Philbrick Heating, Cooling, Plumbing & Electrical

I had a pipe burst on Christmas Day I called this company to have them respond a technician cane stayed for about 90 minutes and could not unblock the stopwatch I was built $700 I called the manager And describe the issue he agreed I should not have paid the full amount if the problem still exists he stated he will look into it and call me back it is over a week now and I received no call back I've called several times and was unable to speak with the manager each time being told that he was out in the field and would call me back finally I got hold of the manager only by calling 1st thing when they opened again I was told he would look into it and call me back but he never did I ended up calling Michael and sons and they came to repair the problem at an additional $500 please stay away from philbrick if you value your money poor response and you will get charged and the work has not been done . After a little bit of delay the company made it right not to get me wrong they are the most polite people you ever want to meet but I just have some concerns and the communication but Dara made everything right. I will not let this deter me from using their services again but hopefully they can communicate more and a timely fashion

I called Philbrick before the holidays and scheduled an appointment this morning. They were very nice and professional. The service charge I was told was $79.99 over the phone and that was lower than other companies. I had a slow outside spigot leak. Everything was fine until I received the bill for almost $600! I do not have the invoice yet but will be reviewing carefully. I was expecting $200 to $300 plus the service charge. I should have ask for an estimate beforehand so shame on me. Is this the going rate to replace a hose bib? I am in shock! The techs were very nice but….make sure to ask for a quote!

In the past, I have used Philbrick; they were the company that installed my AC/Heating Unit. However, I recently contacted them due to needing AC Repair; therefore I contacted them and left a message regarding this issue. However, no one called me back. After waiting for approximately 17 hours, I called them to check the status and was informed that they don't deal with Warranty Companies, which is not the issue, the issue is that they should have been more professional and at least responded to my call. Once I called, their response was "I'm Sorry"; which if they had returned my call, I could have looked for another repair company to do the job. I highly recommend that their Customer Service be more responsive, an Asset for any successful business.

I could not be more disappointed with the unprofessionalism and lack of integrity with this company. I had them do a total AC swap out. the 1 day quote became 2 days. They ended up falling through my ceiling. I had to call them back multiple times to get them to repair the ceiling damage, and it didn't happen for 3 weeks. There was a 1 year warranty, and when the system broke within a year, I called them. They acknowledged that there was no expense for a warranty repair. When they showed up, they said that the repair wasn't covered under warranty, tried to charge me $350 on site, I threw them out, then they mailed me an $80 bill for "diagnosis" of the system when I told them ahead of time what the problem was that they refused to fix. GO ANYWHERE ELSE. They said that they're sending the bill for not fixing my system under warranty to collections. -- After initial posting of this review, the owner of the company had his staff cancel the invoice and offer to do the warranty repair for free. He is a fair and honorable guy (interacted with him thrice, and always was a gentleman), but definitely doesn't erase my experience based upon the customer service of his staff.

I have used Philbrick on two occasions, on two different properties. The first time was great, this time was horrible and I will no longer use them, here’s why: The tech they sent out was extremely rude and unprofessional. He called me ahead of time to basically say he didn’t want to come look at my system because he didn’t think it was something he could fix. I said it would still be helpful for me just to get an idea of what the problem was. He comes to my house. Has his headphones in, doesn’t say a word to me, and could hardly even bear to shake my hand, clearly he did not want to be there. I showed him to issues with my hvac system, both of which he basically said he couldn’t do anything about, oh but he had no problem pulling out his card reader to collect that $80 diagnosis fee after spending 2 minutes in my home and providing zero insight into what was going on with my hvac system. When I called the office to ask for a refund, the office manager, who you will see mentioned in other terrible reviews (there’s a good reason for that), was rude and disrespectful. When I asked to get in touch with the owner, she said there was no owner? Really solid customer service on that one. When I challenged her on this, she said she would “absolutely not be giving us a refund” but would talk to the owner, who now apparently exists. Anyways, $80 is not the end of the world, but this is definitely the last time I’ll be calling this company. Save yourself the headache and call someone else.

I needed a garbage disposal replaced and Philbrick sent Randy to my home today. He was kind, friendly, respectful, and shared some maintenance tips also. Thank you Randy and the Philbrick team for doing an outstanding job!

I just want to say that I SO appreciate Philbrick and the great service that you provide. My parents have used Philbrick for over 40 yrs. Because I live out of town, I have a sense of comfort when something goes wrong and there is a need for a service call. I previously had a management position for a large (75+ service vehicles) HVAC/Plumbing/Electrical firm in DC in the past, so I have some industry knowledge. I always engage with your techs & phone reps when there is a need for service either in person if I am in town or over the phone when I am not. All your staff is very professional & your techs are very knowledgeable & courteous. Keep up the great work & we will never call anyone else!

We used them for putting in a hot water tank last year and they have done HVAC/ furnace checkups. We also had them clean our ventilation system and install air purification systems. They did seem high with some of their charges but we are willing to pay for good service. Well after we spent a total of approximately 7,000.00 to 8,000.00 On their Services in a year and a half’s time, they were not good to deal with. DARA , who handles a lot of things on the phone for their company was extremely rude, defensive, insulting and unprofessional. We were quoted a price quite clearly for a gas line to be capped off behind stove area and then when they came out to do the work wrote a ticket for over twice as much. They would not take responsibility for one of their employees misquoting us and Dara was terrible to deal with. The techs even told us the ticket has been written wrong and they had to change it. We will never use this company again and will steer folks clear of them. So unfortunate what unprofessionalism and a lack of business integrity and responsibility can do to a business’s reputation!

These people are HORRIBLE I signed a contract with them to service my hvac system. They came out to service it as soon as they left water started coming in from the ceiling the drain was stopped up. They came back out supposedly fixed it. A week later the same thing again They came out again supposedly fixed it again. Well another week later the same thing again. So they tell me they need a plumber to come out this was on Thursday but , he's not available until Monday I let it go until then all this time I'm without my ac. Monday this old man with a cane comes out just to tell me he has to get a tech out here REALLY because the drain is stopped up WELL I've been telling them that. The tech comes out and said the same thing and left. I've been calling and they keep telling me the supervisor is working on it and another day has gone by with no ac. I hope they don't get another job to do for anyone. I wouldn't let them work on my bicycle RUN DONT USE THEM unless you want to waste your money!!!!!!!!!

We have used this business for many years and sorry to say that this will be the last. They came out to repair a clogged sewer drain and said it was fixed. One day after it was still not fixed after paying $400 for the repair. So we called to have them come back out ...spoke to Dara who was very unprofessional on the phone and said she was in charge while the owner was on vacation. Refused to help in any way. We have never experienced such treatment from this business in all the years we have used them. Owner finally called back after two weeks and refuses to come out and fix what they didn't repair the first time and said he would charge us again. This used to be a great family run business which we recommended to lots of people. We will not be referring friends/family to this business any longer.