Sherlock Homes Ac/Heating and Air LLC

I am very disappointed in the way this man treated my wife.

1st he changed the time to come over to our house twice, forcing my wife to wait around for 4 hours.

Then he spent 1 minute looking at our evaporative coil and said it would be $2500 to replace. He told my wife that he needed an answer right now. She explained she would have to speak with me and requested a written quote. He said, "Do you know how many times I hear that. Thanks for wasting my time"

This guy is a bully and unprofessional. He tried to intimidate my wife to purchase a repair without respecting her process of simply getting a written quote.

STAY AWAY!!

Although he was very responsive, he's a creep and unprofessional.

We needed our a/c unit fixed and was quoted a fair price but because I didn't give him an answer the second that he quoted me without talking to my husband first, he said no deal and that he wasted his time. He fought back when I asked him for a written quote.

I wasted most of my day waiting for him to show up because he rescheduled 3 times.

Had he spoken with my husband, I think there might have been a different outcome.

Very professional and very thorough. They take the time to look for the problem and repair what needs to be repaired. They explain what the source of the problem is and what needs to get done to fix the issue. I highly recommend using Sherlock Homes AC/Heating.

Wow! I can’t say enough good things about this company! Our AC went out late in the evening on a Sunday night. I was able to get in contact with Bryan and Sherlock Homes quickly and he was able to come out the same night. He worked late into the night/early morning to repair and get our system up and running! He was so knowledgeable and patient, spent extra time, even though it was late, to make sure the system was working properly. I don’t know when he finds time to sleep! He really saved us, I had a sleeping two year old in the house and needed our AC working during these hot summer days. Other companies were scheduling days out. I will never go back to our old company for anything AC related or maintenance, sticking with Bryan and Sherlock Homes from here out! If you’re lucky enough to find this company and this review, take my word, you can’t be in better hands. Bryan knows his stuff, will not try to sell you a new system and just goes above and beyond to repair and repair well. His costs were also very reasonable. House is still cool and system is running great! Thank you Bryan. From the bottom of our hearts, can’t thank you enough for your quick response and service! Forever customers!

Went over and beyond. Repair and installed an preventative ECM protector. Saved us $100s on repair and future expenses. Already schedule a maintenance call to our 2nd home. We called at 10pm and he was at our house right away. Has won my business thank you Bryan

Bryan the owner of Sherlock Homes came out in the evening to troubleshoot and find out why my AC unit was not working. Our unit has not worked properly since mid December and not worked at all for the past 2 months. I have had multiple techs come over to fix it and none had been able to give me a direct answer to what the problem was. I was told I needed a new system installed and quoted an outrageous price. I called Sherlock Homes since I saw how many 5 star ratings they have. Bryan was able to figure out what my problem was and repair my unit. He stayed to make sure everything was working properly even though it was late. I would recommend Bryan and his company to anyone. Bryan thank you for your honesty and saving me thousands of dollars.

Explained the issue before the repair. Described the repair that was needed in detail. Arrived when stated. Saved my heater on Christmas Eve. Will be calling him back for future repair and maintenance.

I highly recommend Sherlock Homes for any heating or AC work you need! My wife and I had just moved into our house and the AC unit was not working effectively at all. I was very concerned we would have to pay for some costly AC repairs to survive the upcoming summer. But Brian's service and pricing really lives up to the reviews. He identified the issue after a few minutes and replaced the necessary part. Now our AC runs like it should! And the cost was about 5 times less than i expected it to be!

When you go with Sherlock Homes, you're choosing a small, local business. And thankfully, Brian seems to be keeping very busy. But even with how busy he is,he seems to do his best to accommodate everyone who calls and needs his services.

I attest that Sherlock Holmes AC/Heating &
Air LLC is an honest, fair, hard working, and
reliable local business. He has all the latest
tools and in depth knowledge. He is above
your traditional AC repair guy. He has come
to fix my AC during hot summer nights in the
middle of the night at least twice. Anytime
between 10pm and 7am. He has answered
the phone and come to my home to help my
family, within the hour even! His prices are
very very reasonable and I would love to see
this man and his business become the next
large number 1 business in San Antonio. Get
his name out there. Use him. Decide for
yourself and give his name to your friends
and family!!

As someone who knows very little about HVAC, Bryan went above and beyond to help us get a new system after our previous one stopped working. Rather than just repair and move on, he took the time to properly diagnose and investigate all issues and educated me as to why the existing system and duct work was massively undersized for my home. He was able to secure an amazing system for a great price which is difficult to do because of the supply shortages so that my family was not without AC for a prolonged amount of time. Now that my new system has been installed and the ductwork meets the needs of my home, it’s a night and day difference of comfort. Usually I hate making large purchases like this, but through Bryan’s guidance and expert explanations, I see it more as an investment that’s well worth the cost rather than just an expense. He communicated and kept me informed throughout the entire installation and is one of the hardest workers I’ve ever had the pleasure of knowing. He took amazing care of me and my family and I’m so glad we found Sherlock Homes. Definitely my go to AC company moving forward.