Twin Ports Custom Climate ( TPCC )

From start to finish this company has been wonderful! I originally started with Theresa and she was great at answering questions and getting things set up, then Joerg came and gave us an estimate and then technicians Justin and Darrell came and installed our air conditioning. They were professional and very nice. The entire process was a fast turn around. Very happy with this company.

Thank you for such prompt, professional and quality service. Our furnace was not working and we were cold! TPCC came out right away and was able to fix the furnace for us in a very short time. They were very upfromt about the cost. We learned so much about our furnace and appreciate you taking the time to both fix it and teach us. Would highly recommend.

Chad is a great guy to deal with. He went above and beyond to help me on his day off. I've had to use tpcc multiple times he has saved me hundreds by giving advice to get me going again. I will use them when I need my furnace replaced.

We had a very positive experience with Twin Ports Custom Climate in the installation of central AC into our gas furnace and a thermostat upgrade. Joerg provided an expert assessment of our furnace/duct work to address low air flow into our bedrooms. He was knowledgeable, informative, and proposed a range of solutions at different costs without pressuring us. On installation day, the crew was punctual, communicative, and respectful, even careful to try not to wake our sleeping baby with their work. The install went smoothly and the crew kept at it until everything worked properly, answering all of my questions in the process. They were clean and the job looks professional. We look forward to enjoying the AC this summer. If you need AC installed, this is your company! Thank you TPCC!!

Unbelievably professional. Full and clear explanation of their products. Great products!!
Installation staff are very competent, respectful and pleasant. Electrical staff are also great. This business will restore your faith that honest great businesses still do exist! Can’t say enough!

Imagine it being Christmas Eve and negative temperatures, when a tenant calls you to say their heat is out. I called so many HVAC companies! Many I've personally used in the past to no avail. Not even a return call from most. TPCC was the one only one willing to even look at the furnace. They showed up within 2 hours and were able to get it running, using a part on hand, until a new part arrives after the holidays. They offered space heaters if it fails over the holidays & weekend, before the new one arrives. As a Manager of 170 rental properties and owner of several rentals of my own, I've honestly never been so impressed! My tenants are happy and warm. I asked if I needed a new furnace. They were honest and told me a new motor should fix it permanently, when the part comes in. I'll be using them for all my personal properties moving forward. I'm going to recommend them to the Property Management company I work for as well. I hope they can service my own home when needed! If you're looking at their reviews, trust all the others who took the time to say thank you. I sincerely appreciate your response and professionalism!

I will just start off by saying my initial experience here was not good at all. I had multiple employees here stand me up, not call when they said they would call, and show up without telling me they were coming. Chad, the owner got involved, and he was amazing. He went above and beyond to make sure we had heat in our home. They brought heaters when we needed it, and came at any hour we needed them. In the end, they will make sure you're taken care of, and I do think my experience was a one off. But they made up for it, and I would go with this company again when we need maintenance on our furnace again. Thanks Chad!

I woke up on a cold, winter morning in January to find my furnace was not working. The house was freezing and we needed help right away. I Called Twin Ports Custom Climate on a recommendation from a friend. Being an early morning emergency call on a weekend, I was worried not only if it could be fixed, but what this would cost. I was put at ease when the installation tech came in a timely manner, diagnosed the problem, and was able to find the part in hand at the shop. His knowledge and resourcefulness saved me both time and money! Since then, I have moved to a new home and thought of calling them first when it came to the inspection of the furnace. I was again pleased with the service. I will be a repeat customer for sure.

I am very happy to tell my TPCC story! Our large cabin is on Lake Superior, and has had geo-thermal cooling, which was insufficient to keep 4,400 sq feet cool on any day that was above 80 degrees. We sought help, but few contractors were willing to tackle the project, including the company who installed the original cooling system when the home was built in 2005. One contractor even told me we should just add shades to keep the temp down. We have over 400 sq feet of eastward facing windows, so that would be no small cost, and it would block our million dollar view. So I was forced to venture out further from home and found TPCC.

Tim D came out and spent 2 hours on the initial visit just to learn and understand the house and what it currently had. He took it back and worked with his team to develop a one-of-a-kind solution for us. Long story short, we had two independent Trane heat pump A/C systems installed in August. This was no simple installation! They had to integrate the new systems with two existing air handlers, and ended up working with the company in Canada to get needed replacement parts. Yes, my systems were expensive, and required extra electrical work too. But since we operate a successful whole-house vacation rental, we cannot compromise and risk unhappy summer guests!

The service from TPCC absolutely could not be better. We have complex, redundant systems, including in-floor heat, geothermal cooling, and now, heat pumps. So after installation, there were a few bugs to be worked out. TPCC came out promptly, even on weekends, to keep my guests happy. Optimizing performance took quite a few adjustments on several additional trips (over an hour one way from Superior), and TPCC has NEVER complained. In fact, the owner (Chad) came out twice to impart some of his own unique expertise and make sure I was satisfied. Tim is a fantastic system designer and lead technician. Office Manager Rocki is fantastic as well, and gave me her personal cell number so that we could text on the weekend if needed help. I have never called the office and not had a real person pick up the phone.

I simply cannot over-rate this company or its great people. You will not be disappointed!

From the top down, Chad, Joerg and Installers all have been great to work with. Pricing was excellent and the install went great. Highly recommended!! If you are looking for any HVAC work, these are the guys to call. Will definitely be using them again on future projects. Thanks TPCC!