Air Solutions

So, I call them before the labor day weekend, to get a specific part. I had already verified it was in stock. I explained that I knew it was in stock. I knew what the problem was, and just needed someone to come out at fix it. They said it would do the job and quoted me over 1100 dollars, and said they could not do it before the long weekend and would have to do it the following Tuesday. On Tuesday 1or 2 hours hour before the appointment they called me said they "could not get the part until Friday". I told them that that was wrong because I knew the part was in stock. I then call their competition and they were able to get the part and install it for 700 dollars cheaper the same day. I understand things happen, but don't LIE to me, when you do you lose my business. I don't like leaving negative reviews but in this case I needed to.

The star rating is actually zero, but that would remove the ability to post this comment. Yes, it was really that low. Extremely disappointed in the lack of integrity this company exhibits. For starters, they are advertised as local and they are NOT local. And they CHARGE exorbitant prices for their travel time from Tacoma. Further, the young employee was not familiar with my appliance and spent a lot of time just sitting and looking at it, loosening screws only to tighten them and the same with his wrench re/fasteners. Continued defending his lack of knowledge spending more time. This turned out to be not only a disappointment, but a safety concern to have someone supposedly qualified to work on my appliance only to find out he was neither qualified nor the slightest bit familiar (this is where the defending his lack of knowledge came in). To make matters even worse, he hung out in his van reportedly awaiting a call back re/supposed needed parts, until an hour's time was reached so I would be charged a full hours time for his 'work.' We really wanted to keep it 'local' when we went with this company. This was a negative experience that will never be repeated. Dishonesty on top of these other issues warrants leaving a warning comment for others who think they may wish to do business with this company. BEWARE. "Sometimes milk masquerades as cream, things are not always as they seem" or as they are stated!!

Amazing local company!! Our installer was friendly, knowledgeable and always quick on service calls! I highly recommend them!

Gave me a couple of hints over the phone to fix a balky furnace so that I didn't need a service call...and it worked! Thanks!