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Authority Heating & Cooling Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
C L

Chris was great. Wonderful, informative. Didn’t mind that I wanted to learn about what he was doing and how our system works. Answered all my questions and a better price than I was expecting. Gave us our options but wasn’t pushy.

Highly recommend. Their staff on the phone calls were great as well (Natalie I think was her name).

Thank you!

Nick Strange

Had a slightly bad experience of a misunderstanding on the bill for coming out and diagnosing and I had left a not great review. However the owner reached out very quickly to get this cleared up and when all was said and done it was a miscommunication from them AND myself. the fact of the speed of Anthon reaching out to clear this up and his willingness to explain there process and listen to my complaint without becoming defensive is why my review has changed from a 1 star to a 4 star. Should we decide to move forward with a repair his attitude on this situation is why I will end up going with Authority Heating & Cooling.

Premier Ballroom Academy

It is so nice interacting with the clean, professional, and friendly techs representing your company. Great job Authority! We will use your expertise for all our HVAC needs!

Donna V

Jeremy had excellent customer service and explained everything so well. Your company is where our heater was purchased from and we've had the problem each year since purchased. (purchased a little over 2 years ago) Jeremy explained what the problem was and hoping he has fixed it for good. He should be commended for his excellent customer service.

Sorra Morthos

Easy to schedule. Got confirmations texts for each step. Recieved notification before Jeremy got to my house with his picture and a short bio. Jeremy was very professional and gave us information about how to keep up our furnace. Very friendly, very easy to work with from Natalie who scheduled us to Jeremy who came on time, did the job, and even payment was easy! We'll be coming back in the spring and may even take advantage of their monthly plans. Thanks, Authority Team!

Brooke McNamara

Our experience with Authority has been wonderful. We've had them out twice to look at our AC unit and both times were great experiences. They were professional, timely, laid out the options clearly, and didn't try to push us one way or the other. I will definitely be using them again in the future.

Ronny Eicher

Professional and a pleasure to work with from start to finish! David, Eliud, Adam and all the girls in the office were great to work with! Thanks!

Arianne Wright

They took good care of us! They were able to service our AC unit the next day. Juan was great to work with, and let us know upfront what the cost would be before we agreed to have the work done.

James Davis

They were professional and scheduled the replacement of our roof attic fans in a timely manner.

Arthur Christean

They came in and totally cleaned A/C system to get it ready for the summer use. Did an excellent job.

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