George's Heating & AC Inc.

George's Heating and Cooling were contracted through my home warranty. He came in the same day, diagnosed my AC issue, and fixed it within a few hours. Overall it was a good experience. Everyone I spoke with was very professional and friendly. I would use them again in the future.

Thank you Keith for coming out so promptly and fixing our unit. Cesar came and spent a good amount of time diagnosing our issues with the AC unit. Did a thorough job, hopefully it works now.

This company is lacking in the fact that we are in Tucson with 100+ degree Temps, pregnant wife, with a 3 year old and over a week in just trying to get a part. May be another week before it comes in. Do not use this company if you need service fast, they dont know the meaning!

If I could give a zero I would. The service guy called before he came and asked why the plumber couldn’t fix the problem. I said because it’s an AC issue. Like he didn’t even want to come out. He came out and looked at my AC unit which is leaking. He was nice but reeked of alcohol. He blew a pipe out with nitrogen and said there was nothing else they could do today even though he threw out a couple of solutions. We have water leaking into our garage and below our unit. He said we had to clean out the water first which makes no sense because it is below the AC unit and the problem area is at the top. And I said it’s going to keep filling up unless we fix the problem (water leaking from AC). I called the office to talk to George. The receptionist said it was probably a maintenance issue they couldn’t fix. I got upset and told her I want to talk to George. She stated “I am going to hang up on you”. I told her that probably would not be a wise move then she put me on hold. Zero customer service skills. This whole thing was an hour and a half of my life I’ll never get back and my AC is still broken. I’m a nurse and I would never tell a patient “Sorry there is nothing we can do for you.” My husband is out of town and now I have to start from square one. Do not ever use this company!!!!!!!!
***Air MD came today and figured the problem out in five minutes and had it fixed in 10 minutes for $65. I highly recommend them. It just shows that the guy from George’s had zero clue!!!!

AVOID USING THIS COMPANY AT ALL COST. They are not worth the headache much less the money. I rarely even leave reviews but I’m so angry with this whole ordeal.
They were sent through my warranty company because my ac was randomly powering off completely every few hours and we had to reset the breaker box to get it going again. The first time they came out they said they were ordering some special part and did a “temporary fix” to keep it running. It did not fix anything the ac went out that same night. They did not say when they would be coming back so I had to call about that as well. About a week and a half later they came back and installed the part and again the ac was having the same issues within a day.

I do not live in the house so I wasn’t aware it was having the same issue until a couple days later when my brother said it wasn’t powering on again at all even after resetting the power. I called George and he said to resubmit the ticket through the warranty so they can come back out but failed to mention it would be more than a week out. I had to call the office number listed on a Monday and argue to get them to come by that Friday at the soonest. By the time they came out, the house had been without ac almost 2 weeks (in humid 100 degree weather) and the guy still did not fix it. Instead he told my brother part of the breaker was fried and he’d check if they had the part and come back the next day. Of course no one came out the next day or bothered to follow up. I left a voicemail once more for George asking him to follow up and received nothing but an email from my warranty company today to rate the service that was never completed or followed up about. Thanks for absolutely nothing but the run around.

I’m currently overseas for an extended period, so I have a tenent staying at the house. Since it’s difficult to coordinate things remotely, I’ve had the tenent coordinating any repairs. Unfortunately, our air conditioning went out over the summer, and, unbeknownst to me, George’s was assigned by the home warranty company to look at the issue.

Since I am out of the area, I never received feedback on the issue with the air conditioning problem.

Today, I called George’s to ask about their previous visits. Initially, the girl who answered the phone told me when they came by, it was a faulty control panel requiring replacement. When I asked if they replaced it, she said no, the warranty doesn’t cover it, so they don’t touch it. Instead, they gave the tenent some instructions and left. I followed up by asking how they knew it was faulty if they never touched it. She told me she didn’t know why I brought up the control panel needing to be replaced since they don’t touch them. I told her because she just told me it needed to be replaced. She reiterated that they don’t touch the control panel, therefore wouldn’t have known if it needed to be replaced or not.

Next, I asked what was wrong when they went. She pivoted by saying the air conditioning unit was frozen. I asked her why it was frozen, and she said it could be a lot of things, for example not replacing your air filters, etc. She went on to tell me they returned later, and the air conditioning was working just fine. I asked if they investigated why the air-conditioning unit was frozen. She responded, again, by listing the various possibilities. I asked if they actually determined what the issue was instead of guessing. She responded, in a frustrated tone, “I’m not sure what you want from me. I have told you that we went to the unit, saw it was frozen, left, and came back later and the air conditioning was working fine.“ We went back and forth on this several times as I tried to understand whether they had determined why it was frozen. Ultimately, she never actually answered my simple question of whether they actually looked into WHY it was frozen.

Finally, I asked if I could talk to George since she was not helpful. She said she would leave a note and hung up on me.

