Precise Air Systems Inc.

I was very pleased with Precise’s service, from the estimate to the work itself. Ernesto was very helpful in pinpointing what was going wrong and his estimate was competitive. Jeffrey was very efficient at assessing everything that was needed. Francesco and Chris worked very fast and were super nice. They overhauled my whole system in two days and were thorough in cleaning up afterward. I would definitely use Precise again.

Oscar came by first and went over in detail explaining what I needed. When Jeff came by to take measurements, he was on time and super helpful. On the installation day, Francisco and his crew were awesome. From the moment they arrived, they worked non-stop. Everyone was professional and courteous. Overall, I would recommend Precise Air.

Precise is always precise: on time, careful, and conscientious in their work. We recommend them to everyone.

It's hard for me to reconcile some of the negative reviews about Precise with my experience of them. We've never had a problem making an appointment. They're always on time. The technicians are polite and professional. Jonathan, today made quick work of his inspection and also cleaning the filters. When we had a problem with one of the heads 6 weeks ago a technician was available the next day, diagnosed the problem and fixed it immediately.

I used Precise Air to replace the flashing and vent of my roof HVAC unit, which became necessary as part of a separate roof replacement job. They were straightforward and got the job done quick. Jeff was super professional and assessed exactly what was needed, and Gio and Walter were excellent during the install.

Price was fair and felt like they were here to help.

Precise Air Systems team was great to deal with. They went out of their way to accommodate my service call, being that I don’t live in their immediate coverage area. Scott, the technician, was able to troubleshoot the problem and correct it right away. Very professional in all aspects.
I recommend Precise Air Systems. All around class act!

Precise Air did an excellent job replacing our entire HVAC system with a heatpump and air handler. Oscar explained all the options well, Jeff designed the system adding additional vents as needed and Francisco and Chris installed it. Install went smoothly - high quality components and excellent workmanship. Very pleased with the climate control results.

Jonathan was friendly and professional. He found our issue promptly, and fixed it fast. He offered to also secure all the wires better to avoid future issues. A+

Jonathan, the technician who serviced my system, was knowledgeable, professional, and courteous throughout the entire process. He took the time to thoroughly explain everything he was doing and answered all of my questions with patience and expertise.

DO NOT USE PRECISE AIR!! Now that that is out there, let me explain the many ways they have proven their gross incompetence over the time I, along with my neighbors, have had to deal with them. I, along with my 5 neighbors, bought new build houses in a 6 unit small lot development in February of 2018. Precise Air was contracted for the HVAC installation. Over the past 5 years our units have had multiple issues with their HVAC systems. I’m honestly not sure that there has ever been a point where all six houses had functioning HVAC units at the same time. Speaking for my home, I would estimate that my heating and air conditioning has only been functional for approximately 2.5 years of the 5 years I’ve owned it. Numerous service visits from other HVAC companies used through a home warranty company proved unsuccessful with those companies having legitimate concerns over the quality and correctness of the install. The other reason I used other HVAC service providers is that I had lost all confidence in Precise Air’s ability to resolve any issue and not deflect it toward someone or something else. In fact, upon speaking to an actual Precise Air employee at one point, I was told by one of their own people that the Precise Air installer is no longer with the company as there were “issues” with the person/persons who did our development’s installs. Another Precise Air employee denied knowing this and tried to deflect during this conversation. On top of this one of Precise Air’s employees insisted that they didn’t even do our development’s HVAC installs which they clearly did!!! The most recent interaction has taken over 3 months to get anything that even slightly resembles any type of resolution. I had Precise Air come to the house in NOVEMBER because the HVAC unit was making a loud noise. The tech was unsure what it was and was on the phone with Fujitsu’s (the brand of the HVAC unit) service line who told the tech to replace a part. That part took a few weeks to come. The tech then replaced said part and then tried to restart the unit which resulted in him, per his words, “frying the entire circuit board and a few other parts.” They said they would get back to me when the parts came in. I never heard from them for over a month, and I had to initiate reaching out to them multiple times for status updates which evidently turned into being reminders to check on those parts status. After not having heat for 3 months in one of LA’s coldest winters I reached out again, and they said they were waiting on one part which conveniently came in a few days after my prodding them. They came to the house, installed the parts…. and the system still didn’t work. The HVAC wasn’t functional until mid FEBRUARY, over 3 months later!! Worse, I have zero confidence that this the permanent fix. Further, the only way I actually knew it was fixed was that my wife and I had multiple voicemails and emails from their office that day demanding payment because we were out of town. That was the first I knew it was actually supposedly fixed. Yet another example of their poor communication with customers. The bottom line is this: 6 new homeowners have collectively had many many ongoing issues with our brand new homes’ new HVAC units (multiple freon leaks, faulty handlers, blown circuit boards, bad choke coils, etc. etc. etc.) for 5 years… it has gotten to a point where the group is collectively discussing possible litigation against Precise Air for their negligence, gross incompetence and the collective ongoing issues with the systems they installed. It’s a shame that 6 new homeowners have had such a bad experience with this company’s work. Please heed this warning and seek any HVAC services you may need elsewhere.

I had a brand new HVAC system installed in my condo that has never had one before. Due to the limitations of a condo, it was not an easy thing to do. Jeff was super knowledgeable and designed a solution to make it exactly what I wanted. The team Izzy was super professional and kept me updated every step of the way. I highly recommend Precise air. The made the impossible, possible.