Guarantee Plumbing & AC, Inc.

I would NOT recommend this company. This past year I bought a water heater maintenance agreement. The agreement stated they would check water pressure and flush the water heater twice during the year. They came out in December 2017 and August 2018. My water heater burst on November 27, 2018. I bought this agreement specifically to avoid this problem. The plumber who came to replace (NOT Guarantee Plumbing) showed us pictures of how the water heater had been leaking for quite some time. It was pretty bad. There was even duct work that wasn't placed correctly. They also told us our water pressure was high. The plumber from Guarantee Plumbing never told us there was a leak or even that there were problems with the pressure! What a waste of money! This same plumber came out because I was having problems with the shower head, it was making a loud noise when turned on. All he did was turn on the shower and said it needed to be replaced. I paid him for coming down and he lost the check. He didn't even give me a receipt. The office however did bill me and I had to put a stop payment on the check originally given to plumber. I am extremely upset at the incompetence. There is no pride in their work, the company obviously doesn't care who they hire. The reason we got the maintenance agreement was so that it was maintained properly. They failed us in that regard. Needless to say, I will not be using Guarantee Plumbing services ever again. The service agreement is a joke. I have lost confidence and trust in the company.

By the way, the only reason they get one star is their receptionist who answers the phone. She is really good at her job.

Deeply disappointed.

Guarantee plumbing “cleared” a blockage for us in January only to find out that they only pushed back the blockage deeper into the drain line and now we cannot use our shower. We called to inform them but they are wanting to charge us anyway. This is a service they did not fix and I would not recommend this company to anyone. We spent over $800 for them to fix our issue only to cause another problem. Very disappointed with this company. Do not use them unless you want to waste your money.

Would not recommend this company. I needed my gas line checked so that I could pass a city inspection. They detected a leak and said they would have to go back to the shop to get the parts. They return about 45 minutes later and make the repair. The line is tested again and there is still a leak. They aren't finding the leak anywhere so they advise they will have to tear out holes in the kitchen and remove cabinets and countertops away from the wall. After doing so they still can't locate the leak. Then they tell me they can just replace the entire gas line instead for $2,600 since they cant find the leak. Knowing that this amount is absurd I just tell them to stop whatever they are doing. So they then give me a bill for $850, even though they were not able to solve my problem. I guess Guarantee Plumbing means that they Guarantee they won't fix your problem, but still charge you for it.

These guys were great. For hundreds less than others, they cleared my main line out to the sewer. Easy. Simple. Like it should be. No price gouging or trickery. They are my new go-to.

The serviceman arrived on time and even called before arriving to make sure I was at home and remembered the appointment. The serviceman's inspection of my heating and AC unit was fast and efficient and he wore covers over his shoes when he was in the house to make sure he didn't track in any dirt.

Overall the service was excellent and I would definitely recommend them to family and friends.

Recently, I have relied on Guarantee Plumbing and AC, Inc. to perform some plumbing work, appliance installation and clogged sewer main. In both instances, the professional staff did excellent work for a reasonable price. They called to let me know when they would be arriving and were punctual. I will definitely use Guarantee Plumbing & AC, Inc. for any future requirements.

My parents are getting up there in years and their home needed an entire unit. Since their home is one of those older Ray Ellison homes, this required all new duct work also. The staff at Guarantee Plumbing made my parents so comfortable. They got them a great system that was efficient and would help out on their monthly electric bills. They did an amazing amount of work in a week's time. One of my mom's complaints was that it was always to hot in their back bedroom. We had to call the guys out a few days later to balance it out because she was getting cold in her room in the middle of the day. For my mom, that was heaven!

Had a VERY difficult time getting an itemized statements for work done. Someone by the name of Mary even asked me "why do I need them". Finally resolved by Office Mgr. Ralph was very courteous, clean and we have requested his return each time. Hope not to have problem going forward.

I dont know why they only have a 3.9...they deserve a 5. They went above and beyond for our family today. I was having issues with my toilet draining and I called and talked to Audra and explained that I had an elderly mother and she instantly got someone to head out. Thank you...Luis and other man worked hard and fixed the issues. Took their time and cleaned up from the muddy mess of putting in a clean out. And the best of all, very reasonable...must use this company...

I used to work for them. I’m kinda surprised that they moved.