Air Masters Heating & Cooling

This is hands down the best company I've ever hired. They are the nicest, most professional, and helpful people! Every step of getting the bid through installation and post installation support has been 5-stars. I can't recommend them highly enough. There isn't a better value out there! GO WITH AIR MASTERS.

My 1991 Furnace went out. House was COLD and family was miserable. Air Masters got me a new high efficiency furnace and installed it quickly. Technicians were friendly and courteous. Very knowledgeable. The office staff even registered my new system for warranty and sent all documents to me for my records. Highly recommend them.

Can’t say enough about this company. You’ll see plenty of excellent reviews here on their service, attention to detail, and expertise. Many of the employees from other HVAC companies have actually been trained at some point by Air Masters! They are seriously the best in the area, hands down. But what makes me write this review is that they are great people who believe in being community partners. You will see them at that local charity run as a sponsor. They will show up to pass out Halloween candy to kids. They are an excellent company—the kind that you want to do business with.

Carlson was polite, efficient, and very professional. The office called in advance of his arrival. He reviewed what work he had done and provided me with a copy of his maintenance sheets. I appreciate the peace of mind knowing my furnace, heat pump, and generator are well maintained, and that if anything should go wrong, it will be covered with prompt service. Thank you for outstanding customer care.

Air Masters installed a 20 kw standby generator for me. I really appreciated that on our first appointment, we assessed my needs, figured out which model would work for me and when their salesman left, I had a firm quote and a good idea of when they would be able to do the work. I also knew what my end required and knew that they would get all of the required permits. Their electrical subcontractor was equally efficient and professional.

The office staff was always available to answer any questions I had. They were always very polite, very personable and very professional.

Last week I had a chance to see if the generator would work as expected - and it totally did. What peace of mind!

I would totally recommend them if you are in the market for a Kohler generator.

Our heating system failed after business hours on a Wednesday night. Air Masters put us through to an on call technician. Unfortunately, that didn't solve the issue. Air Masters called before 9 am to get an appointment scheduled. With a busy winter schedule they asked if an after hours appointment would work. Without heat I said yes! Janette C. Then quoted the cost of the visit. She also e-mailed a list of trouble shooting ideas in case a visit wasn't necessary. A visit was, but was able to get the on- call guy (from the previous night), Tony C.in regular business hours on Thursday!!! Amazing service, kindness and transparency! Thank you!

I am a DIY guy. I never use contractors because all you hear are horror stories about their performance and quality. Air Masters changed my mind. They did everything they said they would. I had a top of the line Lennox heat pump system installed and some electrical modifications to support a generator. The young men who installed the system (Vincent & Chase and Sunset electrician Sean) were professional, courteous and respectful of our home. Mike (system designer) came out on day one and we walked the job with the crew so everyone was clear on the scope of work. That is an important step in the process. At the end, they walked me through all the features, operation and maintenance of my system. They left the work site immaculate and gladly answered all my questions. Overall, I am thrilled with the outcome and my experience with Air Masters. Highly recommend them.

I am so pleased to post about Tony, whose customer service was beyond a "10." He was professional, kind, patient and extremely knowledgeable. And thorough! I look forward to seeing him next spring. In fact, I called the office as soon as he left to share these thoughts about Tony and fine service again by Air Masters. Thank you!

Micheal showed up early, was very professional and courteous. Made sure all our HVAC equipment was up to snuff. Verified that we had cooling and heat before he left. Very cost effective peace of mind. The office staff made sure we were kept on schedule and informed of any changes. Highly recommended business.

I have used Air Masters since I purchased my home 7 years ago. We have had the three year service agreement and now had to have a repair done. I have always liked the service and the technicians that come out. This time was no exception. Rashad re-diagnosed the situation a week ago and came out to fix up the heat pump today. Very friendly, knowledgeable and he took the time to explain things to me, so that I would understand. I appreciate that.

I was not too excited about the price as it was originally quoted at $327 by another technician a few months ago. But, I could see the difference in what Rashad said and SHOWED me, versus what the previous technician had said.

Overall, I like Air Masters flexibility and dedication to service.