Quality Air Conditioning

Great communication throughout, from initial scheduling through final explanation of system’s operation. The installers arrived each day when they said they would. I would not hesitate to call on them for any future work.

Wes was on time, very professional and informative. Communication on root cause and next steps was clear and concise. Highly recommend.

The pros at Quality AC are the best. From the moment Cati answers the phone until Greg, Wes, and the team finish the project, their customer service, friendliness, knowledge, and experience are all outstanding. After keeping us comfortable for several years with service and repairs to our outdated unit, they replaced the entire system quickly and at the right price. Months later when we called with a concern Wes came out the very next morning. The problem turned out to be completely unrelated to the work they had done for us, but he cheerfully solved it for us anyway. Customer care done the right way!

Luckily, I only had 1 of 2 units out so I wasn't suffering unduly. Quality Air came out the day after I called them, and they had the unit repaired in about 20 minutes. My technician, Joseph, was very efficient, professional, and knowledgeable. This was my first experience with Quality Air, but they will be my go-to from now on!

We've been using Quality Air for years after I'd called them for a second opinion on a diagnosis and bid we had received from another company for an air-conditioning problem. It turned out that the diagnosis we'd originally gotten was wrong and Quality Air fixed the problem and we saved over $200.
We've been using them ever since.
They are trustworthy, efficient, never behind on appointments, explain fully any problems we have and have money saving contracts for inspections to fix any minor problems before they might turn into major problems.

Our heat pump quit working in mid October. Fortunately the temperature was dropping into the low 50s at night and only reaching the mid 80s in the afternoon, so the house wasn't unbearable. I called Quality and requested that they come out to check the system and Wes told me they could get someone to come by that afternoon. A few minutes later he called me back and said "I just remembered that you and Lisa office out of your house, so I'm going to send someone out this morning instead." That's the kind of attention and service that's routing with Quality Air Conditioning. We've used them in the past, lots of people I know have as well, and like me, they wouldn't think of calling anyone else when they have HVAC issues.

The Quality Air Conditioning team did a great job working on our air conditioner! They never gave up in assessing our problem or pass the blame to the electrician. They took my calls after hours and were very helpful and courteous. I recommend this great company!

I switched to Quality after years of my company using another AC company in Tyler. I wont state names but I did HVAC for a few years myself and I noticed the prices were just unreal and things would be half done the right way. I then asked my boss let me handle the AC company business and he agreed. We needed a new mini split system Quality was a FEW hundred dollars cheaper and the service was very fast and prompt. Another occasion, we came in after the weekend and both AC units in our office was out. It has been 97 and 99 degrees. They were very busy but yet bery underdtanding and squeezed us in that day. I will never call another company for my AC repairs or installs. Just awesome people

Quality Air was professional, thorough, and attentive to my HVAC needs. I bought a complete new HVAC system from them and am very pleased. Wes is great to work with and knows his business. You can’t go wrong with Quality Air.

I called Greg to fix our air conditioning unit and literally within an hour they were at our home. They solved the problem and did some long-needed service on the unit and now it runs perfectly. Christy was our technician and she did a great job! I recommend them and they have an annual maintenance agreement that takes all the worry out of having another breakdown!