GENTEC Services, Inc.

Very pleased with the professional service provided by John and Chris. They both systematically replaced the old outlets and switches in my condo. They took the time to explain the rationale for addressing my electrical work. Very knowledgeable team. John and Chris is an asset to Gentec. I will definitely recommend Gentec to family and friends.

Jordan was top notch. He greeted me right off the bat and even with a scheduling mistake was super friendly. Got right to work. Took a lot of time explaining the machine and telling me about some options for venting. Jordan was a super representative for your company.

I was linked with them by Qmerit for the level-2 electric car charge point installation. They took more than 2 month after accepting my application. more than a month to submit to city for approval. 15 days to get the parts. while is available all over the place. they are doing this as a space project. Just to install a level -2 charger.

Kitchen lights were off. Told me they would charge $125 for visit and then a flat rate quote for diagnosing. Technician came and quoted $570. They determined one circuit has short circuit. Suggested open dry wall which I declined. They could do more investigation but need to charge me $425 more. So much for so called flat fee. I declined the extra charge and asked them to complete the investigation for the flat fee quote. They did spend a few more hours but still couldn’t find the problem. They left.

I then called another local electric service company. They charge $125 to diagnose and then minimum $295 to fix. They came by couple hours later. Identified the simple problem right away, fixed it on the spot, and charged me $125 + $50 for the whole thing. After they left we found some other kitchen lights were not working. They came back second day, did a simple adjustment to fix it, for free.

GENTEC sent me an invoice for $570. I told them I couldn’t pay the flat fee for an investigation which wasn’t complete. They argued the investigation was to examine the circuit and they did find the circuit that had the problem, and insisted that I should pay for the invoice.

I told them that the lights were fixed by another company with minimum effort. Their response was that the short circuit may come and go, and the other company probably just got lucky. They still want to charge me for the $125 visit. I paid them for that.

Luckily I didn’t agree for them to open the dry wall or spend $425 more to investigate.

I will not use this company any more.

I need to get my whole house generator serviced. Unfortunately, they don’t service my generator. That didn’t stop the customer service rep from trying to help me find someone. She googled a few companies for me to give them a call. That is a rarity today. If you’re in the market for a whole house generator, give them a call, I don’t think you will be disappointed.

The quote we received was fair market pricing, but the total amount was beyond our allocated budget for the projects. We are going to decline moving forward with the work at this time. Thank you so much for a exceleent experience, Steve

Their billing rates have gone up signficantly over the past two years. I have used them three different times and each time their billing rate increased by double digits. Quality of installation is pretty good but their fixed lump sum approach and signficant cost per device that goes into their price build-up is now cost prohibitive from me using them again.

I had a button doorbell installed. Did a great job, was professional and responsive. Just seemed to be a very high price for 15 mins of work.

GenTech has the worst customer service, no direct contact to service people, always through dispatcher with messages that never get returned. They wasted hours of my time waiting for an appointment that was not honored as promised.

Exceptional professionalism from start to finish. They did exactly what was promised on time and with high quality to pass inspection of the city!