Owner , Dustin, called at 8 am and said he would be out that day to install my new water heater. I asked him if he would be doing it himself. He said yes. I informed him I would like to be here during installation. Hours went by and I finally got a text at 2pm stating someone is going to my house now. The tech actually was already at my house my babysitter told me. I was very upset. I should have been called BEFORE someone was at my house and a time should have been discussed. I am not just sitting around my house all day waiting for someone to show up with no notice. I informed him I was not home and I specifically told him I wanted to be there. Also, I was upset he sent some other tech after he told me he would be doing it himself. I agreed to let that technician take out the heater and I would be home by the time the other one went in. I arrived at home to find nothing had been done. I had to call him when I got home and asked him why it wasn't removed. He said he sent the tech to another job. I asked him again if this is going to be done today. He said YES! However, 5:00 comes around with no call from Dustin. He text me at 5:00 asking "if I needed it done tonight or can it wait until tomorrow". I text him back and said I really need it tonight. I have been without hot water for 3 days already. I have 4 kids and we all need a shower. Five minutes later I got a phone call from someone else in his company , since he didn't want to tell me himself, saying a technician had a death in the family and could not do it tonight. Really?! 5 minutes late all the sudden their is a death?! He was just hoping I would let him off the hook and tell him he could come tomorrow morning and when I didn't say that he made his buddy call me with a an excuse. What a horrible excuse. At least be honest. I was extremely upset. I called the next day and Dustin was very rude could clearly care less about customer service. I ended up having to find another company to do the work. Luckily the next company was AWESOME! He could have had a customer for life if he could have just been honest and followed through with what he told me he was doing. He has now not only lost my business but he has lost my grandma's as well (who was a previous customer). We will be taking all our business to the new company I found.

November 21, 2016

Helpful Review 3