Breezeways Air Conditioning & Heating

The owner is not a pleasant person to deal with. I would stay away from this business. And as other person said her review: "Be very careful doing business with breezeways"

Brian our Tech was very kind he called in the morning to see if I wanted some coffee. I thought that was very kind.
He explained and showed me everything he was going to do. After they were done they cleaned up after themselves. Although they weren’t messy at all. We are very happy with him and the company.

I have been trying to get Breezeway to repair my AC/ furnace that they installed. I have taken time off from work and they have no showed twice. Their phone system doesn't work properly nor the staff. You leave a message and they do not call you back. You leave a message with their office staff which is one person and she does not call you back. I have been rescheduled numerous times. I've never experienced such unprofessionalism and so many excuses as to why they do not show up. Even when they promised that they will be there they still no show. This has been going on since last year. I will never use them again!

Breezeways is a company I would recommend to all family and friends. When I called the office a young lady named Sadie answered the phone very professional and kept a conversation going. She met all my needs and i was very satisfied. The tech Brandon was very friendly when he came to check my unit. This company is a 10/10 for me.

Be very careful doing business with breezeways. They charged me almost as much as a new air conditioner to fix a three year old air conditioner that was just out of service warranty but still under manufactures warranty. They didn’t tell me about the fee until it was done. They sent me an estimate which went to my spam and I never saw. They seem to think that this constitutes an agreement to pay that. I allowed work to go ahead because I was verbally told by the technician that there would be a labor charge. Having not mentioned any exorbitant fees, I falsely assumed it would be a normal service fee. They bullied me into paying the bill in the end. I did business with breezeways for years and I’ve had bad experiences since new management took over a couple years ago. It is not the same business and I expect they won’t last long.

Chandler was friendly, knowledgeable and he gave me a satisfactory estimate, but the best thing was he and Ray were able to install the unit within 2 days in the 90 degree heat in a reasonable amount of time. He also gave me lots of info and the booklets. Beyond that he adjusted all of my vents which I was unable to do. I appreciate the professionalism and was very happy with my service.

Philip is the worst person to deal with, very rude and unprofessional. I would never do business with him

Professional, prompt and courteous. I needed an estimate they came out and did well! Pleasant in conversation, honest about the scope of the project. My only feedback would be when the technician gives an estimate, not to tell the customer that they charged a different price to someone else because the other party was obstinate.

Other wise acceptable, average professional service. 3 stars because I recieved good service as should be expected.

They are an extremely unethical company. I signed a contract with them in April that they have not honored. I just spoke to the owner who refused to refund me my money, so now I will be forced to file a complaint with the BBB and the Attorney General. They no showed to their appointment at my house on Thursday, after I got a confirmation text and email the day before. When I called to find out why, I was told someone had COVID and everyone had to be tested. Both the person I spoke to on Thursday and the owner I spoke to today rudely asked me if I wanted someone to come to my house who had COVID. I explained that there was no reason I couldn't have gotten an email or a text letting me know the appointment was cancelled, just like I had gotten an email and text the day before confirming the appointment. Neither the person I spoke to on Thursday or the owner I spoke to today could provide an explanation of why I could not receive a call or a text letting me know the appointment had been cancelled. Instead I took Thursday morning off work and waited all morning until it was past my appointment window, and then called to find out what was going on. It's no wonder the person I spoke to on Thursday was unhelpful, as the owner I spoke to today was also unhelpful. He just wants to take your money and doesn't care about providing decent service, we'll see what the BBB and the Attorney General think about that. The owner also lied and said I have received service on this contract which is 100% not true. I signed the contract after my Spring service in April, and this would have been my first time receiving service on this contract. I fully expect the owner or someone else from this company to reply with more ridiculous excuses and/or lies, which I will be more than happy to add to my complaints with the BBB and the Attorney General. EDIT: Breezeways's response is a lie, which is no surprise given how they have behaved to date. As I said, I knew this unethical company would respond with lies. Instead of providing good service, they appear weirdly obsessed with responding with excuses and lies to every review that rightly calls them out for being the terrible company they are. Also, if one person could have truly exposed all their staff to COVID it means they were not following any safety protocols. We are almost 2 years into this pandemic and there is no excuse for not having better procedures in place to notify customers that appointments need to be cancelled. This was the second time they have no called no showed for an appointment. The owner did not offer to reschedule the appointment, instead he told me to find a company "that better fit my needs." You are in breach of contract Breezeways, and will be held responsible. Fool around and find out.

During a routine maintenance visit, the technician reported to me that my indoor air handler unit had not been installed correctly. He told me that my existing unit was functional but was being stressed and was not as efficient as needed for optimal air flow. He set up an appointment the same day with a sales representative and we decided to install a new air handler. An appointment was made within a week and a crew of three worked to install my unit in one day.
This was a difficult and challenging install. I was pleased with the quickness and professionalism of all staff at Breezeways. My concerns were quickly and individually addressed by staff. I initiated a small additional change to the work order. No problem at all.
I highly recommend Breezeways for any AC problems. I enjoyed their personal touch and consideration of my needs and concerns. They were quick, knowledgeable, experienced efficient. Great experience!