Ace Air Conditioning

Update: This is my second time using Ace for air conditioning service and repair and I am a very satisfied customer. They answered my call right away and scheduled service on my mini-split air conditioner very promptly. After repairing a leak and recharging my unit, they put in the time necessary to thoroughly check that my system was operating correctly. Many thanks to Ace! Looking forward to more comfortable winter and summer from here on out.

Ace air conditioning came out in the cold to help me set up my heat pump/mini split unit. I really appreciate their quick professional service and expertise. They went beyond what I hired them to do and made sure that everything on my mostly DIY install was working properly. I would recommend them to others in our area.

I have used Ace Air on a number of new builds and remodels. I also use them on my rental and personal house. They provide a very professional and prompt service. They are very honest and I've never had a problem with any work performed.

Carl and the crew at Ace Air are great. They came out very quickly after we called, even in the peak of summer heat (busy time for them). They ended up recommending replacement of our unit, which they were able to install within three business days after I informed them of our decision to order it. Pricing was very reasonable, especially for good quality equipment. Very friendly service!

On-site after the storm destroyed our AC heating unit. Installed the replacement as soon as the debris removed, chimney and tree They completed all work in 3 hours.
Superior quality.

Karl and his crew did an excellent job on my A/C installation. On time , attention to the details, professionalism . Would definitely recommend his services.

Karl and his crew were able to squeeze me in and help my poor dirty AC unit. He was able to articulate any issue the AC unit had in a clear "non techy" way; AND, he is very affordable. Service was quick and thorough. Thank you Gentlemen for the help. Definitely recommend.

Update to original review: I did call them back when I was ready for my install and they got me into the schedule quickly. Showed up on time, had everything they needed to get the job done, worked quickly and efficiently, were friendly and honest, and went above and beyond to make sure I was pleased with the service. Would highly recommend them to anyone. Give them a call and you won’t be disappointed.

Original review:

I wouldn’t pay attention to the 1 star reviews. They all happened at the same time, and probably from just one bad experience who got everyone they knew to post a review. When I called, he was available right away, very knowledgeable, very friendly, quick to help, and offered a great price. I have yet to actually get the work done, but he’s first on my list to call back.

My husband, Dr. Mitchell Anderson, and I, first called on Karl 21 years ago.
From that point, we ONLY used Karl for our home and business A/C and Heating. You will not find a more knowledgeable, super courteous team, in East Texas! His priority is to meet the needs of the customer in a timely manner, resulting in 100% customer satisfaction. Through the years Karl has replaced units for our home, business, and rentals. He first presents us with concise information and price points, helping us to determine what unit(s) best fit our needs. Whether it's new installation, repairs, or seasonal maintenance checks, Ace A/C & Heating is ALWAYS fair & reasonable in their pricing. No doubt, Karl has established a longstanding, loyal client base like myself, with others, once they use him a first time, will hop aboard! Karl Artmire is simply the BEST!

As a former news anchor in the Tyler area, I've heard just about every horror story out there about unscrupulous business practices. I've even experienced more than a few myself with the big established air conditioner companies in the Tyler area. But since discovering Ace Air Conditioning a few years ago through a trusted friend, we've not called anyone else. Karl Artmire with Ace Air Conditioning is someone my family trusts 100% with anything we need related to HVAC. He is honest, reliable, responsive, and always goes the extra mile to help the customer. His advice is golden, and comes from years of experience. We have recommended him to many of our friends and family, and will continue to do so. He has handled everything from minor repairs, routine maintenance, and recently replaced the entire unit on our home. Thank you, Karl - we appreciate you greatly!!!

Ace Air Conditioning was very professional. Karl Artmire responded quickly when I called for requesting a bid and was able to replace the unit within a short amount of time following the bid. I will definitely recommend Ace Air Conditioning to my friends and family.