AIS Heating & Air Conditioning

Jose Duran was wonderful. Our initial appointment was a same day emergency when our heat was not working. With skill and professionalism, he diagnosed and fixed the issue. Today, Mr. Duran returned to do a complete cleaning of our furnace with care. We also appreciate his warmth and friendliness as he worked efficiently and effectively. From our initial call to AIS to their follow-up, we have been pleased and grateful for their work.

AIS and Jose, the tech who they sent, were fantastic. I only had to call once to connect w/ a phone rep, and she quickly arranged the appointment - the whole call took 7 minutes. Jose called before he arrived and he showed up on time. The best part is that my job was only $189…the fact that they took care of a small job so quickly and efficiently means I’ll be calling them for any maintenance (and installation) needs in the future. Couldn’t be happier!

Jose did the work for us. I can tell so many good things about him...To start with, he is one of the most kind & patient technicians i've come across. He explained to us what the issue with the thermostat was, or rather not anything wrong with HVAC aystem or the thermostat, but the incompatibility between the two! He explained in very lay man terms as to why the temperature is not being maintained at a set number.
He came back in another visit to install an universal thermostat.
So overall, a great experience with AIS heating & air conditioning and their technician, Jose was excellent.

I thought I had a minor problem with my thermostat but Taylor was terrific, he diagnosed a bigger problem very quickly and completed the repair professionally
AIS has great service people

Taylor was very professional and to the point. All work clearly detailed out and estimate provided prior to and work commitment started.
Thank you Taylor.

Very professional - always on time - polite and able to explain clearly what needs to be done and what is being done. High value because focused on fixing and proposing the right solutions (not like we have seen from other vendors that tried to sell services, repairs and parts that were not required). Also I noticed his attention to the quality of job completion.

My 24 year old AC system was showing it's age, needing yearly maintenance with refrigerant refills and high power usage. Although my gas furnaces were working fine and I really don't use the AC or heating more than about 3 months each throughout the year, I have noticed the trend of using more AC with climate change and warmer temps. I contacted over 7 HVAC companies that had 4.5 star or better ratings on Yelp. Five of those contacted me for a visit for a free estimate. This was only the start of the process.

Over two weeks, I had reps visit and give me their recommendations. Initially, I inquired about a simple AC system replacement, but most companies would not consider installing a new AC system with an older furnace. It certainly could be done, but then there were warranty and reliability issues to consider. I decided to go ahead and have both the AC and furnaces replaced (2 full systems, 1 for the first floor, 1 for the 2nd floor). The next consideration were the possible options of a heat pump, multiple speed, etc. As it's never clear what the incremental price of these upgrades would be, I wanted to find out. This meant that I would ask all five of the vendors who provided initial quotes for more quotes and recommendations for these options. When it came down to the nitty gritty, only two companies seemed to want to spend the time to continue the dialog and provide additional price quotes. Toby from AIS was very patient and spent the time to explain every aspect of his quotes and if he did not know the answer to any of my numerous questions, he would get the answers from his team at AIS. I choose AIS because of Toby's honesty and integrity. He even modified the wording on the contract to add some technical terms and work that I felt were missing and he did this before I made my decision. The AIS contract and terms were by far the most complete and comprehensive of all the proposals that I evaluated and I felt very comfortable with the whole situation. I decided on a mid level Bryant system with a high efficiency rating and the price was among the lowest of the proposals that I received. I signed the contract and paid my deposit.

Work was schedule just a few weeks later. Garrett and Dylan were my main technicians to do the job in early July. Although they scheduled 2 days for the job, they were hopeful that the entire job could be completed in one. During the day, up to three more technicians stopped by to deliver parts or help in some phases of the job. Toby also stopped by to drop off some equipment and check on the job.

I am a DIY person who does a lot of my own work on my house, electrical, plumbing, minor construction, etc. I have very high standards for workmanship and professionalism as my previous career also involved monitoring commercial installation contracts for telecommunications. These guys were excellent. Their workmanship shows in the photos. At the end of the day, they did a very nice cleanup of all work areas and we did a complete walk through and test of the system.

About two weeks after the installation, AIS had scheduled a quality inspection walk through. Javier was the QA person who met with Garrett and together, we walked through the entire installation. Javier had Garrett do some very small corrections in taping some of the old flue piping just to insure maximum sealing, even through this was technically part of the old installation.

Although the weather has not been super hot, I have been exercising the AC system on a daily basis and everything is working great. The AC is about 1/3 more energy efficient that the old system (when it worked). I am very happy with the entire process and the finished product. I have been doing lots of home improvement/maintenance projects in the past two years and I can honestly say that this is about as good as it gets when dealing with a specialty contractor. I highly recommend this company!

This review is based strictly on their estimate, which came back at over double the price of 2 other companies (Artisan heating and cooling of hayward and FUSE out of Fremont/south bay). The estimate was given without an estimator coming out, so I think they were trying to overestimate to cover any unexpected costs. But the price differential was quite extreme in my opinion so I did not end up using them. I cannot speak to the quality of their work as I did not use them, but it seems good based on the other reviews.

Taylor is extremely personable and reliable. He explained clearly what needed to be fixed and why, and he explained in terms that helped me understand the rationale behind the recommendations. We will be needing some duct work and a new HVAC system (no surprise given the age of the unit and the variable climate through the house when the unit is on) and I look forward to getting their quote for the work that needs to be done.

Been using AIS heating & cooling for some time and their service is top notch. Gabe came out and quickly reviewed all the components he worked on and swapped out both of my air filters. Also very impressed with the safety and cleanliness wearing shoe coverings and face masks upon entry to my home.