Greenstar/RighTime Home Services

This place lies. They sell you one thing and you get another after they say oh we can’t do that here. Sales person is just that a sales person. Once the job happens they run into a kinds of issues because they promise what they can’t deliver. Then you can barley communicate with them. All of there workers have no clue and complain to you the customer. Then the guy who was supposed to clean out my vents straight up lied to me about doing it. And old bloody napkins and cigarettes came up through my vents and into my little daughter’s room. As well as my own. Trying to get anyone to answer you is like trying to call up the DMV.. No one knows what’s going on. All around would not use them again. Also I spent 18k. Totally regret going with them.

I have previously completed a survey on this company. This is to revise. The company came back within two weeks and repaired my three pages of complaints. Jose was very knowledgeable and explained why I was having problems. So please keep Hugo Jr. and Jose as they both know what they are doing. And do it right Hugo Junior the first time. And Jose following up repairs from the initial installation. Now I have to wait for the city inspector, and a third party inspector. Hopefully everything is to code and I pass both inspections soon. Thanks to Maria for sending me one of “the best “. For my follow up concerns. This is an edit to the above. Since my last post I have discovered that the first return fix of three pages was not completed. And I discovered that there’s many more issues , than first initial cursory glance.. Yes they have done well to send people out to fix my concerns. But if the installation had been completed correctly I wouldn’t have to keep calling them out. An example is they left a supply duct unconnected so for two months I have been pumping conditioned air into my attic. I wonder what that has been costing me. The list is too long too publish here. It has been at least two months now that I have been waiting to get this done, I am in jeopardy of having my permit revoked because of the delay.

Hector was great! He was clear and honest with his assessment. I didn’t feel pressured with a hard sale for additional services. That was a much appreciated relief.

Excellent service and highly trained, professional staff. I had a Lennox furnace installed by Greenstar in January. They did a great job. I love my new furnace and they completely surrounded it with insulation materials for sound and heat. It was a very professional installation and they took care of all the permits. I had a problem with the new NEST thermostat starting the old A/C for the first time with in June. I called in the morning and the technician, Jose, arrived in the afternoon to perform service under the 12 month warranty. In less than 15 mins he identified and fixed 2 problems and I have A/C with my new NEST. I highly recommend this company for quality HVAC service, honesty, and affordability. You won't be sorry. They are the best!

Green Star/Rightime installed a new A/C. Gladly, it was a Carrier. I was very satisfied with the work that Greg and his companion did on 7-1-23. Hector Baltazar, who helped me on 6-30-23 was also FANTASTIC!! Thank You for hiring such friendly, competent employees.

Smelled electrical like something burning. Called these people and they came out and checked the system only to find out that nothing was wrong. Zach the technician checked it out. He assured me it was working properly. No charge on his visit he was kind courteous and very professional. Gave me peace of mind that nothing was wrong. They installed the AC. I will continue to use them for all my heating and A/C needs. Highly recommend them and thier service.
Sincerely yours David L. Bowen

I am really impressed with Greenstar! They answered the phone right away and were really helpful and were able to sent two techs out the same day. They were punctual and explained everything really well. They had text and email reminders too which I appreciate and the two people who showed up were incredibly professional and really knowledgeable thank you!!

Bryan, was professional in his service and in answering all of our questions. He showed us videos and pictures of what the issues were since these were areas hard to see. He completed the job the same day.

Mateo was very professional and efficient. He showed up on time, was super nice, and serviced the unit to my satisfaction. I would highly recommend him and his company.

I have used this company for awhile now and they have great customer service and polite technicians. They call 30 minutes before the technician arrives. On this particular day, I called to have a bulb replaced in my air scrubber- a device that improves the air quality in our home. My technician Carmelo was on time, efficient and especially courteous.