Guy Smith Heating, Cooling & Plumbing

I am very impressed with Guy Smith Heating and Cooling. My AC wasn't producing much hot air and there were some pretty cold nights in January and February. Due to my job, I was gone a lot, but when I finally called, their customer service was easy to work with and they were able to send a technician out later that day. I received an automated text with the technicians name and an alert when when he was on his way. Jon Shaffer was a professional through and through. As a hands-on guy with minimal HVAC knowledge, I had tons of questions. He didn't mind me tagging along up in the crawl space and asking him everything I was curious about. He walked me through everything he was checking out. After inspecting both the air handler and the heat pump, we discovered a refrigerant leak and a worn out heating element. Jon took all the time I needed to talk through everything. From how long I plan to live at this house, the expansion plans with an extra room, to family needs and lifestyle. And we discussed all the options, from leak detection, refrigerant filling and equipment repair costs in relation to my foreseen time in this house and taking into consideration the future sale of the property and how old the system would be at the time; as well as total system replacement. We crawled around the other crawl space access and talked out relocating the air handler to get it out of the cramped location it was currently in. We walked around the house discussing the ideal relocation of the heat pump for my house expansion plans. I think we walked through every possible option in preceding forward. All in all, he was here for over 3 hours when the inspection only took him 1/2 hour. The rest was all answering my questions. I ended up deciding to replace the system and am happy with the decisions we settled on.
Thomas Britton and his crew showed up two days later to install the new system. They were polite and went right to work. They laid drop clothes to protect my hardwood floors. They successfully removed the old system and installed the new system in one day and I was enjoying my warm house by nightfall. The installation looks very clean and neat.
Nobody is happy about dropping a lot of money for an unplanned home repair. But having a good experience with a company's customer service and the field technicians makes a world of difference. I am glad I chose Guy Smith Heating and Cooling and will definitely call them in the future when I begin to add the extra room.

Did everything as promised and right on time. Philip was extremely professional and identified and fixed the issue in very short time. Highly recommended.

Very professional and did an outstanding job!
Technician, Brian Novak, was courteous and polite. Did an excellent job!

So disrespectful! I found these stickers stuck to our condo building’s elevator. I will never use this company and hope this company never defaces other people’s property again.

Update: we’re still finding stickers in our condo association hallway. Why would someone vandalize with their business name and phone number?

Technician was very helpful and friendly. He did what he needs to do and knows what he’s doing.

As usual, Kevin did an awesome job. I am well pleased and satisfied.

I am so thankful for Guy Smith Heating and Cooling! They have come out twice now to help me with my HVAC! I would highly recommend them! They are quick to get here, the scheduler is sweet and helpful and my tech, Phillip was very knowledgeable and remembered the issues from the last time he was here. Able to quickly identify the issue and resolve it for me!! Thank you!

We got Phill he is very nice, friendly, knowledgeable, professional and provided quantity service.

The install team was very good and very fast when installing our heat pump system. The new system is very quiet and the airflow is good. Also wanted to mention that the office and schedulers made it easy to do business.

They were very thorough with their work and arrived in the early part of the time window given.