Rooter Hero Plumbing & Air of San Lorenzo

They do not even deserve a star. The original request service call was dispatched right away and not at the request time. Then after an hour passed requested time, I called for status of technician. I was informed that I needed to be re schedule and promised a technician on site by 9:30 am the next day. The next day Again, I called and was informed that the technician was stuck on a job and should be on site within an hour. The technician made a call and informed me that it would require $1850 to fix the problem without even trying the original work request. This is a ripoff. Do not use this company unless you don’t care about the cost to solve a draining problem.

Highly recommend Richard Rhode. He called before he came to let us know what time he was coming. He wore little booties inside the house as we don't wear shoes inside. He fixed the clogged shower drain and cleaned the entire bathroom before he left. Really appreciate his professionalism.

Max and Rodney came ..got things started...kept me informed of the process.... Emilio..... Dominick...was very knowledgeable and did a wonderful job....everyone was polite...... was nice to work with all of them.

Complete scam. Two guys came over, looked at our shower drain that was draining slowly, told me to leave the room, and then when I came back in, they said their auger was too big (even though it looked like a 1/4 inch which should fit my drain) and they said that they’d need to bring their supervisor out to do a hydro spray at an extremely jacked up price of $1500-$2000. My hunch is that they advertise cheap drain clearing services, make it worse, and then up sell desperate customers on expensive up charges. DO NOT RECOMMEND.

Louis, Angel and Jonathan were fantastic. Everything’s working very well. Now I would highly recommend recommend them to anyone that needs to have a sewer service done. I would definitely use them again if I need them. I give them 5 stars

Very responsive, great communication via phone, text, & email - always knew of status. Angel Ramirez was courteous and professional, quickly cleared drain and explained warranty and follow up process if needed. Great price for same day service. Overall - highly recommend!

I have clogged drain in my kitchen sinks. Giovanni quickly identified the problem and snake the drain. He told me my problem was due to grease built up, and the correct solution was to hydro jet clean the drain pipe, but snaking the drain solved my problem for now.

Kitchen sinks clogged. Alexis came by and wanted to try and clear the issue from inside the house instead of my exterior clean outs because he was concerned that could damage our pipes. He thought his snake machine was too big! He went and returned with another. I was questioning his experience and it was confirmed after he cleared the mess and told me it was his 3rd week on the job. Being a retired Manger of a large contractor Performance Contracting I was truly impressed with his calmness and professionalism!

You have a very good employee and representative for your company!

Sincerely

Tim O’Hara!

ALEXIS PALACIOS!!!!

Due to the extreme rain we had, my backyard drain had backed up and flooded my backyard which flowed into my home. There was urgency in getting someone out to snake the line before the next storm arrived. Ignacio was the man for the job. He was very kind, calm, and helped ease my mind. He was very thorough snaking the line, then running water in the drain to ensure the water flowed and did not backup again. My neighbor experienced the same issue as I did. Ignacio was willing to go over and snake the drain in her backyard as well, without a prior appointment.
He helped make 2 single older women feel a little less worried about this happening again.
Thank you Ignacio for all that you did for us.
Susan Edwards

One star goes to the tech, he was polite and he was only doing what his boss directed. I would not recommend this company to my worst enemy. They are a rip off they wanted to charge me $2200 to clean out my laundry line. They said they had to cut a hole in my wall and put a clean up. Or go on my roof and use some power clean ouThey said this was the cheapest they could do. I paid them their service fee which I think is ridiculous in the 1st place to have to pay and said no thank you. I then called a service that I had used numerous times and they were able to come out and take care of it for $300. Rescue Rooter is a total rip off, they are out for money not the customer. Once they get out there with their coupon with a great price then they rip you off. Run don't use them.