Breezeways Air Conditioning & Heating

My perception is that I over paid for their maintenance plan and now, as I was a little fearful of, they found a problem that would cost us $1200. (A new fan motor and another part). I think this company grossly marks up parts, and tries to compel customers to replace them whether they really need to or not. Thus, I'll go elsewhere! Re. Reply, I know I've had Breezeways do some work for us, so that is strange...also, the reason I did this review is because they kept texting me for a review. I didn't want to initially because I had no kind words for them. They just did the "maintenance" yesterday where they came up with this $1200.00 estimate.

Update: 1.9.2020
I have been assured on this subsequent visit that there is no leak in my system. I am still concerned about why a pound of freon was required for the unit to cool. Also not real happy a fee was required on that visit. This is a relatively new top of the line Lennox system, installed by you. No problems were found, but freon was required?
FYI, This post is from last year and has been waiting. This review has nothing to do with the latest service.

Update: 4.21.2020
Jordan was the technician to show up today after I reported this relatively new Lennox system was not cooling again. Jordan seemed very knowledgeable about the system and how it operates. He made changes to the setup and AGAIN had to add freon to this system! 2lbs. was reported. I am still worried that the system is leaking freon, but he assures me that it is not and if it is they will find the leak next time. I am counting on it. Leak detection experts were here last Summer and assured me it is not leaking. How does it need freon again. This high-end system was installed by Breezeways the Summer of 2016. It should not be causing me this much trouble. The system is working again. I gained some knowledge about it. Jordan was a great help. Let's just hope it holds out and does not continue to fail us.
Thanks, Kirk

Update 8.4.2020
Again, this A/C unit is not cooling. Contacted Breezeways, technician Richard shows up on 7/30/2020. Nice guy, appeared to be very thorough. Discovers that I am low on freon again, 2lbs! This is since April, just over 3 months ago they were here and added freon. This time the technician is able to locate the leak in the a-coil. Technician leaves without adding any freon to investigate warranty status of the unit which was installed 4 years ago, June 2020. Breezeways sold this unit to me and installed it. Freon has been required every year since. They previously sent 'expert' leak finders with no luck. I paid over $12K for this unit, while the heat has never been a problem, the freon is low every year. They charge dearly for the freon. They did absorb the cost last time. This unit is serviced by Breezeways twice a year, Spring and Fall as recommended. Now 4 years later they finally locate the leak. The coil is still under warranty by Lennox/ADP. The labor is no longer under warranty. Breezeways is demanding $1400 for the labor, which I have disputed with them since if they had located the leak in a timely manner, this labor would have been under warranty. The dispute has not worked well. They decided there is no dispute and have sent a certified letter, threatening a lien on my home if I do not pay immediately. Okay, I think they give me 10 days, but they also charge me $50 for the letter. I can no longer recommend this company. I've been with them for probably 10 years, not exactly sure. I plan to contact ROC and BBB to see if there is any possibility of some retribution. They have some kind employees, but I'd avoid Breezeways.
Kirk

Great Company! From start to finish the Breezeways team were courteous, on time and professional. Jose gave us the facts & options we needed to decide which system we needed without any of the high-pressure tactics the industry is known for. The install crew were professional and did a great job of cleaning up behind themselves. And the office staff are always pleasant and helpful. Will definitely recommend Breezeways.

David Gonzalez was here for regular semi annual check on the air conditioner. He saw that the compressor and fan needed to be replaced. Indeed, the noise when the unit came on was a bit loud before. He returned today and installed the new compressor. He is personable and I enjoyed working with him. Kudos to David for doing a good job!

Chandler was very polite. Performed the job quickly. Explained what he did and sent pictures. Brought my filters that I have been waiting for since June 2020. Happy camper!

Excellent customer service from the technicians to the sales, all the way around. They all went above and beyond to make sure everything went smoothly for our repair request which turned into a new unit purchase. They even paint matched a repair in our exterior wall which they did not have to do! Thank you and I have already recommended you to others!!

I purchased a Groupon to have my HVAC serviced. Chis was on time, courteous, and gave me some ideas to help my unit run more efficiently.

Thir technician left my hose running for a day resulting in a $30 increase in my water bill that I expected them to reimburse me for. I spent two months going back and forth with them between them not returning my calls, etc...They finally offered to reimburse me a small fraction of the actual water cost. I further requested a refund of the remainder of my pre-purchased service and they told me there were no reimbursements after thirty days. And of course the only reason it took over thirty days for me to ask for a refund was their poor customer service.
I had been using them for years for service as well as a new unit installation. I've referred several people to them in the past but they have clearly lost the customer focus that they once had. I would not use them ever again.

Very thorough in examining the system, finding what the problem was, and offering a couple different alternatives to resolve it. A wonderful experience (other than needing to call in the first place, of course)! Very professional. We love Breezeways. We've dealt with other companies through the years, and Breezeways BY FAR is the best!

Buyer Beware !!!
Hired breezeways for an ac check and estimate for repair service charge to diagnose $125... Ray Garcia of breezeways
an estimate that condenser needs replaced among other things with estimates $5600 for parts that are 6 weeks out to order to $6500 to replace the ac unit Decided to get a different hvac contractor to give me a second Opinion
Here is the second contractor diagnosis after he also reviewed a copy of my breezeways estimate.
“The contactor was bad not allowing anything to turn on. And the run capacitor was very weak causing high currant draw from the compressor. With the contactor being bad there was no way to even test the fan or the compressor. Also, no way to check the refrigerant charge without both the fan and compressor running. So I replaced both and ran the system. Refrigerant charge was spot on per manufacturer specifications. “

The second contractor fixed my ac in less than an hour and cost less than 10percent of what breezeways attempted to charge for A ac compressor motor or almost 7000 for a new unit. Also breezeways has not responded to my email regarding refund or the issue of their tech giving customers false diagnostics to make a sale