Air Excellence Heating & Cooling

I would like to you for your prompt response to our request for repair of our air conditioning unit. Your technician, Eric, was very professional and explained the problems he found with our a/c unit. After completion of the repairs and activation of the unit a vibration of the fan was noted. Eric indicated the needed to be replaced to eliminate the vibration. We look forward having the fan replaced in a timely manner. Again thank you for your prompt response.

Leon Ames

Consumer BEWARE!!
Air Excellence marks up the cost of the capacitors by as much as 10 times the open market cost. They charged us $153.04 (not including labor or trip charge) for an A/C capacitor that can be bought on the open market for about $10. Though our A/C unit is under a manufacturer warranty for parts, which means the manufacturer should cover the $153.04 we paid for the part (not including labor or trip charge), Air Excellence would charge us a trip charge to return the malfunctioning capacitor to the manufacturer. Which they stated would cost the same as the cost of the part itself, $153.04.
Oh, and by the way, their office representative we talked with stated they had 3 parts on her desk to return to the same place. Is this ethical, charging each client a trip charge of $153.04 to return the parts? What a profit margin! I'd be willing to bet capacitor replacements is their biggest money maker.
In addition, the technician they sent was working on the a/c unit while it was still powered-on and running which caused him to zap himself twice while trying to attach the new capacitor to the a/c unit. Also, he wasn't aware that Arizona requires all home A/C systems to have locks on the refrigerant valves to prevent theft of the refrigerant. Needless to say, he did not have any of the keys to unlock the valves and check our refrigerant pressure.
You have now been warned about Air Excellence's business practices. Go elsewhere or be prepared to be taken to the cleaners. Good luck with your choices.

From my initial call, to the scheduling process........the first persons I felt with were extremely professional. The technician arrived on time, new exactly what he was doing, diagnosed rhe problem quickly (saving me money on labor) And the results were fantastic.

Erik was a very good AC technician! He even helped me read numbers off components that had been put in by another company which I needed those numbers to get a check back from AHG Warranty Co. He explained everything in terms I could understand and was very courteous! I want him to work on any heating and cooling problems I will ever have in the future. Thanks again ERIK! Dick Bemis

“Great service and very professional! Rich my Service Pro went above and beyond. Will continue to use Air Excellence Heating & Cooling for my air conditioning and heating services. I would highly recommend them to anyone!

Erik was very nicely dressed and shook my hand upon arrival. He was very professional and took care of the problem quickly. After trying with 2 different companies and getting the run around and no calls back and happy with this company. If I need something else I know who I will call. Thank you Erik.

Showed up on time. Installed 2 units and finished in less time than expected. Cleaned up. Alex went over details of running the system and gave us a choice of thermostats.He assured us that he would always be available if we needed him.

Kevin was professional and knowledgeable. Great service by the customer care office staff and Kevin! Showed up on time. Respectful and professional business. We will be using them for all our AC and heating needs from here on out.

I had maintenance work completed on my 25+ year A/C unit yesterday. Rich performed the work in a quick and efficient manner. He needed to add freon to help with the cooling (as expected). Another excellent job, keep up the great work!

1st time service call from this company. Eric and his partner Rick arrived on time and performed warranty work on my hot water heater. Both were very personable and completed task in a very efficient manor.