Sound Heating and Air Conditioning Inc.

I would like to give them 1.5 stars, but not able to do so.

I just purchased a condo in June/July of this year, and had to have the furnace inspected. To me this means everything is checked, not just the furnace itself. First, I took the day off of work to be available for all services coming that day. Sound Heating was supposed to be there at 1. No one showed, so I called. Bret (Brent?) said that the technician was still at a job and would call them to find an eta. Received a call back and it was going to be another hour. No biggie. 2 hours more and still no one. Call back and was told that they were supposed to be on the way. Well, 4 hours later they showed up. The service tech did the inspection, replaced a filter and then charged me $130 (the full rate). Not pleased, but what can I do.

Now that it is winter, I turned on the heat for the first time yesterday, and my room was still an ice box after 8 hours. Called Sound Heating again and they told me that I would need an air balancing and that it would be $125 more. I said that wasn't going to work and I wanted to hear from a supervisor. No call yesterday and none at 1015 am today. So, I called and spoke with Bret again. He stated that the inspection is just for the furnace to make sure it is working correctly. Well, obviously it isn't if it isn't pushing hot air to where it needs to go. Said that they can't balance all houses, because they don't balance the same way. The balance is a separate entity entirely, because it is a different person doing it.

Basically they are running a racket. Inspection is half-a$$ed and only gets you the bare minimum. You have to fork out more to get everything you need. Then you are lucky if they show up on time. I should not have to pay an additional fee for something that should have been done the first time around. Went to a competitor of their's and was told only have to pay a small service fee, will be out tomorrow, and if there are any repairs needed - the service fee is applied to the cost.

Save your money, go somewhere else. Don't waste it on half-a$$ed shoddy work from people who don't know the meaning of ethics, good business practice or respect and consideration for their customers.

Our home was built in 2017 and we've noticed an issue with airflow into one particular room. I finally went up to the attic and noticed an issue that was constricting airflow to this particular room that was done during the initial installation. I called Sound Heating, and because it was past the warranty period, it wasn't covered. But I showed them a picture of the issue to Sound Heating, and they agreed this was an issue and agreed to fix it for free, 3 years later and out of warranty. They stand behind their work and made it right. Thank you Sound Heating. I will be using them for any future needs and I will gladly pay because I know that this company will stand behind their work.

Our service provider, Mitch, from Sound was awesome! He was very professional during the entirety of his visit. He explained everything he was checking to determine the fault with our heater. It was evident Mitch was a technical expert. Turns out the issue is with the builder of our home. Mitch also took the time to contact the builder to explain the additional work required to ensure the heater wouldn't fail again. I will contact this company in the future based on the efforts and services from Mitch. Also from a fellow Veteran, thanks to Mitch and his wife for their military service.

Scam artists. Charged $207. for someone to come out to "diagnose". The guy was there for less than 10 minutes to say we might have a leak in the refrigerant line. I then called to schedule someone to look for the leak and repair it and was told labor and installation were NOT under warranty even though our system was installed 20 months prior when the home was built and quoted an estimate of $1100.00 to fix at best. Needless to say, I called the company we used at our previous home and they did the whole thing for less than half the cost. And to no one's surprise, the leak was caused from a bad install job of the line. No wonder they don't warranty their labor and installation.

My furnace main blower failed catastrophically in the middle of the night. I called Sound first thing the next morning. They got a technician to my house that afternoon, and he had it fixed in less than two hours. Good, fast, courteous service at a reasonable price.

We had a wonderful experience from our couple of calls, meetings, and an onsite inspection by Tammy Achten, our Sales associate. We live out in the boonies in Yelm, WA- they were happy to come out our way to help!

We opted for the mid-grade Carrier Heat Pump and thermostat to replace our old, broken system. We had received four estimates, and Sound Heating and Air Conditioning was the best - All-Around.

All four installation technicians were friendly, clean efficient, and answered any questions I had. The removal and replacement went like a dream! Carlo and Aaron were our system installers, and the electricians were Damien and Matt. Thank you all for such a professional installation from top to bottom!

We highly recommend Tammy and crew!!!

Bad! My heater was installed by this company and now is not under warranty. I called to have it serviced and the Service Manger Bret said he could not help period and only has enough staff to service warranty heaters. Last month I called and he suggested I flip the breaker. Beware that if you purchase from this company you will have to deal with this person. I have learned my lesson.

I had went to this company when I was needing a boiler replaced in a property. Every thing started off great and from there it only went down hill. This company has to be one of the most unprofessional companies I have dealt with in 15 years of Business. The job took a lot longer then I was promised, the job cost more then I was promised, the company has very poor communication skills, will not return calls, owner is no where to be found, my residents and my self witnessed many times as to their staff cursing and yelling at each other. Its extremely disappointing there are companies out there that handle them selves in this manor. I tried many times to reach out to this company and each time was treated with total disrespect.

We had an appointment at 9am and I had arranged to have someone at my home to let them in. At 9:30am after no one had arrived I called the company and they said they had gone early and would not go back. Having a full-time job and I cannot be home at all hours, I assumed they would come at the appointment time and arranged for someone to go out of their way to be there. When I called they were unfriendly and did not once get an apology for their error. He said we would have to arrange another time for someone to come out and was very unprofessional and rude. As a manager that works in a customer service driven company, this lack of customer service is unacceptable. I will never refer them or use Sound Heating again. Save yourself the trouble and go with someone else! Reading the other reviews, I can tell this is a company that does not put the client first. Disappointing to say the least.

Sounds was too busy to address my AC unit repair so went with Capital Heating, Cooling & plumbing instead. They were very responsive and came out next day.