Guy Smith Heating, Cooling & Plumbing

Brian was very informative and professional. I appreciate the promptness and the ability of Guy Smith Heating and Cooling being able to accommodate our need.

My technician, Ryan did an amazing job. He showed up two hours early. It was very professional and courteous.

Connor and Chris did a wonderful job. Above and beyond expectations! Would highly recommend them for plumbing work.

Phillip did an awesome job diagnosing the problem with my AC system. He fixed my unit and showed me why it was working properly. Thanks again Guy Smith.

Thomas Britton did an outstanding job performing seasonal maintenance on my on my a/c and gas furnace. He arrived early and got started immediately. He was very pleasant and professional as he went about his work. Upon completion, he explained what he'd done before leaving. I was truly impressed. This young man is truly asset to your company. I rate his performance 5 stars all day!!!

Chris and Conner showed up early. Informed of everything that needed to happen so nothing was a surprise. Went above and beyond to make sure all possible scenarios were fixed. Highly recommend, thanks guys!

Our technician, Joshua, is extremely professional and knowledgeable. We appreciate his honest advice and highly recommend him for HVAC maintenance services.

Furnace stopped working, there was no flame from burners. Technician came over troubleshot the problem and had it working in less than a hour. Great job, knowledgable and professional, very pleased with work.

Excellent service!!! I used Angie's List and after having different companies to come out to show their products and offer estimates for installation of an entire HVAC system, we decided upon Guy Smith Heating and Cooling of Virginia Bch. They offered a highly qualified system and a more appealing payment plan. From Blake, the sales representative, to the actual technicians/installers, they were all prompt, courteous and professional. I personally want to
thank the technicians for their HARD WORK ethics and professional installation of our new central air and heating system. Already, we are super happy with its performance! Lastly, be safe and exercise precautions while going in and out of people's homes as we live through this COVID-19 pandemic. Blessings to all!

I have been a commercial tin knocker for 12 years before joining the military. Apparently the free money from the government wasn't enough, Guy Smith also wanted to snatch money from an 82 year old wheelchair bound senior. It is questionable whether the condenser (outside) and air handler (in attic)both had to be replaced. Nothing has ever been stored in the attic. Nobody ever goes up there. And as a ductman, I know not to walk or step on duct. Seems like more air is coming out of the connections he tied into than what would enter the house. The unit also cycles almost every 9 minutes like clockwork. At least the time I have visited here. I wish I had checked the work sooner but unfortunately not able to. I could not in good conscience leave anyone, much less a wheelchair bound senior with half a55 work. Also they left all the trash in the attic, the pieces of particle ductboard they cut away, the rolls of tape cardboard (looks like white webbing strap, definitely not aluminum to seal the connections), and pieces of piping. I don't understand why they didn't put the wires in a junction box or at a minimum cover with electrical tape, but with all that old attic dust and loose insulation, perhaps they figure an electrical fire would be more efficient to heat the house. I also do not see any signs of new aluminum tape near where the unit was installed, probably why you can feel air leaking out the bottom of it. I guess spending almost $9000 doesn't warrant proper use of sealers and tapes and replacing duct they crush. It definitely didn't cover $3.99 for a roll of electrical tape. I am going to contact the city and show them the wiring and file a BBB complaint for my father. Also, no reason whatsoever for a unit swap to cost that much, maybe before shortages, but this was done summer of 21 before installers started increasing costs. I can still get unit now with higher seer rating and smart thermostat and installed under what was charged.

Edit. After contacting office, they had a tech call. They showed up next day. I asked for owner, but don't think I ever spoke to them. Based on pics and phone conversation with the tech it sounds like the problem was remedied. Also their reps seemed to agree that no excuse for condition of the job, but what would have happened if unnoticed. I have not personally seen the repair, but I do intend to check behind their repair. They have tried to fix it, only time will tell how things will adjust. The 9 minute cycling has reduced a lot. From 0 to 3 star, based on great follow up. Will reassess when I can see final product.