That is some solid customer service right there. It blows my mind they’re still in business, frankly.

UPDATE:
We changed to A1 Heating and Air, and glad we did! They sent a technician out the next morning to investigate the issue. Turns out the AC was frozen (surprise!) Instead of letting the unit thaw and kick the problem down the road like George’s did, A1 identified the issue, ordered a replacement part, and the problem will be resolved next week. Seriously, I have no idea why anyone would choose George’s. Shout out to A1 for a job well done.

My experience helped me understand why George’s has only ONE positive review in the last 2 years, but ELEVEN negative reviews in that same timeframe.

Fair WARNING to those who take these reviews seriously. This business is full of excuses and apologies....not acceptable in the real world. Very disappointing. End result they were terminated and went with someone else.

George’s did our presale inspection, signing off on the condition of the heating system. 2 months later, when we went to turn on the heat for the first time, it didn’t work. I went to the attic to see if I could identify the issue where I found the heating sensor panel cover removed and wires connected in what appeared to be a shady fashion. Literally no one else had gone up to the attic since the George’s technician inspected it. Since we had a home warranty, we filed a claim, and had George’s come for the repair since they completed the presale inspection, costing us $75.

A few messages and a couple of days later, the scheduling woman returned my calls and sent a technician over who evaluated the system, told me the sensor panel was busted and the wiring was messed up. Since they had to order the sensor, they would come back another day to install it.

When I received a phone call from the scheduling woman to schedule the sensor installation, I told her how frustrating it was to be paying George’s $75 to come fix the heating system when they had just signed off on it 2 months earlier; I also mentioned how the sensor panel cover wasn’t replaced by their previous technician as well as the suspect wiring—which made me question the quality of their initial inspection (certainly the attention to detail). She immediately became very defensive, and emphatically telling me how wrong I was. Any attempts to clarify and support my position was met by interruptions and defensiveness. When I asked to speak to a manager (since it was obvious she had no intention of actually listening to my concerns), she said the only person above her was the owner (also her father) who “will say the same thing.”

I plan on calling to speak with George (the owner), but was very disappointed in the “customer service” by their scheduling lady. You’d think businesses would want to gain new customers, not alienate them. Unfortunately, this was not my experience. DEFINITELY DO NOT RECOMMEND.

NIGHTMARE HVAC CONTRACTOR!! SAVE YOURSELF SOME TIME, FRUSTRATION AND MONEY!!! THESE GUYS ARE CROOKS!!! Unfortunately, these guys were sent by my home by my warranty co., 2-10, to repair a blown fuse in my heating system. After three visits (by a three-man crew), some replaced parts and a lot of conflicting stories regarding their diagnostics, they determined I had bad lines going from my outside unit to the blower in the attic (which was ruled out by them in one of their prior visits). These guys knew the new lines would not be covered by 2-10 so it would have to come out of my pocket, but not to worry, they said, because, interestingly enough, they have a crew dedicated to this exact kind of work...lol... They told me it would cost me probably just under $1,000 and that they'd have George call me to work out the details. I spoke with George the following day and his story for needing to send his "new line crew" out just didn't add up to anything his techs were telling me so I had a different contractor come over for a second opinion. The new HVAC contactor sent ONE tech to my home, who was thoroughly confused as to what George's techs were doing, because wires were not properly connected from the attic to the new board. After a couple of hours of tracing and undoing George's work, he was able to fix my unit!! I wished I would have checked these reviews prior to letting George's into my home THREE times, because it's clear I'm not their first victim!!

I WOULD LEAVE NEGATIVE STARS IF I COULD. George’s A/C is an unreliable source for HVAC services. George’s is a vendor for the homes warranty company, they have been out to my home multiple times at this point and will have to come out again because my a/c is out yet again after dealing with this company. Eugene has been the technician that comes to do the inspection and repairs. First time he came out he said “Nothing is wrong with the unit” and was gone within 15 minutes of arriving, the following week the unit went down and I was without a/c for nearly 2 weeks straight waiting for them to comeback. This time Eugene again tried to tell me there was nothing wrong with the unit, At this point one of the warranty companies Other hvac Vendors had stated the unit should be replaced, as did an approved 3rd party hvac contractor approved by the warranty the company. However Eugene and George’s Agee’s the unit only needed a minor repair of replacing the units switch board stating it was a “Permanent Solution,” but to call George directly if something went wrong. That’s as 7 days ago and my unit went out within 6 days of the repair. I called George’s last night around 6:20 pm (July 19, 2021) demanding a call and tech asap as this was an emergenc. At 10:01 am (July 20, 2021) I had to call their office since no one had yet reached out. After briefly speaking with the male rep who answered I was rushed off the phone and I was told “you can wait.” This is the MOST UNPROFESSIONAL SERVICE IN THE INDUSTRY. Horrible service, horrible work, horrible all the way around.