Rooter Hero Plumbing & Air of San Lorenzo

I would say overall it was excellent, they were accommodating when I had to push my appointment back a couple hours the night before, and when Shawn arrived he was Great! He reviewed the situation and spoke with me about it, then went right to work and did the task at hand with a great attitude.

So many things went wrong, from start to finish. Dispatch did not communicate and I had to wait 2 1/2 days for EMERGENCY plumbing and heating repair. When they did confirm at the very last minute, I was reassured (in writing) the technician would be able to handle my heating and plumbing issues. Wrong. When he arrived, he said he could do nothing for the broken furnace. And the topper was the absurdly large charge of over $2700 to replace a sump pump that costs less than $200 retail. I refused service and still had to pay the $49 charge for the 5 min visit. I am beyond angry and feel like they were gouging me because of my dire circumstances. I will NEVER call them again.

Andrew was very professional and informative. Did his best to clean the drain, my drain needs to be hydro jetted. Will use again. Thanks James

Unstopped my sewage system. I was very pleased with his work. He arrived shortly after my initial call, he was very cordial and he very quickly assessed the problem and fixed it. Giving him a five!

Rodney was fantastic! He communicated very clearly and every step of the way and he was transparent and open about the problem w my disposal. He is an exceptional professional who I will use again in the future

Jose was my technician and he did a perfect job. Got me back in business. An absolute profession with very fair pricing!

Alexis was ontime, courteos,
considerate of our clean home,
(when there was a need to go outside in the wet, rainy weather to get something from his vehicle, he always took care to wipe his feet)! So, because he earned my praise for a job well done, I gave him a generous tip and a 5-STAR rating!!

Lee
1/10/23

Did a thuro job on fixing clogged drain. Gave a great detailed report of sewer system underneath house. Will use service again.

Called in to repair or replace (kit) Flushmate insert. they sell between 150 and 200 online. They charged me 45 to come out and look at the toilet then told me that it would be cheaper to replace the whole toilet. The Technician quoted me $1000 to do the work. I found the part online for 150 and a local qualified plumber to do the job for $200. I should have put on the breaks when they said that they have to come look at the job and give an estimate. Don't use this service. They probably do good work but the price is almost triple the other guys for the same work.

The technician was very helpful and he did a great job! He also explained what might be the problem and recommended what I can do in future to reduce the chance it’s happening again, thumbs up!