George's Heating & AC Inc.

This is the second time George's has been called on from 2-10 and my A/C experience has gotten worse each time.

The first time (4/24) I called them out because my A/C was under-performing and I wanted it running its best for the impending summer. I requested several quotes for different levels of repair/replacement and was told the technician would talk to George and send the quote over. Never heard from them again. After the first service my circuit breaker started to trip frequently (at least 8 times in the 5 weeks between technicians).

The second technician came out (6/5) to inspect the electrical system and informed me that it should be covered as part of my home warranty. It wasn't, apparently, because of previous damage/lack of maintenance. Again, I requested several quotes for cleaning, repairing affected parts vs replacing the entire A/C unit. The technician said he would talk to George. Again, I didn't hear back for a week so I called to request the quote. The quote I received was a single sentence for a $5700 repair. No itemization or details beyond the tonnage and location of the A/C unit.

Needless to say, when the A/C stopped blowing cold last night (6/12) I called another company instead. The technicians were professional and courteous but whatever is going on at home office with communication is not worth the headache. After $150 in service fees and 2 different technician visits, my A/C is now worse off than it was before. I'll be more trusting of other reviews after this experience.

Was given this company through my 2-10 warranty and man has it been a ride. My heat hasn't worked in over 3 weeks while trying to work through the issues. Mind you, it is December! They only called me back 1 time out of 13 outgoing calls to them trying to follow up and give them the benefit of the doubt. They never update 2-10 company of what the issues were so we could not move forward wit ha new claim or even move on in trying to fix our heater. No wonder the only work they can get is through a warranty company where the fault typically gets placed on the home warranty versus the terrible service George provides. For the sake of your heater and your sanity please use another company!

I am a 2-10 Home Warranty customer and my AC went out on Thursday evening. I called them and they contracted out George's. I was a little concerned after viewing the reviews here, but don't let those dissuade you! His tech and his company were great. They came out, today and had the issue diagnosed and fixed within 30 mins. His tech even took the time to explain the system to me and showed me some routine maintenance tricks to keep my system up and running.

Thank You!

George's was quick to send someone out to look at our AC problem. The technician was very professional and said he would need to discuss what he found with George and they would get back to me in a few days. I gave them a week and then called to get a status. Their call center said they would call George and call me back. No call was ever received. I repeated this exercise every couple of days until I just gave up. You would think they would at least have the courtesy to tell me they didn't want my business or that they weren't able to make the repairs I needed so that I could contact someone else but instead, they wasted both my time and the folks at their call center for 2 weeks.

I called my 2-10 warranty on Monday morning to let them know my AC was not cooling properly! They dispatched George’s AC in Tucson! George’s called me within a few hours and set appointment for next day! Cesar showed up around 1:30 pm! He was very courteous and professional! He checked my unit out and let me know I was low on coolant! He added a sealer and coolant in about an hour and was done! Excellent experience! BTW I was worried as I read the bad reviews!

This company is tied with my home warranty. I had them come out three weeks ago to fix my face unit before it starts to warm up. I have talked to the owner himself a few times to see what the plan was and if he was going to set up an appointment to repair my ac unit. He said he would call me back two or three times and has yet to call me back. Very disappointed with this company and would not recommend them to any of my friends and family.

I believe this company and 2-10 warranty work together to scam people. Upon reporting our A/C failure to 2-10, George’s contacted us. It took them over a week to get to the house, where they took our $60 and said they would get back to us when they recieved the part to repair the A/C. George’s was also sure to inform us that he would not be making any money off our work. At that time, we had to agree to pay an additional $600 when they came to install the part, which we agreed to. It has now been over a month and we still have no working A/C. Our home has been over 90 degrees at times. We contacted both George’s and 2-10, neither company has done anything to help us. George’s refuses to return any calls, even when 2-10 has said George’s will contact us.They have never returned to our house since the initial visit. George’s says they will “call us right back” but they never do. 2-10 refuses to refund us any money. They are making even cancelling our policy very difficult. I am now just trying to inform anyone in anyway I can to avoid being scammed by either of these companies. Avoid George’s heating and AC and Home Warranty 2-10 at all costs. I am contacting the BBB on both companies and I encourage anyone who has been is a similar situation to do so as well.

I think a 1 star is too much for this company. I will try to keep it to a minimum otherwise thos review would be pages. So here's my story. We have a contract with 2-10, a home warranty company and as such are limited to the contractors we can use. George's has been out 6 times to fix our A/C unit because 2-10 said they had to guarantee their work, after waiting a week this last time with no air conditioning, there have been other times but this is the longest. They came out Saturday to fix the unit, after awhile the tech told us he had fixed it but to wait 2 hours before turning the unit on because the soldering he had done had made the unit hot. 2 hours later we turn it on and it didn't work. At our wits end we hired an outside contractor to look at it for us. We had tried both George's and 2-10 to get help as we have serious health issues in our household and all pets and our family are suffering. Yes, we told both companies and no, they didn't care. The hired contractor wrote us a letter explaining what was wrong with our unit. Not to our surprise, the incompetent repairs by George's was the reason our unit is out. We are now on day 9 without air and have been told it will be at least another week before our unit is fixed. Please beware of this company. They can make a bad situation worse and in Arizona, the heat is not a good thing.

I don't understand all the negative reviews. When the drain pan on my A/C unit overflowed and started leaking through the ceiling, the service tech was able to diagnose and remedy the problem, even though the clogged drain tube was in an unusual location. He was friendly, neat, and I have complete confidence in the work performed. The service was contracted through Fidelity Home Warranty, and the only reason I didn't give five stars, was that the service was performed a day later than originally scheduled. Apparently they ran late on a job Monday night, so they came first thing Tuesday morning. Some months ago, George's came out for a different service call. On time and fixed the problem quickly. No issues at all.

Excellent service and communication - quick response time

They were assigned through 2-10 home warranty- (the contractor is sometimes not the best ) - these guys were very good