Philbrick Heating, Cooling, Plumbing & Electrical

While I expected only a routine check-up yesterday, I received more; a thorough explanation of what was done, what preventative I could do, and what improvements Philbrick could offer me. Courteous and on-time, I felt like this was a professional looking after his own home. Thank you

I was trying to look for an available plumber today and they didn't have one. So I asked about tomorrow, they did have one available late in the evening. I asked her if I would be able to cancel if I found one today since that's what I really needed and she said absolutely not. What an awful way to run a business. I have no desire to do business with this company ever because of this.

Thomas was great; thorough, efficient, quick and complete. He was enjoyable to talk with; polite, patient with my questions, and instilling confidence. Thank you!

joe and Richard were at my home most of Monday to solve a very complex problem. Nothing m ore to say than they were INCREDIBLE.......Would recommend them without hesitation!! VERY PROFESSIONAL!

I highly recommend Philbrick Inc! We had an issue with our plumbing when baby wipes were flushed causing a major problem. Philbrick was contacted and immediately sent someone out to help. The technician was very informative and the problem was solved in a timely fashion. The process was very smooth and professional! We will certainly be contacting them again.... but this time it won't be for the same reason because I have learned my lesson! haha!

-Phil and Ginny Smith

Have used Philbrick to replace my HVAC system at our prior residence and have passed them along to friends and family. They do good clean work and stand by their installations. May be calling them soon to replace the system in our house

Great company to deal with! Tim Hatfield helped us with many of our concerns. The system installed is above all of our expectations. We would highly recommend this group. Thanks to all of the staff at Philbrick.

Called out to check discolored water on one of my bathtubs. They performed a $222 service without informing me beforehand and my problem's still not fixed.

This company came out to my home to do an inspection on my electrical work. I asked the representative to look at me glass fireplace and without doing an assessment he told me all I needed to do was to replace my logs....
Prior to him coming out I had two other companies to do an assessment on my fireplace and they both advised me not to use the fireplace because it had severe water damage and it needed to be replace.
While most people that will read this comment will probably say to themselves this company was trying to save money by making the recmendation that they did I could receive that recommendation IF they specialized in fireplaces but after I researched this company I was advise that they DO NOT speciize in fireplaces nor do they replace them unless they installed them which they stopped installing them years ago......
Beware of the recommendation you receive from this company especially if it pertains to fireplaces.

On July 9th, 2008 a mechanic from Philbrick, Inc came to my home to give me an estimate for replacing my water heater. The existing unit was branded “American” and had a ten year warranty but, although it was still functioning problem free, it was 13 years old and located in a walk-in attic so I felt that it was time to replace it because of the potential for water damage should it fail. The written estimate stated that they would replace the water heater and the pan beneath it for $850 and that the job would require one “mechanic” and one “helper”, with no charge for the estimate. I signed the work order on July 16th and on July 22nd they installed a Rheem 50 gallon, gas WH with a six year warranty. I have receipts which represent all of these facts except the identity of the unit which was replaced.

Fast forward five-and-a-half years to the first week of February 2014. The house is now rented and the tenants call our property manager to say that the water heater has a dripping leak. When the property manager called to inform me, I told him that the unit was installed by Philbrick in 2008, just in case that might have some influence on the warranty. The property manager then called Philbrick and told them that he did not need an estimate, to just do the job. Philbrick sent a mechanic to the house to evaluate the situation on February 6th, on the 7th, three men returned to do the work. I was subsequently billed $1520.

I called Philbrick on February 18th to question the bill and to ask for an itemization. They said they could not warranty the old unit because the warranty was completely used up when the original unit was replaced in 2008. They claimed that the unit they removed in 2008 was also a Rheem and that it had failed, even though their receipt does not indicate that. They also said that the $850 was for labor and the metal pan and that three men are required when a unit is located in an attic, even though the estimate specifies two men. The best indication that the previous water heater had not failed, and therefore could not have been submitted under warranty regardless of manufacturer, is that two weeks elapsed between my original call to Philbrick and their subsequent installation of a new water heater. I certainly would not have spent two weeks without hot water. They did agree to return $125 which they charged for the assessment visit which they referred to as a “courtesy adjustment”. The itemized bill merely broke out an item for $400 which was described as “labor in attic for more than two men”. Philbrick says that they NEVER itemize labor and materials for any job nor will they discuss what their labor rate is.

From this, a potential Philbrick customer can take away some truths about their business practices. First, if given the opportunity to triple what they charge for labor over their competitors, they will do that. Second, they are willing to misrepresent warranty circumstances to improve their bottom line. And last, that one should never do business with any company that will not itemize labor and materials.