Air Masters Heating & Cooling

Working with the office staff at Air Masters Inc has been very easy each time I have called needing help with my ductless system. The personnel that show up to my door have been the nicest and thoughtful people that I have ever hired, let me explain. If I am told that they will be contacting me at a certain time, they are sure too. Nothing is more frustrating than waiting all day for a contractor to show up and then to get a phone call to setup for the next day. Next are the fast actions to get to work on my problem. During the work phase of the job, shoe covers go on and nothing has ever been broken by careless actions. In fact my yard has lots of plants and care is taken to protect my wife’s hard work. I am impressed with the level of training and I have never heard coarse language come out of any of the workers, which is nice. I could go on but you get the idea. I will continue using this company because they deliver great service. To farther my point, I asked to be able to tell the bosses of the quality of their workers. That is the reason I am writing this paragraph to tell the bosses that Anthony J. and Carlson C are men of special character that are carrying on the quality that Air Masters has shown me.

Mike came out - right on time - and set to fixing a problematic heating system / thermostat. Not only was he able to discover what turned out to be a complex issue, he educated us along the way so that now we understand the system. Everyone we spoke with at Airmasters was very helpful and professional. Our house is like a new house with the heat working as it should. Very highly recommended!

Really liked Michael T. Was very professional in his approach. Cleaned every duct and vent . Outside Michael not only serviced the unit , but explained tips for us to safely be sure our unit was operating as it should. Michael then replaced some of the tubing and some of the worn wrap. We were well pleased. We then decided to do the three year maintenance plan and we hope Michael will stay employed with Air Masters.

I highly recommend Air Masters and their employee Michael. He was very professional, knowledgeable, polite and friendly. He explained the failed issues with my heat pump and what was needed to bring the system back up again, all in a timely manner. He also provided me with the name of another company that would be able to fix my propane stove in the basement. Thank you Michael, you are greatly appreciated!

Michael was very professional, careful with furniture and Persian rug. He was attentive to detail and showed me a better way to clean the removable filters. His manner was friendly. He also was gentle with my dog giving my dog a happy experience with a stranger. He created a feeling of being a neighbor from the family of Air Master. I had made special arrangements through the office and it was all taken care of ahead of time. I was comfortable when writing the check, thanks to the office and to Michael. Thank you to your office staff. Excellent Customer Service skills, pleasant and friendly voice and wonderful personality. I will definitely refer friends & neighbors to Air Master. Thank you all so much. Excellent customer Service !!

My technician quickly diagnosed my issue was the thermostat not my heater, and gave me a huge tip to save over 800$ on my repair. He was very polite, on time, and extremely knowledgeable. I ended up installing my own thermostat and it wasn’t working, and I thought my technician missed something that was wrong with my heater. Airmasters arranged for a technician to come back out and was willing to waive the fee if it was something wrong with my heater that the technician missed the first time. I ended up checking my work on my thermostat and it was Me who had wires crossed. Airmasters was patient, cooperative, and extremely helpful. I will be calling them back when my heater finally does die.

A friend highly recommended Airmasters. Her recommend was well founded. I could not be more pleased with the service. Their representative, Carlson, diagnosed the problem and repaired it ( the part was on the truck) in a professional and friendly manner. I will definitely use them in the future and highly recommend them as well

My gas furnace went out this winter and Air Masters was able to get out, get me scheduled, and up and running again quickly. The whole experience from bid, to install, to post-installation inspection was smooth and professional. They have competitive pricing, quality products, and professional employees.

Air Masters has been an excellent company to deal with. Their technicians have been very professional and courteous. Each service call has been prompt and communication has been excellent. My last service appointment was accomplished by Carlson and he provided quick, professional and courteous work.

I wish I knew who the installers were. I'd name them if I did. I thoroughly appreciate air masters. I called them to get a quote on a new furnace and told them my financial situation. They offered me a great deal and met me after hours (close by to the shop) and were extremely professional when talking to me. Installers accommodated my work schedule and were able to install my new unit in a day and were able to install it without my being here. When I got home I found my invoice on the table and everything finished and cleaned up in the install area. Id give more than five stars if I could. Keep up the good work!