One Stop Heating and Cooling

If I could leave less than 1 star, I would. This company is NOT trustworthy. I called them to schedule a yearly maintenance on my AC I bought from them 2 years ago. They originally scheduled me for 6/22 from 12-4 pm. We waited all day and no call until almost 4 pm when they told us that they weren’t going to be able to make it out to us and would need to reschedule. We rescheduled to 6/27 from 7 am- 10 am. 9:30 am comes around and still no call from them on ETA for the technician. We called them and were told we weren’t on the schedule for today, but then told right after that they had a call out and had a back up technician that was going to pick up the van and head over to us. By 11:30 no technician had showed up and we received a call stating that the tech’s van had broken down on the way over, but the manager himself, James, was going to come and maintenance it. He had to first go get the van towed, then come over so we were given a window of 1-2 pm. 2 pm came and went and we called them back and they said they weren’t going to be able to come out today, that we needed to r/s to tomorrow or Friday. We told them that we weren’t available tomorrow and if it was going to be Friday they better be here at 7:30 am because we weren’t gonna wait around all day again. When speaking to the manager, Brandon, he told us he could have their “sister company” come out today by 5 pm at no charge. Someone from another AC company came around 4:30 and stated that they had never heard of One Stop Heating and Cooling, and that they had called and spoken to me over the phone, even though the person they spoke with was named Erin… which just so happens to be the name of another manager at One Stop. I had never spoken to this other AC company, and the number they had on file wasn’t my number. They also stated that someone had booked the AC company online and paid with a credit card, with a note stating “Don’t talk to tenant/ don’t tell the tenant anything.” So, it looks like One Stop outsourced and paid for another AC company that was most definitely NOT their “sister company” come out to take a look at the unit. This was a huge headache and a mess to deal with. I will NEVER use or recommend this company ever again. Do yourself a favor and don’t even mess with these people.

Liked Damien- he is excellent. Cannot say enough good things about him. CEO followed up after the service. Will use One-Stop again.

Called One Stop based off of all the great reviews and was not disappointed. They got me on the schedule for same day service and although they got behind on their schedule I was kept posted along the way. Jeff was the tech that arrived. He quickly diagnosed the problem we had with the leaking unit; made his recommendations and with my approval got to work right away. Before leaving he explained what he had done, showed me the work and gave me directions on how to maintain the float switches he had installed and cleaned up before leaving. Highly Recommend that you give them a try.

I'm not able to post another review for the same company, but just wanted to update on another great experience. 5/26 called because A/C was not cooling, scheduled same day service. Tech Damien arrived at the scene courteous and very professional. These units are old and expecting that they may kick the bucket soon; he assessed the problem and just needed a new capacitor, he could have told me anything and I probably would not have know the difference. He mentioned that the units have seen better days but still working fine, he provided me an approximate quote for replacement for if and when we decide to replace.

One Stop Heating & Cooling was very responsive to my needs. The fixed my AC unit until they had the replacement unit in stock. Worked closely with Jeff who coordinates the entire deal and the installers JJ and Damien were very professional and punctual in their installation of the unit.

Edit: I tried to get a quote for an installation of a new unit and they ghosted me.

Third time I’ve used this company and it won’t be the last. The name says it all. I was surprised she was able to get me in same day and she recognized the urgency. Damien came on-site and we were disappointed when it started raining but that didn’t deter him on identifying and fixing the problem. He quickly addressed all the issues with the wiring and thermostat issues! Big shout out to you Damien and office team for taking care of our family and keeping us cool. Appreciate the swiftness!

August in Arizona is a bear as it is with the heat outside but when you a/c stops working at 5:10pm and it's steadily rising past 80 degrees it turns into a nightmare. One stop was the only one that answered the call after 5pm and within 25 minutes Damien showed up at my door! Angel in disguise! He was so friendly and careful with everything. Polite and knowledgeable on all things A/C. He fixed the issue fast and even gave me pointers on how best to care for my system to help prolong it's life. I appreciate him sharing this knowledge with me and for being so kind and professional throughout his visit! One Stop Heating & Cooling really saved the day! I highly recommend requesting Damien if you can as he will make sure you are treated with care and taken care of! Thank you!

We have had this company for a couple of years and will continue to use them. Not once have we had an issue with them. Our technician today was Damien Dominguez. He was extremely personable, knowledgeable, punctual and was very honest with us. I will definitely ask for him in our next six month check.

Amazing! I had my AC replaced this last Saturday and was so nervous about it. One Stop made the whole process easy and fast. They even sent us instructions so that we could prepare for the installation. I have used this company for years and will continue to do so. Keep up the good work guys.

These guys were fantastic. Our AC went out on a Saturday, and I called dozens of companies in the valley, they were the only ones that could have someone here, same day. Damian was an incredible, and honest technician. He found the issue instantly and fixes our AC within minutes. He was professional, and took extra time to educate me on what he was doing and ways I could keep the AC from breaking again. I highly recommend calling One Stop.

Nowadays it is really hard to find a professional. I have tried different AC companies until I came across with One stop cooling and heating. Ever since, I use this company. Jeff is very responsive and listen carefully all concerns. He is always available for customers. It was very easy to schedule an appointment. Jeff always arrives on time. The rates I got from One stop are very reasonable taking into consideration high quality. Highly recommended business. Look no further.