Sound Heating and Air Conditioning Inc.

BE AWARE OF THIS BUSINESS!!! You won't get any help but only rudeness after money coming out of your pocket.

I purchased a home

Weeks prior to the heatwave that hit the PNW we had signed an agreement with Sound Heating & Air Conditioning to add two A/C units to our home. The professionalism & courtesy showcased by Tammy went above and beyond our highest expectations!

The day of the install happened to coincide with the highest temperature day of the heatwave and the install had to be canceled for the safety of everyone involved. Kevin McHenry himself called to apologize for the need to delay the install and promised to finish the job as soon as possible.

True to his word, Sound Heating and Air Conditioning sent two teams and the next day and turned two days of work into just a few short hours. Aaron and all of the guys did a phenomenal job! We couldn't be happier with the quality, cleanliness, and professionalism showcased by all involved and don't hesitate to offer our recommendation.

Bought an 10-year-warranty ac system from these crooks in 2014. Twice during that period we’ve had to call for service, and twice they’ve tried to charge us for the repair. After twisting many arms, we got them to grudgingly honor the warranty. Called today for service, and they refuse to come because we “won’t pay” them. What is the purpose of a warranty? Stay away if you think there is a purpose.

We were looking to upgrade our hot water heating system from a tanked system to the new tankless system. I called around, and finally decided to use Sound Heating & Air as the company we wanted to use. They were very professional, and took the time to explain the entire process. When the technicians arrived they were very polite, and explained how the installation process would happen. After they removed our old tanked hot water heater the technician pointed out how our old system had a very slow leak that I never noticed that actually rusted out the top of my old tank. So it was the right choice to switch out the system. From start to finish they took just over 3 hours. Took the time to ensure they cleaned up after themselves, and properly tested to system to ensure it worked correctly. Finally the technician provided detailed instructions how to register for the manufactures warranty. We are very pleased with the quality of service, and the total professionalism they provided us. We would highly recommend them for all your heating, AC, or hot water needs.

Sound Heating and Air Conditioning was the contractor that installed our Carrier furnace and AC from a new construction build. Three years later with issues, another HVAC company found issues due to poor initial installation. The issues are negligent and could have started a fire when the furnace comes up this Fall. The service manager, Brett was rude and unprofessional. I'm SOL and they could care less.

I just want to take a moment to express my gratitude to this company. We've had to have them out on two separate instances - mind you it was nothing Sound Heating did to have the problems for either call out. Tyler is an amazing technician, he was super responsive to our urgent call out and turned up first thing in the morning and fixed the issue (due to my user error). As a courtesy he also switched out our filters in the home while he was out. Our AC unit is now working again! Thank you so much! I highly recommend them!

Rude people at the company. I’m an upset customer, and they blamed my husband for their mistake. Don’t use this company.
AVOID THEM!!!!
Their tech cut my hose from my washer to the wall, and then blamed my husband for my washer leaking because of poor maintenance. It never leaked before, until they came and messed with it in order to fix our AC unit.
Also, my husband never pulled out that hose, as the washer was just fine the day before they came to fix our AC issue.
I don’t appreciate their customer service rep being completely rude, and accusatory towards us. They don’t even deserve the one star.

If anyone knows a better company? Please let me know!

We have continued to give this company our money only to see a heat pump never get fixed. We have tried every solution they presented and nothing has worked. Yet they still want to keep charging us to try new ideas and have no idea what customer service really means. Brett is probably the most rude person I have ever dealt with in my experience as a homeowner. He only seems to care about money and not getting it right. When I was frustrated to the point of tears, I asked to speak to the owner and he said the owner could not call me because he's never in the office. He told me someone else would call me back but they never did. We've given hundreds and hundreds of dollars to this company and still have a heat pump that doesn't work. It's so frustrating.

Company came out and performed cleaning and maintenance service on our electric furnace on 12/15/17. The cost was well within range. We complained that the furnace was making a loud obnoxious whirring sound. This issue had been described when made the initial call and, it was written on the invoice. They said that everything looked good after putting it back together and it could be the motor if we noticed it getting worse. It was noted by the tech that the cause of the noise was actually a dirty air filter. I didn't notice much difference but figured I'd call them back if necessary. The noise never really went away but came back even worse so I called them to schedule another appointment on 3/7/18. I talked to the dispatcher and told him that I thought it was the motor basing my assumption on what I'd been told in December. They had to order a motor and were out in a couple days. The tech discovered that it wasn't the motor. It was the return grill facing the wrong way against the wall and restricting airflow. Hence, causing the loud, obnoxious whirring sound. My wife and I bought the house last July and the previous owners had apparently taken it off and put it on wrong. So, they charged me another $200 to basically fix a problem that should have been fixed the first time they were out. I called and talked to the dispatcher who informed me that this was a legitimate charge that would stand as is. The dispatcher was rude, unsocial, unfriendly and very apparent that he either hated his job and/or, hates customers who question their billing methods. What he said was that they had to go out and buy a special motor and make a special trip. They told me that I told them it was the motor when I was simply telling them what I had been told at the first visit. Last time I checked, they were the ones labeling themselves professionals. They are saying that I should have called them back several weeks later if it was that important. They will get no more business from us again and, if someone ever asks for a recommendation, we can certainly tell them who they should NOT do business with!!! I don't understand why companies put people in positions of facing their customers when it is clearly evident that such a person should be as far away as possible from any customers. I hope that the matter of a couple hundred dollars was worth the potential loss of business. Steer clear.

They used to be very good. Had them for 11 years. However it seems for the last few years - they have lost quality work and customer service. Just had another company looked into our heat pump - this was after I already called them several times as our 5 year heat pump/furnace was not working (which they installed). Never called back even after repeated calls. So found out they did not install the heat pump properly. Never connected the outdoor thermostat when it was installed. Even though they service it - regularly - they never mentioned about the problem. Incredible. Plus they chargemore than double that what other places does just to diagnose. $189 (weekday), $289 off hours vs $85 in other places Not stingy about money - as long as good work is done. But paying double for shoddy work is not my thing. Goodluck to new and old customers. Look elswhere.