Matt and Iseah were excellent technicians. They were very professional and got my AC up and running quickly. They were able to get the majority of it working with just what they had on hand and even went the extra mile to go pick up a part to improve the longevity of my AC unit. Highly recommend!
Tina was soooo instrumental in helping me navigate the home warranty system/obstacles and did it with a friendly and professional attitude. When I couldn't get answers, she followed up then got back to me right away. Thank you and I look forward to doing business with Lee Collins AC in the future.
We have used Lee Collins since 2000, have bought 4 units from them over the years and referred SO many people to them, because Ken was excellent and respected loyalty…and just very professional…last week we had them come out and service two systems at our new place…within a week one system stopped working…they are not standing behind their service at all!!! What is the point of doing annual maintenance???? They are now a horrible company to do business with…Ken sold and now the company is awful!!!!
I had an AC issue a few months ago and Matt was great to work with. I'm actually writing this review because I have to get more AC work done on another property and will reahd out to Lee Collins and requested Matt again!!
We have had two excellent experiences with this same company within two weeks. Matt came out today and went above and beyond making sure that we had the service we needed but also took notes in case future problems arise. This company truly cares! Found them through our warranty company. So glad we did. Highly recommend!
This company is horrible and disorganized. They never show up at the appointment time and they never return a phone call. When they no-showed on my scheduled appointment I called to find out where they were and they claimed they had already come out days before to fix it. They cannot name a date or time that the technician came out. They never left a receipt, and never notified me that they had completed the job. So IF they came out like they're claiming, they trespassed onto my property. They STILL have not provided proof of repair after being asked several times by my home warranty company. Don't waste your time.
At times, it can be frustrating to work through Fidelity Home Warranty to trust they will send a quality service company. Well, working with Lee Collins Air conditioning was great! Ken was really exemplified quality customer service. He was patient with me while explaining the issue and let me watch during the repairs. This was excellent service during the most critical heat wave just encountered! Thanks Ken!
Morgan Robinette
Matt and Iseah were excellent technicians. They were very professional and got my AC up and running quickly. They were able to get the majority of it working with just what they had on hand and even went the extra mile to go pick up a part to improve the longevity of my AC unit. Highly recommend!
Joe Burton
Did a great job at a fair price! Very satisfied.
Mary S
Tina was soooo instrumental in helping me navigate the home warranty system/obstacles and did it with a friendly and professional attitude. When I couldn't get answers, she followed up then got back to me right away. Thank you and I look forward to doing business with Lee Collins AC in the future.
Tanya Gately
We have used Lee Collins since 2000, have bought 4 units from them over the years and referred SO many people to them, because Ken was excellent and respected loyalty…and just very professional…last week we had them come out and service two systems at our new place…within a week one system stopped working…they are not standing behind their service at all!!! What is the point of doing annual maintenance???? They are now a horrible company to do business with…Ken sold and now the company is awful!!!!
Jeff Polett
Emiliano is an excellent technician and a very nice person, too.
Stacy Mezosi
I had an AC issue a few months ago and Matt was great to work with. I'm actually writing this review because I have to get more AC work done on another property and will reahd out to Lee Collins and requested Matt again!!
Rebecca Niessink
We have had two excellent experiences with this same company within two weeks. Matt came out today and went above and beyond making sure that we had the service we needed but also took notes in case future problems arise. This company truly cares! Found them through our warranty company. So glad we did. Highly recommend!
Cynthia Foss
Good ppl. Have been using this company since 2007!
Jennifer Statler
This company is horrible and disorganized. They never show up at the appointment time and they never return a phone call. When they no-showed on my scheduled appointment I called to find out where they were and they claimed they had already come out days before to fix it. They cannot name a date or time that the technician came out. They never left a receipt, and never notified me that they had completed the job. So IF they came out like they're claiming, they trespassed onto my property. They STILL have not provided proof of repair after being asked several times by my home warranty company. Don't waste your time.
Alethea Session
At times, it can be frustrating to work through Fidelity Home Warranty to trust they will send a quality service company. Well, working with Lee Collins Air conditioning was great! Ken was really exemplified quality customer service. He was patient with me while explaining the issue and let me watch during the repairs. This was excellent service during the most critical heat wave just encountered! Thanks Ken!