Ozark Mountain Air

I'm always on edge dealing with repair services because I worry about being taken advantage of. These guys made that feeling seem silly. Justin was easy going, professional, informative, and gave me tips and things to look out for.
Most importantly they started small and worked their way up making the simplest fix first. . It seems like they know what it's like to be the customer. I'm happy I called!

Our technician was Nathan Mitchell. He showed up on time, explained the problem with our AC, suggested the solution, gave the price up front and finished the job quickly. Professional, courteous - exactly the right kind of service.

I have been using Ozark Mountain Air for a couple of years and have yet to be disappointed. Honest and direct service that keeps you aware of your system, highly recommend. Nathan helped me deal with a capacitor that was fried and got me up in running in the heat of summer. The man was a life saver!

Ozark Mountain Air was a pleasure to deal with as I shopped for a ductless minisplit system. Nathan, Eddy, and the team were friendly and did a great job installing our system and educating me on how to use it. Olivia made the process seamless. I now have them on speed dial for the future. Two thumbs up!

Ozark Mountain Air was able to send a technician to my house within hours of my call. Nathan was very knowledgeable and professional - he diagnosed the issue and then walked me though how he arrived at the diagnosis and next steps. He offered recommendations on a variety of HVAC questions / topics. The issue required a follow up the next day, and Nathan arrived on time and was able to quickly resolve the problem. He even brought treats for my dog ☺️ Really appreciated the in-depth explanations and knowledge sharing and look forward to using Ozark again in the future.

Our air conditioner went out on a day where the temperature was over 100 degrees. This company was able to send someone out within 48 hours to diagnose and repair what need to be fixed. Nathan, the repairman, was very professional and knowledgeable. I was very impressed! Job well done!

We had two complete HVAC systems installed by the Ozark Mountain Air crew in one day. The installation guys were professional, thorough, and clean. They showed up promptly as scheduled. Nathan came to our home, explained what the problem was, and provided the available options to us. Jason and Carolyn in the office are helpful and friendly no matter how crazy it is at times. We certainly recommend Ozark Mountain for your HVAC needs.

My A/C and gas heater were nearing failure. I researched A/C manufacturers and found that Trane and American Standard were the best. I got equivalent configuration quotes from both of the two local authorized installers. Ozark Mountain Air's written quote blew Pascal's verbal quote out of the water. I never received a written quote from Pascal. The hybrid heat pump / gas system was installed in about 10 days. It has a variable speed heat pump and fan. This configuration is the next generation in heating and cooling. The average speed of my system is in the 30% range which is very quiet, inside and outside. It uses the outside temperature, the inside temperature and humidity to calculate the best compressor/fan speed to lower the humidity. and temperature. My old A/C never got the humidity below 50% and the new system has not gotten above 50% since the day of installation. Very satisfied!

The tech that was sent to my house was unsure about the electronic filter and unable to hook back up. This was not unhooked by him but previous tech.

Other than this one item, tech gave my system a good once over, found a partial clog and also checked reservoir pump for correction function (thanks).

I cancelled service with Bud Anderson due to shady work, billing, and an overall lack of knowledge about my system. Too expensive a unit to trust inexperienced techs. Please keep this in mind.

Thanks,
Gary

I had Ozark Mountain Air come out and give me a quote on installing a new system. They were very responsive and we were able to educate me on what is best for my house. I will use them in the future again.