George's Heating & AC Inc.

I have the 2-10 warranty like one of the other reviewers and have had the same misfortune having to work it through this business. My AC went out on 30 October and I called my warranty company. To this company's credit they were out to my house the next day. That is where the compliments stop. They diagnosed my system and determined that the compressor was toast. They then let me know that I would hear from them. I got a phone call the next night from my warranty company informing me that the parts would be shipped to this business for install. I called George's to confirm that the parts would be delivered on the 8th of November and the receptionist suggested that I call on that day to schedule the install (not sure why they can't call me the same day and schedule it but okay). So the 8th came and I called them. I got a younger sounding gentleman on the phone who said that he would call me back after he confirmed my parts came in. He never called....

I called him back the next day, he told me he'd call me in a few minutes. He never called so I then called him again later that day. He fed me the same BS saying he would call me back. He didn't call. So I called him one last time and chewed him out for not returning my phone calls. He literally told me again that he would call me right back. No surprise, the call never came. So I just called 2-10 and filed a vendor complaint against them. If you are READING this, please do the same. This company is horrible and they have no business servicing warranty holders for 2-10. TERRIBLE!!!!!

Service techs are nice and helpful, installers quick nice and helpful, admin does everything they can to screen your call. I don't think there was a single time I called where I did not get the voice mail. I know they are busy, it is summer and they work with warranty companies, but even if I left a voice mail it was a gamble if I got a call back that day. Overall George's is a good company, but I wish the admin made more of an effort to answer the phone.

Inconsistent and unprofessional. A month later, we STILL do not have AC. I had to call in to schedule a time for them to come out, because they apparently had the parts and hadn’t bothered to follow up. They’ve rescheduled again, citing humidity, and I have little hope or expectation they will ever actually show up.

I wish they had negative stars avoid this company at all costs they are incompetent they are lazy and they live...

UPDATE!!!! 11 months later and four more times this joke of a company has come back to “fix my AC”” still blowing hot air! Cost me $60. Every month or two for them to come out here and say it’s low on Freon we topped it off. You shouldn’t have any more problems. LOL!! Still having problem George. It’s time for me to call the BBB. and report your scam. Also I believe the ROC should look into your business practices hopefully the Tucson Police will get involved.

My ac went out last night in my rental home. The rental company called this place for an emergency repair. They didn't call me like they said they would. I called them and they said they can't be here until the third, a week from today. When I told the woman that's unacceptable and I have animals in my home she said "okay I'll cancel your ticket". Completely useless. Garbage.

I would like to take the time to say thank you for the quick service, the polite staff and to the polite gentlemen that came out to work on my heating unit, a big thank you! Its great to know that George's Heating and AC make customer service a priority!! Thank you to the nice lady that took my wife's calls and always had a smile in her voice. I would recommend them to my friend and family!!!!

Stay away. Seems like the tech already decided what the issue was before he even arrived. Didn’t listen to anything we had to say about the issue with the AC. Spent all of about 15 mins before handing us paperwork saying “sign here”. Sign what? No explanation whatsoever just “compressor is bad” with a pressure range (which is normal for the unit). Tried to explain what the issue was and he said “you don’t know what you’re talking about”.

Avoid at all costs

I am only using this company because my home warranty is making me. They did not even show up on time and when I called the office the office personnel was very very rude very unprofessional and I will let my warranty company know.

I have called many time and was supposed to have service done for the last year. They will not return calls and they will not come out to service or maintain unit. Completely unprofessional. You guys need to close your shop!

Please don’t hire these people, they are not a adequate company and if you have 2-10 warranty they will submit a diagnosis that your ins won’t cover. 😩😩😞😞