Empire Plumbing & Air Conditioning

I have been depending on Empire for several years and have never had a complaint. They are punctual, dependable and knowledgeable, and thorough. Cesar completed a maintenance service on my central air system, and I was more than satisfied with the work he did and his professionalism and cheerfulness. There is little turnover in the staff, which is a plus; however, Cesar is new, yet managed my 2-story, steep roof like a champ and completed everything. He took the time to make sure I didn’t need the filter changed, or was having any problems with the system. Thanks so much for another job well done!!!!

Thank you Jay and Empire Pluming!! Fast, friendly, no pressure sales. Jay explained everything that was going to happen from start to finish before any work was started. Overall excellent experience!!

Update, Aaron serviced my heating units later the same day. He was also very knowledgable and friendly. Could not be more pleased with the services provided by this company and it's employees!!

Empire has always been a great customer service oriented business,
For many years they have taken care of our HVAC system, they always look out for our best interest

Empire’s work is high quality and they stand behind their product. Today I had a check-up on my a/c unit, which is included in their maintenance plan. I was impressed by the technician’s professionalism and knowledge. I have been a satisfied Empire customer for 20 years.

Had a new drain assembly installed in a bathroom sink and a hot water heater flush. Jason was very professional and friendly. He answered all my questions and explained everything thoroughly. He double checked his work before he left to make sure there was no leaks. Great service.

Empire Plumbing & Air Conditioning take good care of their customer!. They respond promptly and employ the best. Jonh T. came out to check out the A/C and air filter before summer sets in. Super professional, he explained his findings and offered suggestions about optimizing the effectiveness of our equipment. Another example of the excellent service we always receive from Empire.

Empire may not be the cheapest, but their work is high quality and they stand behind it. Today I had a “check-up” on my a/c unit, which are included in their yearly maintenance plan. I was particularly impressed by our technician’s thoughtfulness, preparedness and timeliness. John showed up on time to the minute. When I opened the door, he had plastic baggies over his shoes to made sure he didn’t track mud in the house, and was thoughtful about Covid precautions. Having someone in the house who was medically unable to get the vaccinated, and loved ones at high risk, I deeply appreciate professionals who are willing to take precautions without me asking them to do so.

Take caution or it could be a costly lesson! I recently had a minor gas leak that was identified by SWGas as a leaky key valve in my indoor fireplace. SWGas completely disconnected my service and gave me a number to call to get the names licenced plumbers to repair the valve. Empire was on that list. Jason came to our house, "evaluated" the situation, and told us we needed to have a building permit that Empire would pull for us ($350--which were told from the building inspector who came later was priced high), a pressure test ($330) and the fix would be to cut into our wall and repair the leak in the valve($970). $1650 not including repairing the wall they would have to destroy to replace the key valve. They collected 50% immediately even before any work was even started. Jason then sent Aaron to actually do the work.He capped all gas lines, ran a pressure test, cut the hole in the drywall and then announced that it wasn't the key valve that was leaking but rather a $20 flex hose that was easily accessible from the panel on the fireplace (no need to cut into the wall). It was repaired within minutes. Cost? still $1650! I asked for a reduction in the $970 repair cost since the valve was not replaced or repaired in any way. They refused to give me any credit for work they DID NOT DO indicating that I signed a contract to "open the wall" and "fix the leak" so the $970 repair still applied even though they didn't have to repair/replace the valve. We later found out from SWGas that a building permit and subsequent inspection ($350 charged by Empire) would have been eliminated with a simple waiver from Empire indicating the key valve was not leaking and the flex hose was repaired. Empire unnecessarily ruined my wall which now has to be repaired. I was charged for work that was not done.

Service Rep was professional, courteous, and knowledgeable. He serviced the water tank, flushed it, and serviced the air con as well. He did a pretty good job, advised us of what was done. We are happy with this great customer experience.

Worst experience I’ve ever had with purchasing an A/C system. Unit has never performed properly and ended up having to be replaced just 1 month outside of warranty. Their technicians are paid on commission too so the repair costs are elevated. I was offered an opportunity to spend $680 so the tech could use his “electronic sniffer” to find the problem. I promptly paid the $69 trip fee and had him leave immediately. I called AirSpeed Mechanical and they came right out. Fixed the actual problem ( thermostat issues) for $250!