Extreme Cooling, Inc

Great people! Cory is awesome and Kevin is learning. I have know Gary for over 25 years and he is a trusted friend!! Very knowledgeable and cares so much about customer service!!

I had HVAC ionizers installed in my office and home to help protect against Covid-19. The side benefit is that it takes away any unwanted odors and air just “feels clean.” Extreme Cooling was couldn’t have done a better job. They were quick, communicative and highly professional. Would highly recommend to any one needing HVAC service. A+++!

I could not be happier with the service I received. Gary understood exactly what I wanted to accomplish and communicated well with me every step of the way. I received a detailed report with photos. I cannot recommend Extreme Cooling, Inc. enough. Professional service all they way. Thank you, Gary!

If you are contacting this company to repair any commercial restaurant equipment, look somewhere else. I'm a local food truck owner and I contacted this company back in September due to a prep table (True 60") not cooling down. They came out and replaced the capillary tube for $700. We took a break from food trucking to get married in October and when we started working events in November we had the same problem where the prep table wouldn't cool. They came out and said the problem was all the holes in the coils, $1185 for the labor and parts plus $120 for diagnostic. I am writing this review after working 3 events since the last repair and the prep table is not cooling again. I was very hopeful after the first time that my issue would be fixed and these guys would get the job done, but I was mistaken. I went to Costco recently and purchased a brand new unit for $2600. Also they sent two different technician to diagnose the issue and they had a tech in training both times as well. I wouldn't trust any of the techs to do the job right.

Where do i start!! I believe lisa is the owner?what horrible customer service!..just got hang up by her. Rude.bad service and horrible work experience..two time theyve been in my house.install a compressor about a month ago and now it broke down ,and shes piss off calling me a lier!! Been out with no ac for two days and shes calling me a liar after i had a company comming in today!!. I dont know how this company is in service !! unbelievable!! Gary if you can please contact me.

These guys are awesome! They always show up when they say they will...on time. I had a problem with my AC where it kept turning it self off at random times for no reason. They took the time to sit down and problem and figure it out. I highly recommend them!

We've had their maintenance contract for years on our two AC units. They are reliable, honest, and fairly priced.

WARNING! DO NOT USE THIS COMPANY! FRAUDULENTLY CHARGES!! LIES! CHECK REVIEWS ON ALL PLATFORMS!!
BBB, Angies List, Yelp, BuildZoom!!
1/9/22 Still has not refunded their fraudulent charge!!

While the techs who came out for service were very nice and had no issues, the owners of this company are very unprofessional, shady and not someone to do business with. Warn everyone.
I originally had an apt scheduled for 4/26/21 to which I called on Sunday prior at noon and left a voicemail that I needed to cancel. To which they have acknowledged as receiving. Techs from their company still arrived on Monday at 7:12am to which I informed I had cancelled and did not know why they showed up. Service was rescheduled for Thursday and maintenance was done. No mention of any trip charge or cancellation charge was ever mentioned or brought up neither verbally or written. Upon receiving the bill 4/30/21 and seeing a "trip fee" I called to inquire as to why I was being charged a trip fee and why it said "customer cancelled call with technicians at the door upon arrival Monday morning at 7am stating she had an emergency" I was told by Lisa Sanda (owner) that I didn't press the correct extension to leave my message and that no-one comes into the office until 7am so they did not receive it. I tried explaining through her talking over me that I did what it said to do in their email communication for cancellation. She then told me I did not provide a 24 hour cancellation notice. Nowhere in their email communication for confirmation of service is there any verbiage of required direct line to enter in order to leave a cancellation message nor is there any verbiage pertaining to a 24 hour cancellation notice. This company failed to cancel my appointment that I called the day prior and cancelled and instead lies on their invoice stating I cancelled day of and adds a trip charge. Never mentioned a trip charge, they did work at my home and then had to lie and overcharge I suppose to pay for their employees time to which was their screw up. Based on previous reviews of the owner ignoring a past clients concerns I cant help but think this company is very shady and has a history of big bully tactics with regards to fraudulently charging, lying and then not responding. Lisa Sanda told me I would never receive a call back from their company.

UPDATE:
Hi Gary,
There is NO confusion and NO facts that have any relevance that have been left out here. Per the homeowners request, ALL communication pertaining to scheduling was directed through myself, NOT the owner. I am the one who scheduled the original apt. with your office, I am the one who cancelled that apt the day PRIOR, and I am the one who rescheduled with your office. Again, NOT The owner. You are again lying to fraudulently charge the owner after the fact for an unwarranted charge. You are using your big bully tactics to try and confuse and put the landlord in the middle of something they had no dealings with your company with, in regards to scheduling and this fraudulent charge.
You cannot speak as to what I have paid or am being asked to pay as a result of your fraudulent charges to the homeowner. They paid you in good faith unknowing as to what had transpired regarding the cancellation. After the fact might I add. The invoice clearly states "Trip Fee: Customer cancelled call with technicians at the door upon arrival Monday morning at 7am stating she had an emergency."
This is a BOLD LIE and FRAUDULENT CHARGE of $80.
I DID NOT cancel at the door at 7am. I cancelled the day prior and your techs still showed up! Your wife, Lisa Sanda got real nasty and gave me an excuse about how I didn't press the right extension to cancel my appointment when in fact there is no correct extension to press when cancelling per your voicemail and per your email directions. I did EXACTLY What it states to do in regards to cancelling. This was a clear cancellation the day prior. This is an unwarranted charge that I want refunded to the owner or I will continue to take this further.

Extreme cooling is great, fast, reliable, and most importantly ethical. Gary and his team work hard to make the coolest customers in town and I am happy to call myself COOL this summer!

I've been using Extreme Cooling for 15 years now. They always have great service and are very knowledgeable. They maintain all of the equipment for our business and will continue to do so.