Twin Ports Custom Climate ( TPCC )

The AC hit a bump in the road. TPCC was on-call for the holiday and they took the time to listen to what the issue was, listened to what we had done to trouble shoot, walked me through the pricing, schedule and how it all works. Their employee showed up, was professional, we got the AC fixed straight away. And, we already scheduled our future annual maintenance. Thank you!

**Summary before the long story**We were charged $118.00 for 10 minutes of checking and 2 aaa battery fix** Twin Ports Custom Climate did not
*-inform*-troubleshoot*-return calls**

My family recently switched to Superior Fuel for our propane and, when our furnace wouldn't turn on last week, we gave them a call. They, in turn, handed that service need onto Twin Ports Custom Climate. An appointment was made for a Monday service call but not once did TPCC get in touch with myself or my husband to confirm a time. I, myself, called and talked with the receptionist but never received a reciprocated call with when the service man, Chuck, would show up. During my call, I expressed that I would like to dialogue with Chuck FIRST in order to troubleshoot BEFORE he came out in case it was an easy fix. (We had not even turned on the furnace since we had transitioned to Superior Fuel last spring)
We did not receive a call from Chuck until he was already on his way and even then he never left a voicemail and my husband didn't recognize the number. He came into the house and asked to see the furnace. My husband was not made aware that there would be a service fee and was told by Chuck, "IF there is a fee, don't worry it will be small." He then did some checking around and asked to see our thermostat. After a moment he asked my husband if we had a couple of AAA batteries, he popped them into the thermostat and the furnace started. He, then, presented my husband with a $118.00 fee.
10 minutes, our own aaa batteries, no attempt to troubleshoot prior to showing up (without notice), no prior disclosure of service fee amounts and policies.
I have since spoken with Superior Fuel (they were very empathetic and said they would follow up with TPCC); I have called TPCC twice to attempt and discuss this and have not received any callbacks.

I am VERY disappointed with this service.
*Update* I sent this review to TPCC prior to posting it here in order to give them time to remedy the situation. They still did not call me back but I did receive an email from the owner, Chad, stating his reasons why it was not their fault. Needless to say, this is not a company that I recommend to anyone.
Christy Cloutier

Twin Custom Climate Control is a honest top notch company that does excellent work at an affordable price. They are always ready to answer any questions you may have and they always go the extra mile. Chad and his crew are great to work with! 5 stars!

We bought a new cooling and heating system from these guys. We are well pleased with the salesman (Jeff) and the installation techs ( Eric and Justin). They all were friendly and provided top notch customer service. Definitely use this company and request the guys if you want an overall pleasant and informative experience!

I was fortunate enough to be on a job site with the highly capable and incredibly knowledgeable Twin Ports Custom Climate guys a few years back.
As a residential plumber, I hadn't done a lot of heating work at that point. I remember being very imressed with the guys efficiency and skill set. Each guy was handling a different facet of a very intricate boiler system. One of the techs was installing a new mini split air conditioner in the living room. Another was hanging a high efficiency boiler on the wall in the basement. Yet another seasoned pro was pre fabricating the wiring harness and the copper plumbing that would be mounted on this boiler system.
With Chad and Tim at the helm, this team was the exemplification of efficiency and productivity.
Everything from boot covers and rug runners to protect the client's floor to using Mountain Spring Tide to wipe everything down with upon completion of the job so it smelled good when they left!
Needless to say the client was ecstatic. Since then Twin Ports Custom Climate has grown exponentially and deserves every hard-earned client they proudly serve.

I had a great experiance with Custom Climate. Chuck and Chris were on call and helped me out when my furnace quit work this winter. Huge Kudos to Customer Climate for excellent customer service.

Great experience from the get-go! Rocky who answered the phone couldn't have been nicer! Assured we could have someone out within the hour to check out our air conditioner which wasn't working. Chuck called a few minutes later to give us a time estimate. When he was delayed, he called to let us know he'd be 10-15 min. behind schedule. He checked out our system and replaced the compressor, explaining what he was doing all along the way. Fingers crossed we won't need a new unit, but if we do, these are the people we will call!

Joerg and his crew were outstanding. Heat went out overnight, responded early the next morning. Very competitive quote with high quality equipment. Experts at what they do, for a competitive price, great money saving advice, and top quality. Thank you!

TPCC installed our new Mitsubishi air conditioning system fall 2017. The entire experience was wonderful. I recommend them highly for any heating and cooling needs.

Excellent service from knowledgeable technicians and owner. Equipment is top of the line. I had a water heater and later a furnace purchased and installed by TPCC. Could not be happier with the service!