Breezeways Air Conditioning & Heating

I recently had my 6-month service completed by Chandler Langworthy. He was very professional & did a great job. I've been with Breezeways for many years & never had complaints. I highly recommend them.

Jordan Oliver was our technician. He arrived promptly and I noticed he sanitized, put booties and a mask on before greeting me. Jordan was very professional and and explained everything in detail regarding my two AC’s. I give this company a 10/10 for all areas of service and quality. What a great experience, especially during this time. Thank you!

Wonderful experience at every level. Dave the salesman was professional and knowledgeable, the installers were quick and efficient. The pricing for the unit was in line with, if not less than others I had provided me quotes. When all was done, Dave came by to make sure everything was good and noted a tear in my new electronic filter and had it replaced in a timely manner.

I have been a customer of Breezeways Air Conditioning & Heating for eleven years, since I purchased my Trane Heat Pump from them with an extended ten year warranty (parts & labor) included.
After that warranty ended, on 8/18/2020 I entered into a maintenance agreement with them for three years at a cost of $660.00. The agreement form which was dated 7/6/2020 was confirmed by them as a “binding contract” with their 8/18/2020 email, and did not require signature or made any reference to the fee as being non-refundable. Once they received my payment on 8/18/2020, however, they issued another agreement stating that the fee is “non-refundable”!
On December 14, 2020 a new technician came to conduct the very first service. He climbed to my roof where the unit is located and after a few short minutes, he came with some pictures of the Heat Pump’s exterior which were of no substance and gave me an estimate of $1,000.00 for required repairs covering replacement of the Condenser Motor and for injecting the HVAC Unit with A/C Renew. Because of the very short time this man stayed on the roof, during which he could not possibly have performed any of the eleven tasks listed in our agreement (i.e. checking the air flow, filter, safety controls, etc.), I called BreezeWays office to complain and requested that they send an experienced technician to perform these required functions.
Unfortunately, there was no satisfactory response and I decided to call another recommended Air Conditioning & Heating Co. to conduct an independent diagnosis of the unit without letting them know of what transpired earlier. Two of their technicians, with 20 years of experience on Heat Pumps, came and worked for 45 minutes. At the end, they concluded that there was nothing wrong with my unit; it was working normally and there was no need to replace the Condenser Motor or to inject the HVAC with any Renew!
In view of the above revelation and the overall unprofessional service I received from BreezeWays, I sent them a letter on 12/23/2020 stating that I now consider our agreement terminated for not fulfilling their obligations and requested reimbursement of my maintenance fee. Regrettably, they never responded and I had to submit my complain to BBB. BreezeWays continued to be stonewalling by incorrectly referring to their second agreement as a binding contract and making bogus claims. At the end, they offered to reimburse me only a small fraction of the fee, which was totally unacceptable.
SO, BEWARE OF THEIR DECEIVING PRACTICE!
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Status as of July 20, 2021:
It has been six months since Breezeways shamefully claimed that my HVAC Unit needed a "new Condenser Motor and to be injected with A/C Renew"!! As previously reported, no repairs at all were needed and my unit has been running flawlessly, proving that their claim was very deceitful for extracting a few $$$ with no regard to a good long-term customer relationship.
BEWARE!!.

Workmen came to the house and were very attentive to our needs. They were especially careful about tracking dirt into the house and they cleaned up very nicely after the job was done. The whole set up was very professional. I’m happy with the results and the equipment they installed. I would recommend Breezeway’s highly

To be completely honest, if I had rated Breezeways a few years ago, it would not have been this high. But, since Junior started serving my AC unit, I have been extremely pleased. He is polite, pleasant, knowledgeable, and takes the time to explain things to me. He is frank about the cost (and apologetic when it's high!). He also solved a problem that I've had since the unit was installed - and I had asked every technician who came out about it. Junior was the first one to recommend a solution and I have been very happy with it.

Today, I had to call for Saturday service - and much to my surprise, Junior was the person on call. He called me right back, apologized that he would not be able to get here until the afternoon, and keep me updated about his arrival time. He fixed the problem and took care of everything very professionally.

We purchased two rooftop air conditioners from Breezeways and kept them under continuous maintenance; this service cost over 1,000 dollars. Recently, after nine years, one of the two units had a problem, it diagnosed quickly, and repair was simple. A starting capacitor was weak and failed to start the cooling fan. Breezeways charged me $254.00 for the new part. I looked the part up online and saw that "I" could buy the same capacitor from the same manufacturer for $14.00. With repairs completed Breezeways conducted a lingering (past-due) maintenance on both units. I'm baffled and disappointed to think loyalty means nothing and that a longtime customer is expected to pay a markup of over one thousand eight hundred percent! I shudder to imagine the cost for everyone else. Also, the defective oil-dripping capacitor was tossed off my roof and into the front yard where it was left for me to collect and discard. Something is different with this business, new ownership – perhaps. It is not unreasonable that a longtime loyal customer should expect fair and reasonable pricing and be respected and valued in the process.

8/11/2016 - Update:
The work to replace our thermostat was completed today and I am very satisfied with work. I would like to thank Brian for his efforts to help resolve the issue. I am once again a happy customer!

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I will be looking for another company to maintain both my AC and Cooler units going forward. I have been having problem with my cooler thermostat for a couple of weeks so I called Breezeways to schedule an appointment to fix this and do my annual AC maintenance at the same time. The guy was up on the roof for maybe 10 minutes and then simply looked at the cooler thermostat for 1 minute and said it should be replaced but he did not have a unit in his truck and that he would call me back.

Problems I have here:
1. Does it really take only 10 minutes for a annual AC unit check. I am dubious that a thorough job was done.
2. Second, the main problem for the service call was not even addressed, and now almost 2 weeks later and still no return call on when they can fix the thermostat.

Too bad I can't give this review half a star or less because that is all that it merits.

I had an appointment on Wednesday, Nov 28, at 11:15. I decided that I could fit the appointment in between a dental visit and my exercise class at 12n. I missed the exercise class and have yet to see the technician. I had errands to run the day before Thanksgiving, so I finally cancelled for Wed. David had called to say he was running late and finally arrived at
2:55p, but, of course, I was not home. Hopefully we will do better next week.

Breezeways came to my place of business for a a/c no cool. All the employees that's was involved did a out standing job from Manny,Ray,Sean all did a great job. They all was very helpful. Tonya is the manager and she followed up on the job many times to make sure we were being taken care of. After the diagnostics were completed it was determined that we needed a new unit and we proceeded with breeze ways because of the outstanding service we got.