Aux Home Services

Walter was the best tech very professional. Nice easy to talk to. We just loved him. Always send us Walter. He deserves high praise

Everything went great, I surely do recommend this is your company to go with!

Very knowledgeable about my HVAC system. Very kind and patient with my need to better understand my issues. James was very professional and did a great job getting set for the cold weather.

These guys are top notch and I've had nothing but great experiences with them! My plumber, Kevin Donaldson, was amazing. He checked all the boxes; arrived on time, was professional, didn't waste any of my time, quickly found the leak and offered me a few different options on how he could solve the problem, made the repairs quickly but without sacrificing any quality, and charged me a very reasonable price especially for the quality of work and level of service I received. He even took before and after pictures from under my house to show me everything I couldn't see. I will be using AUX for all my repair and maintenance needs from here on out.

Bradley was really helpful and went above and beyond to make sure that he finds where the problem was…highly recommended

Well what type of question is that?!!! Absolutely AMAZING! Scott was too On Time! Waited with patience as I arrived late, and greeted my son with A HIGH FIVE! Scot was also a very caring and informative technician. Explained in details on things in which I did not understand very thoroughly. I AM SO GLAD TO HAVE AUX as part of my family service! "Go Scott!" 10stars!!!!😜

When I made my initial call to this company, I had an emergency situation and I had a lot of issues with the scheduling group. So, when I heard about the Always Ready Membership Plan from the technician, which provides members with 24 hour HVAC service, I was very interested. The technician told me that, as a member, I would be guaranteed appointments within a 24 hour window from when I called. I was sold purely on that point alone. However, the very next time I called, I was told that the next available appointment would be 5 days from the day I called. Further, the after hours scheduling employee doubled down on the 5 day wait time even when I told her that I considered having to wait 5 days an emergency. I was reasonably angry after that. I had just shelled out $299 for a full year membership purely based on the obvious misrepresentations made by Aux's technician engaged in what I now believe were questionable sales tactics. Granted, after I called and confronted Aux about their very questionable sales tactics and clear breach of my membership agreement, they magically found an available appointment slot 2 days after I called. However, by then, I already knew that my membership was not going to be honored as it was represented and sold to me. So, I simply asked for a full refund. They agreed to provide one to me, but that was almost 2 weeks ago. First, they promised me my money back within a week. Then, according to them, they didnt even mail the check until a week later. Now, its been almost another week, and no check has come. Frankly, that check could have come through the mail twice by now. I have a few choice adjectives in mind to describe my experience with this company, and none of them are positive. If my refund doesnt come after two weeks, I will have no choice but to file a BBB complaint and hope that that will force them to give me my money back.

Once Walter Lawson got here, he and my husband talked some about the HVAC unit. Then, he got his supplies and went to work. It didn't take him long to complete his inspection and other work. He showed us everything he was doing and had done. Mr. Lawson is an asset to the AUX family. Our HVAC unit is working well.

My issue is plumbing and leaky water pipelines. Mr. Chris Talley was very professional and knowledgeable.

This is the second time I’ve used Aux. They are super easy to work with and reasonably priced. Both times I called and a technician was sent out same day/next morning for non-emergency issues. The dispatcher called 30-40 minutes in advance with the name of the technician and time of arrival. The technician was very professional. He wore a mask and shoe covers in the house. He checked everything, explained the problem, and gave me a price before performing any work. He had all of the parts needed on his truck. He worked quickly and left the work area cleaner than before he arrived. Based on my experience, I would definitely recommend this company.