Avis Home Solutions

I had an appoint for an air conditioner service. Enrique was my technician and he and his partner did a great job! They serviced my unit and cleaned my filters for me. I have an older unit, but I am not in the market for a new one at this time. There was no pressure to try to get me to buy a new unit and I appreciate that. Too many times I have had technicians try to pressure me into a sale.

I have been a customer for 14 years on there plan service. I made an appointment a month in advanced, confirmed my appointment, no show after 4 hours. I called and the receptionist told me I didn’t respond to a text the day before which I didn’t receive even though I confirmed the appointment over the phone with a human being so she canceled it!! Then told me I had to wait another month in the middle of the summer for AC Maintenance.
After being a “valued customer” for years and paying for there plan service I guess that is what they mean by value there is none.

Tech was on time, professional, competent, and friendly. Gave complete answers to our questions. Would ask for him again!

A service rep named Aaron conducted my planned service check today . He was so thorough in his inspection and explained everything very patiently to me. We have had minor repairs in the past, and although we will eventually need a new unit, it is working pretty efficiently right now because we don't use our a/c very often. He was honest and fair and pleasant and I will continue to refer Avis to my friends & neighbors..

Took out a 5 year maintenance agreement. 6 months into agreement made a service call. Technician did not like my attitude and refused to do service. In conversation with supervisor, he suggested we cancel the contract and refund my money. That was 11 months ago. Numerous phone calls and written demand letter for my refund, still no response. Preparing to file law suit in small claims court to receive my refund. Dishonest and try to run the price up for unnecessary work. Stay away!

The first time we called them to check on our heater, they told us the system was very old and needed to be replaced. The second time we call them to check on our cooling unit, they also tell us it was very old and needed to be replaced. We had them replace both the heater and the cooling unit. For a couple of years both units were running fine, and Avis would come every six month to check them. Third year, it was an extremely hot day, and the AC seemed not to be cooling enough. So I called them. They promised they would come the same day. They call around 5 pm to say that they are running late, and would have to delay us to the next day. They come around 4 pm the next day, it was triple digit day. At first the technician denies completely that they are the ones who installed the cooling unit. He even calls the office, and the lady there denies it as well. it was not until I had to go through my papers to show him the invoice that he admitted it, and the lady in the office called to apologize that they are having some trouble in their documentation because they are moving from paper to electronic system. After that the technician said that he needed to replace the capacitor in the cooling unit, and since the system is no longer under warrantee, he will charge me $ 750 to replace the capacitor !!!!. After a long negotiation, he agreed to reduce it to $500, and called the lady in the office to tell her that. She told him to leave right away and not touch anything, as this discount is not authorized. I was very frustrated because it was extremely hot. So I went online, found another company. The gentleman told me that the capacitor costs$ 25. He would charge me $95 total to replace it for me. He came the next day, and did a great job. Will never deal with this company any more ever.!!!

I had a 15 year old system that I already knew was installed incorrectly. Tim the technician from Avis heating and air came out to go be me an estimate on what I needed. I do want to commend him because I knew all the problems and before telling him he explained exactly what the problems were. I can honestly say because of the guarantees and financing they gave me I'm very satisfied and now comfortable in my home. I appreciate it Tim at Avis heating and air.

We have used Avis for many years now to install, replace, and maintain our home heating and air conditioning units. They have always been timely, professional and afordable. I would highly recomend them.

Bernie was once again, very friendly and kept us informed on all steps of our AC tune up. We keep using Avis due to his professionalism and excellent demeanor. Thanks Bernie, see you in six months!

Mitchell was awesome to work with. He was a great listener to what my concerns were and took care of the issues I had with professionalism. He didn't try to sell me something I didn't need or couldn't afford. I appreciated that. I would definitely recommend Avis Heating.