Rooter Hero Plumbing & Air of San Lorenzo

Jorge did an excellent job clearing/snaking the sewer line and toilet. Jorge is an excellent a model employee. However this was the second time in 5 days I had Rooter Hero out to address this problem.

The first time was Friday 3/14. The two Rooter Hero employees were worthless. They diagnosed the problem was not on the main sewer line but the drains under the house. They argued with me and my tenant that 3.5 years ago Rooter hero had not replace the main sewer line starting at the toilet under the house and installed a clean out. They didn’t even check the line at the clean out. They said Rooter Hero had only replaced the line for about 15ft from the front of the house to the curb. They said that all the drain piping under the house needed to be replace for around $15000.
Afterwards I had another plumbing company come out who showed me that Rooter Hero did not do the work they proposed 3.5 years ago.
In the future I will never us Rooter Hero for new plumbing work. I will only use the to correct the work they did 3.5 yrs ago.

Pete did a great job unclogging my toilet. He was on time, explained the problem and the cost of the repair before he started. Very professional and knowledgeable.

Technicians arrived on time, diagnosed problem, arranged schedule for repair in a timely fashion. The crew then proceeded to affect the repair in a very professional manner.

These guys came out within 30 minutes on a Sunday at 9pm, got my main line cleared in about 20 minutes and were out the door. What more can I say? Thanks Angel for the fast work!

The technician's were great resolved the issue I had very pleased with the results

Richard is very knowledgeable person and he explained every detail of the issue and fixed it in no time…awesome job! Thank you!

Very prompt, speedy, professional and nice guys. One small concern was the pricing was not very clear. I was told I would get an estimate when they arrived, and I was given a range from 75 to 300 depending on how much they had to dismantle. The final price was closer to the 300, but there was no head’s up during the service that the higher price would be required due to what had to be dismantled. There wasn’t anything technically wrong with this since it was definitely within the range stated. I would have just preferred a bit more warning so I wasn’t surprised by the invoice. Overall this was really minor because final price was still within other quotes I got. I would definitely use this service again!

The Company was quick in getting a serviceman to our house very quickly. I was very happy with the technician, Ignacio. Ignacio was professional, knew his job and was very friendly and truthful and honest. I certainly will use this company and the technician, if there will be a need in the future.

Called and received service same day. Christopher was the technician and he was friendly and knowledgeable. Easy to work with and only reason for not giving 5 stars was the cost. I am sure it was competitive but expensive.

The service team was very responsive. I was contacted and scheduled immediately. The team kept me up to date on arrival and work both thru email and phone. My service tech was helpful, knowledgeable