Rooter Hero Plumbing & Air of San Lorenzo

Avoid for any type of plumbing issues

First they pushed my appointment twice for an urgent sewer block. The tech that arrived was, in my opinion, unprofessional and was not considerate of tracking dirt into the home.

The tech ran no faucets, no shower, no flushing, absolutely zero due diligence on where the block might be under the home. They immediately went to find a 2 way cleanout around the perimeter of the house. When we could not find one, they instantly tried to push the install of one (which is not a bad idea) but basically trying to instill fear into us that it was necessary.

Their quote was $6500 for a basic install. They had me on the phone with their sales person trying to sell me on the install, offered finance, saying they could do it same day. When I mentioned that this price seemed ridiculous they put me on hold to "talk to his manager" and was able to give me a $500 discount. Wow, what a deal!

Since the clog was preventing us from doing laundry/washing dishes etc. I asked how much to do a snake and was quoted $300. I paid $50 for the visit and reached out to another company.

The other company was on time, professional, wore shoe covers in the home. They did a thorough inspection to discover the block was near the kitchen and found a cleanout access point near the sink that Rooter missed.

The cleanout was $175 and they quoted me $1500 for the 2 way install and said it wasnt necessary but something to consider in the future.

Avoid Rooter Hero. Unprofessional, Insanely overpriced, and (most importantly) dishonest.

Very professional and knowledgeable. David was very kind and spent time explaining everything.

I tried to have them come to inspect & fix my water heater. They ditched me on my first appointment w/ them. Then they said they going to give me $50 off, but turns out you can't use that $50 off on the inspection service. But That is not the problem. The problem is I feel like that they are not honest in their price. They quoted me $7,000 for replacing a regular residential 40 gallon water heater! That is crazy! Home depot quoted me $1860 for doing the same thing with 10 years warrenty! I understand everybody has a different price but charging people so much for a small job is just doesn't sound right.

Max and Chris were just great. They helped with the I’m existent situation and gave us information on how to correct problems in the future. Can’t thank them enough.

Jordan was great. He found the problem and fixed it according to him. I even asked him if he can fallow up and said yes just call us back.
Very satisfied !

Excellent service by Timothy Tran.
Furnace inspection went well. Very knowledgeable, polite, neat, sharp. Thank you! Will definitely refer to family and friends.

Technician was on time, service was great, but $798 to replace a Moen 1/2 HP garbage disposal & replace a rubbler flapper valve in a toilet tank is way overpriced!!!

$750 for an hour or so of work is a ripoff. That’s why I decided not to pursue replacement of a section of sewer pipe outside that was bid at $5000. Way too much for the work required. Bad business.

Alexis arrived quickly on a Sunday, was a complete professional and so knowledgeable as well. Would definitely use RR again and especially this technician!

Had a big leak when my garbage disposal failed and called this company after my Home Warranty company Service Plus said they couldn’t find a company to respond. The job cost more (much more) than we figured but tech came at the appointment time, quickly went out and returned with same model disposal and completed the replacement. Everything works and doesn’t leak. Will keep checking since it’s under warranty for a year.