their technician would be busy with his previous job and may not make it until mid day, instead of the schedule morning. They gave me the impression he might not show up at all...again. So I made them assure me someone, ANYONE would be at my house to finish the work they agreed they would finish weeks prior.

To his credit, the technician did his work and was respectful of my home. But he explained he could not finish the very minor drywall repairs left behind from the lighting project, which the person on the phone when I first called said was within their scope. So the project is STILL not finished and I need to hire a contractor to do work the guy on the phone said they could do. The technician then spent a pretty long time calculating the payment and gave me a number of $1300!!! When he presented the stiflingly high number for the very minimal work needed, I wasn’t going to argue with a guy when it’s the company’s fault for dishing out stringent, flat rate prices for barely any work.

I prewired the entire project myself, installed all the back cans and lighting units, had already bought all the parts, I simply needed a professional to wire two power receptacles and wire my pre-wire to a switch! $1300.

I told him I would put in the lights myself then, essentially screwing in light bulbs, to bring the number down to $1100, work that took me five minutes that they were about to charge me $200 to do.

Wire Nut was at my house for 2.5 hours and charged me $1100, that’s $440 per hour for wiring a dimmer switch and two receptacles.

My basement lighting project is still unfinished, I have to find another contractor to repair drywall Wire Nut damaged and couldn’t repair and I had to stomach an expensive job that took under three hours of work.

Julien and Daniel were extremely professional and efficient installing my new furnace and air conditioner. They finished the job in very good time. they explained the new system, answered all of my questions and did a great job with clean up.